Renie McClay - 10 Steps to Successful Teams
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- Book:10 Steps to Successful Teams
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- Publisher:Association for Talent Development
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- Year:2009
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Team effectiveness has become a clich of business success for a very good reason: It works. 10 Steps to Successful Teams takes a practical approach to working in teams, the preferred method of business operations today. Written for every member of the teamleaders and playersthis new title from ASTD provides insights and guidance in short, to-the-point messages, with easy-to-use tools and assessments that will get teams up and running quickly and effectively. From identifying team strengths to developing strong, trusting relationships, author McClay applies her expertise and background with sales teams to propel you and your team to maximum performance.
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2009 the American Society for Training & Development All rights reserved. Printed in the United States of America. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to www.copyright.com, or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8400, fax: 978.646.8600).
ASTD Press is an internationally renowned source of insightful and practical information on workplace learning and performance topics, including training basics, evaluation and return-on-investment, instructional systems development, e-learning, leadership, and career development. Visit us at www.astd.org/ASTDPress.
Ordering information for print edition: Books published by ASTD Press can be purchased by visiting ASTDs website at store.astd.org or by calling 800.628.2783 or 703.683.8100. Library of Congress Control Number: 2009920425 (for print edition only)
Print edition ISBN: 978-1-56286-675-4
PDF e-book edition ISBN: 978-1-60728-363-8
2009-1
ASTD Press Editorial Staff:
Director of Content: Dean Smith
Manager, ASTD Press: Jacqueline Edlund-Braun
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Cover Design: Ana Ilieva Foreman
Lets face it, most people spend their days in chaotic, fast-paced, time and resource-strained organizations. Finding time for just one more project, assignment, or even learning opportunityno matter how career enhancing or usefulis difficult to imagine. The 10 Steps series is designed for todays busy professional who needs advice and guidance on a wide array of topics ranging from project management to people management, from business strategy to decision making and time management, from stepping in to deliver a presentation for someone else to researching and creating a compelling presentation as well as effectively delivering the content. Each book in this ASTD series promises to take its readers on a journey to basic understanding, with practical application the ultimate destination. This is truly a just-tell-me-what-to-do-now series. You will find action-driven language teamed with examples, worksheets, case studies, and tools to help you quickly implement the right steps and chart a path to your own success. The 10 Steps series will appeal to a broad business audience from middle managers to upper-level management. Workplace learning and human resource professionals along with other professionals seeking to improve their value proposition in their organizations will find these books a great resource.
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I believe teams can accomplish anything and are vital to the success of organizations. I also think many organizations take teams for granted. They take people who are already busy and overworked and put them on a team to solve a business problem. The team doesn't necessarily get the guidance or resources it needs, and it certainly doesn't get the recognition and reward it deserves. I hope that by reading this book team leaders can pick up some pointers and team members will be inspired to try some new tools to help with the effectiveness and efficiency of their teams.
It seems fitting that this book on teams required a team effort. The book is a result of experience gained working in the corporate world, building client teams, and conducting research, coupled with experiences and contributions of peers and colleagues. Several individuals made significant contributions to this book and I would like to thank them by name: Deborah Taber, whose work with corporate teams and leaders with many organizations filled an important void; Lanie Jordan, whose experience leading teams and constant "what can I do to help" attitude was a large blessing throughout this project; Trish Uhl, whose virtual teaming experience provided a much-needed perspective for the book; Ken Phillips, who is a performance management guru and was kind enough to share his wonderful team assessments; and Louann Swedberg, a great writing resource, who helped to turn individual contributions into a whole productand was still friendly at the eleventh hour of the deadline!
In addition, I would like to acknowledge the following people who made significant contributions: Jerry Acuff, Sarah Miller Caldecott, Terrence Donahue, Cary Dudczak, Maria Edelson, Gerald Haman, Teresa Hiatt, Catherine Marienau, Fiona Odumosu, Bob Rickert, Leodis Scott, Amy Tupler, and Rick Wills.
We worked virtually and we celebrated virtually with a toast (I'm not talking about wheat toast). Many thanks. These are great peers, friends, and teammates.
Teams, and work groups working together as a team, will continue to be critical to business success. The global nature of business today demands that people work well with others who are often far away and from different cultures. This adds a new dimension for many managers and leaders as well as for many team members.
Teams need to be able to connect with each other quickly as teammates determine what needs to be done, identify obstacles and overcome them, and meet deadlines and goals. Positive collaboration becomes an important part of the team's work.
Coming from a background in sales and having experience with several Fortune 500 companies, I have worked on some truly remarkable teams. My favorite were teams in which people became friends and worked through problems. In these environments we helped each other out and were very goal focused. No one harbored hidden agendas, or if someone did, the team called him or her on it.
I have gathered the teachings of seasoned colleagues who have been successful at working in team environments and incorporated them here so that you can benefit from their lessons learned and apply them to your own teamswhether you are leading a team or participating on one.
What You'll Find in This Book
This book was written for both team leaders and team members. Each step has content and specific tips intended for both audiences. This is no accident. Team leaders must lead transparently so the team members know exactly what is happening. But great teams are composed of both effective leaders and effective team members. This book can be used by team members individually or by the entire team as a team-building and developmental tool. There are assessments, tips, and tools included for both audiences.
You will find this book to be a short and sweet resource on the topic of successful teams. It is not an exhaustive study of teams; rather, it is meant to be a quick read with steps that are easily implemented and contain the essential keys to team success. You can read it as 10 steps that build on each other or you can go directly to the step that interests you and solves today's problem.
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