Edmond P. Rondeau - Facility Management

Second Edition

Copyright 2006 by John Wiley & Sons, Inc. All rights reserved

Published by John Wiley & Sons, Inc., Hoboken, New Jersey

Published simultaneously in Canada

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Library of Congress Cataloging-in-Publication Data:

Rondeau, Edmond P.

Facility management / Edmond P. Rondeau, Robert Kevin Brown, Paul D. Lapides. 2nd ed.

p. cm.

Includes bibliographical references and index.

ISBN-13 978-0471-70059-3 (cloth)

ISBN-10 0-471-21061-7 (cloth)

1. Real estate management. 2. Facility management. I. Brown, Robert Kevin.

II. Lapides, Paul D. III. Title.

HD1394.R66 2006

658.2dc22

2005010713

DEDICATED TO:

The hardworking, knowledgeable, and skilled facility professionals who acquire, plan, design, construct, support, maintain, and manage corporate facilities to help their customers and organizations succeed and excel.

The in-house customers who require and accept professional assistance and entrust their facility service providers with corporate resources and timely confidential information to meet their strategic business requirements.

The suppliers, vendors, contractors, and consultants who provide high-quality, timely, creative, and cost-effective services to help their facility professional clients succeed and excel.

The bosses and corporate officers who support and provide their facility professional staff with the responsibility, authority, and resources to execute their duties.

The students, teachers, and educational organizations who sustain a growing knowledge and research base of facility management information and are the future of the profession.

Keep up the good work!

And Sarah D. Rondeau, wife of Ed Rondeau.

Not until the 1980s did facilities management (FM) come into its own. Even though FM had always been around in one form or another, it lacked a focus, even a name. It did not command a presence either within the organization or without. In fact, practitioners didnt know that someone else does what I do, as the FM vice president of a Midwest bank told me in 1980.

Indeed, the 1980s can be considered the decade of facilities management. Associations of professional FM practitioners were formed, colleges and universities developed FM degree programs, publications exclusively for FMs appeared for the first time, and manufacturers and consultants hopped on the FM bandwagon with marketing plans to serve this newly identified buyer with clout.

In short, the sleeping discipline emerged from its cocoon and matured to benefit the corporation and its employees. Facilities managers turned their attention to critical issues, from human factors to new technologies, energy conservation to indoor air quality, and the means to integrate them all in the total workspace.

But by the end of the decade, the flourishing economy took a nosedive with a recession unlike those of the past. The recession of the 1990s was deeper and steeper, and business is seemingly unable to make a fast rebound to anything we might consider normal. Reflecting business in transition, the early 1990s saw new words enter corporate Americas lexicon: reengineering, restructuring, reinventing, and downsizing, rightsizing, smartsizing. No matter what the euphemism, employees were pink-slipped by the tens of thousands.

Nor were facilities managers immune to wholesale layoffs. In some cases, the entire FM department was disbanded, giving meteoric rise to outsourcing as a word and a business concept. American business was indeed in the throes of transition, and FMs struggling for survival diligently searched for new means to meet belt-tightening mandates with bottom-line measures. In response came such concepts as hoteling, telecommuting, virtual offices.

The first five years of the twenty-first century have seen economic recession after 9/11 and the growth of business mergers have continued to force reconsideration of many long-accepted practices. As economists forecasted a slow recovery after 9/11 American business continue to pull out of this long slump.

In the 2000s, facilities management executives are facing even greater pressures to sharpen their strategic skills to match those of every other top executive in the corporate structure. As a result, educational tools will be in demand by those eager to move ahead. This book by three highly regarded professionals serves as a solid foundation for the principles and practice of facilities management. The challenges ahead may be great, yet meeting those challenges can be professionally and personally rewarding.

ANNE FALLUCCHI

IFMA Fellow Editor Emerita and Founding Editor, FACILITIES DESIGN & MANAGEMENT

The facility management profession has been and continues to evolve as an in-house service to corporate employers. Many experienced corporate facility management professionals and product and service providers have been working to improve the profession, information, products, and services they provide their in-house customers and clients. A 1991 market study by a national real estate services group stated, More than seven billion square feet of building space and four quadrillion square feet of land are owned by corporate America. It is often the most valuable asset on U.S. company balance sheets. As the nations businesses continue to undergo a fundamental restructuringthrough mergers and acquisitions, decentralization, new technologies, changing markets and tightening profitsthe pressure is on to better manage corporate facilities and make those assets work harder.