Jones - Keeping found things found the study and practice of personal information management

Keeping Found Things Found

The Study and Practice of Personal Information Management

William Jones

Morgan Kaufmann

The Morgan Kaufmann Series in Interactive Technologies

Series Editors: Stuart Card, PARC; Jonathan Grudin, Microsoft; Jakob Nielsen, Nielsen Norman Group

GUI Bloopers 2.0: Common User Interface Design Donts and Dos

Jeff Johnson

Visual Thinking: Design for the Brain

Colin Ware

Moderating Usability Tests: Principles and Practice for Interacting

Joseph Dumas and Beth Loring

User-Centered Design Stories: Real-World UCD Case Studies

Carol Righi and Janice James

Sketching User Experience: Getting the Design Right and the Right Design

Bill Buxton

Text Entry Systems: Mobility, Accessibility, Universality

Scott MacKenzie and Kumiko Tanaka-ishi

Letting Go of the Words: Writing Web Content that Works

Janice Ginny Redish

Personas and User Archetypes: A Field Guide for Interaction Designers

Jonathan Pruitt and Tamara Adlin

Cost-Justifying Usability

Edited by Randolph Bias and Deborah Mayhew

User Interface Design and Evaluation

Debbie Stone, Caroline Jarrett, Mark Woodroffe, Shailey Minocha

Rapid Contextual Design

Karen Holtzblatt, Jessamyn Burns Wendell, Shelley Wood

Voice Interaction Design: Crafting the New Conversational Speech Systems

Randy Allen Harris

Understanding Users: A Practical Guide to User Requirements: Methods, Tools, and Techniques

Catherine Courage and Kathy Baxter

The Web Application Design Handbook: Best Practices for Web-Based Software

Susan Fowler and Victor Stanwick

The Mobile Connection: The Cell Phones Impact on Society

Richard Ling

Information Visualization: Perception for Design, 2nd Edition

Colin Ware

Interaction Design for Complex Problem Solving: Developing Useful and Usable Software

Barbara Mirel

The Craft of Information Visualization: Readings and Reflections

Written and edited by Ben Bederson and Ben Shneiderman

HCI Models, Theories, and Frameworks: Towards a Multidisciplinary Science

Edited by John M. Carroll

Web Bloopers: 60 Common Web Design Mistakes, and How to Avoid Them

Jeff Johnson

Observing the User Experience: A Practitioners Guide to User Research

Mike Kuniavsky

Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces

Carolyn Snyder

The Morgan Kaufmann Series in Multimedia Information and Systems

Series Editor: Edward A. Fox, Virginia Polytechnic University

Web Dragons: Inside the Myths of Search Engine Technology

Ian Witten, Maro Gori, Teresa Numerico

Introduction to Data Compression, Third Edition

Khalid Sayood

Understanding Digital Libraries, Second Edition

Michael Lesk

Bioinformatics: Managing Scientific Data

Zoe Lacroix and Terence Critchlow

How to Build a Digital Library

Ian H. Witten and David Bainbridge

Digital Watermarking

Ingemar J. Cox, Matthew L. Miller, Jeffrey A. Bloom

Readings in Multimedia Computing and Networking

Edited by Kevin Jeffay and HongJiang Zhang

Multimedia Servers: Applications, Environments, and Design

Dinkar Sitaram and Asit Dan

Managing Gigabytes: Compressing and Indexing Documents and Images, Second Edition

Ian H. Witten, Alistair Moffat, Timothy C. Bell

Digital Compression for Multimedia: Principles and Standards

Jerry D. Gibson, Toby Berger, Tom Lookabaugh, Dave Lindbergh, Richard L. Baker

Readings in Information Retrieval

Edited by Karen Sparck Jones and Peter Willett

Copyright

Morgan Kaufmann Publishers is an imprint of Elsevier.

30 Corporate Drive, Suite 400, Burlington, MA 01803

This book is printed on acid-free paper.

Copyright 2008 by Elsevier Inc. All rights reserved.

Designations used by companies to distinguish their products are often claimed as trademarks or registered trademarks. In all instances in which Morgan Kaufmann Publishers is aware of a claim, the product names appear in initial capital or all capital letters. Readers, however, should contact the appropriate companies for more complete information regarding trademarks and registration.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any meanselectronic, mechanical, photocopying, scanning, or otherwisewithout prior written permission of the publisher.

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Library of Congress Cataloging-in-Publication Data

Jones, William, 1952

Keeping found things found: the study and practice of personal information management/William Jones.

p. cm.(The Morgan Kaufmann Series in Multimedia Information and Systems)

(The Morgan Kaufmann Series in Interactive Technologies)

Includes bibliographical references and index.

ISBN 978-0-12-370866-3 (alk. paper)

1. Personal information management. 2. Information retrieval. 3. Privacy. I. Title.

HD30.2.J664 2008

025.04dc22 2007029784

For information on all Morgan Kaufmann publications, visit our Web site at www.mkp.com or www.books.elsevier.com

Printed in the United States of America

08 09 10 11 12 10 9 8 7 6 5 4 3 2 1

Dedication

I dedicate this book to my wife, Maria Jones Staaf

Credits

: Pablo Picasso quoteCopyright 2007 Estate of Pablo Picasso/Artists Rights Society (ARS), New York.

The berry-picking modelUsed with permission.

Sense-makingFrom Dervin and Frenette. Copyright 2003 Hampton Press. Used with permission.

A before/after visualization of downtown Kirkland, WashingtonCourtesy of and used with the permission of Eric Horvitz.

Affinity diagramming methodFrom Bondarenko and Janssen, April 2005. Used with permission.

Mind mapCourtesy of Aranya.

: Ossie Davis quoteUsed with permission from Perseus Books.

The Taskmaster prototype user interfaceCourtesy of Victoria Bellotti.

.

Phlat prototype search user interfaceCourtesy of Ed Cutrell and Susan Dumais.

Memory Landmarks interfaceCourtesy of Ed Cutrell and Susan Dumais.

.

Microsoft Office CommunicatorCourtesy of Mike Kelly, Microsoft Corporation.

: Dan Millman quoteUsed with permission from Dan Millman.