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Reid Hoffman - Blitzscaling

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LinkedIn co-founder, legendary investor and author of the NYT Bestseller The Start-up of You reveals the secret to starting and scaling massively valuable companies.
For most of the world, the terms Silicon Valley and startup are synonymous. Indeed, Silicon Valley is home to a disproportionate number of companies that have grown from garage startups into global giants.
But what is the secret to these startups extraordinary success? Contrary to the popular narrative, its not their superhuman founders or savvy venture capitalists. Rather, its that they have learned how to Blitzscale.
Blitzscaling is a specific set of practices for igniting and managing dizzying growth; an accelerated path to the stage in a startups life-cycle where the most value is created. It prioritizes speed over efficiency in an environment of uncertainty, and allows a company to go from startup to scaleup at a furious pace that captures the market.
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Copyright 2018 by Reid Hoffman and Chris Yeh All rights reserved Published in - photo 1
Copyright 2018 by Reid Hoffman and Chris Yeh All rights reserved Published in - photo 2

Copyright 2018 by Reid Hoffman and Chris Yeh

All rights reserved.

Published in the United States by Currency, an imprint of the Crown Publishing Group, a division of Penguin Random House LLC, New York.

currencybooks.com

CURRENCY and its colophon are trademarks of Penguin Random House LLC.

Library of Congress Cataloging-in-Publication Data

Names: Hoffman, Reid, author. | Yeh, Chris, author.

Title: Blitzscaling : the lightning-fast path to creating massively valuable businesses / by Reid Hoffman and Chris Yeh.

Description: First edition. | New York : Currency, [2018] | Includes bibliographical references and index.

Identifiers: LCCN 2017058413 | ISBN 9781524761417

Subjects: LCSH: New business enterprises. | Small businessGrowth. | Entrepreneurship.

Classification: LCC HD62.5.H624 2018 | DDC 658.4/063dc23 LC record available at https://lccn.loc.gov/2017058413

ISBN9781524761417

Ebook ISBN9781524761424

Cover design by Josh Smith

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Contents
FOREWORD BY BILL GATES

Ive known Reid Hoffman for years. Our friendship started on my visits to Silicon Valley to meet with Greylock Partners, the venture capital firm where Reid is a partner, so I could learn about the companies they were investing in. I was always impressed by his sharp mind and brilliant business sense. Reid is famous for hosting long dinners where the conversation runs late into the night, and weve spent many meals breaking down the technology industry, analyzing the promise of artificial intelligence, and more. When Microsoft CEO Satya Nadella started talking about acquiring LinkedIn, I knew it would be an amazing fit.

Of all the things Ive discussed with Reid, the most thought-provoking might be blitzscaling. It is an idea that applies to many different industries, as he and Chris explain in the last section of this book. But prioritizing speed over efficiencyeven in the face of uncertaintyis especially important when your business model depends on having lots of members and getting feedback from them. If you get in early and start getting that feedback and your competitors dont, then youre on the path to success. In any business where scale really matters, getting in early and doing it fast can make the difference.

This is especially true for two-sided business models, where you have two user groups that create positive network effects for each other. For example, LinkedIn wants to attract people who are looking for work as well as employers who want to hire them. Airbnb wants guests looking for a place to stay as well as hosts with space to rent. Uber wants to attract drivers as well as riders.

And a software company with an operating system to sell wants app developers as well as end users. Microsoft definitely went through a blitzscaling phase (although we didnt call it that at the time). We got on the learning curve early and were able to build a reputation as a serious company. We had an extreme culture of working hard and getting things done fast.

The ideas behind blitzscaling arent just for startups and scale-ups. Theyre important for big, established companies too. The window for action can be tiny and it can close quickly. Even a few months of hesitation can mean the difference between leading and chasing.

Reid and Chriss ideas are more practical than ever, because it is now possible to get big fast in a way that simply wasnt feasible a few decades ago. There is a rich ecosystem of service providers and outsourcing companies to support rapid growth. Many companies have gone through their own big growth spurts, so there are lots of examples to learn from. User feedback comes in a constant stream of data. Product cycles have dropped from yearly to weekly or daily. And good reviews can spread in an instant online, so a strong product can quickly attract a big audience.

In other words, the case studies youre about to explore and the tools youre about to gain have never been more relevant. This is an ideal moment to be reading this book. Im glad Reid and Chris are sharing their insights.

Introduction
2011: SAN FRANCISCO, AIRBNB HEADQUARTERS

Theyre probably going to kill you.

The year was 2011, and in the offices of Airbnb, then a scrappy little forty-person start-up, its cofounder and CEO Brian Chesky had just received some very bad news.

Brian pondered the implications of the ominous prediction hed just heard from Andrew Mason, the cofounder and CEO of Groupon. He didnt like it.

Brian and his cofounders, Joe Gebbia and Nathan Blecharcyzk, had already fought their way through plenty of obstacles to build Airbnb, a website that makes it easy for people to rent out their rooms or homes for the night. In the beginning, every investor the founders approached had turned them down or, worse, ignored them. The company was on the upswing now, but the painful early days were still fresh in their minds, and they werent looking for another battle.


When the Airbnb founders first met, Paul Graham, the highly regarded founder of the start-up accelerator Y Combinator (YC), told them flat out that their idea was terrible. People are actually doing this?! he incredulously asked. When Brian told him yes, people were, in fact, renting out their living spaces for a night, Grahams response was Whats wrong with them?

Still, Graham had accepted the Airbnb guys into the three-month-long YC program. Not because he was inspired by their Airbnb business, but because he was impressed by the hustle of the founders. He loved the (now famous) story about how Chesky and his cofounders managed to pay the bills while trying to get Airbnb off the ground. It was 2008, a US presidential election year, so they created and sold special-edition cereals called Obama Os and Capn McCainsa sugary parody of (or tribute to, depending on how you look at it) that years candidates Barack Obama and John McCain. The creativity and persistence displayed by the Airbnb founders as cereal entrepreneurs got them in the door at YC; once in the program, they refined their business and were able to persuade two leading venture capital firms, Sequoia Capital and Greylock Partners (where I am a general partner), to invest.

Now, nearly four years later, it seemed like all the hard work was finally starting to pay off. Having celebrated its millionth booking, Airbnb had plenty of working capital, and it was clear that the concept was valuable.

But when youre successful, you attract competition. And sometimes that competition represents a deadly threat.

In Airbnbs case, that threat was three brothers from Cologne, Germany: Oliver, Marc, and Alexander Samwer. They had become billionaires by analyzing successful US companies, rapidly creating copycats in Europe, and, in many cases, selling those cloned companies to their original American inspirations. In other cases, the Samwers actually held on to and built out their clones; Zalando, the Zappos of Europe, had over ten thousand employees and was worth more than $10 billion in 2017.

Their first success was Alando, an eBay knockoff that they were able to sell to eBay for $43 million, just one hundred days after launching it. The Samwer brothers then invested in the German versions of YouTube (MyVideo), Twitter (Frazr), and Facebook (StudiVZ) before founding their own start-up studio, Rocket Internet.

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