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Kel Smith - Digital outcasts: moving technology forward without leaving people behind

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The blind person who tries to make an online purchase. The young girl who cannot speak due to a cognitive disability. The man confined to his home due to permanent injury. The single mother with a long-term illness who struggles to feed her family.With one in seven people worldwide currently living with a disability, the term outcast covers numerous scenarios. Digital outcasts rely on technology for everyday services that many people take for granted. However, poorly designed products risk alienating this important (and growing) population.Through a grass roots approach to innovation, digital outcasts are gradually taking action to transform their lives and communities. This emerging trend provides exciting learning opportunities for all of us. Citing real-world case studies from healthcare to social science, this book examines the emerging legal and cultural impact of inclusive design. Gain a better understanding of how people with disabilities use technology Discover pitfalls and approaches to help you stay current in your UX practices Anticipate a future in which ambient benefit can be achieved for people of all abilities and backgrounds

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Digital Outcasts Moving Technology Forward without Leaving People Behind Kel - photo 1
Digital Outcasts
Moving Technology Forward without Leaving People Behind

Kel Smith

Table of Contents Copyright Acquiring Editor Meg Dunkerley Editorial Project - photo 2

Table of Contents
Copyright

Acquiring Editor: Meg Dunkerley

Editorial Project Manager: Heather Scherer

Project Manager: Priya Kumaraguruparan

Designer: Mark Rogers

Morgan Kaufmann is an imprint of Elsevier

225 Wyman Street, Waltham, MA, 02451, USA

2013 Elsevier Inc. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher. Details on how to seek permission, further information about the Publishers permissions policies and our arrangements with organizations such as the Copyright Clearance Center and the Copyright Licensing Agency, can be found at our website: www.elsevier.com/permissions.

This book and the individual contributions contained in it are protected under copyright by the Publisher (other than as may be noted herein).

Notices

Knowledge and best practice in this field are constantly changing. As new research and experience broaden our understanding, changes in research methods or professional practices, may become necessary. Practitioners and researchers must always rely on their own experience and knowledge in evaluating and using any information or methods described herein. In using such information or methods they should be mindful of their own safety and the safety of others, including parties for whom they have a professional responsibility.

To the fullest extent of the law, neither the Publisher nor the authors, contributors, or editors, assume any liability for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products, instructions, or ideas contained in the material herein.

Library of Congress Cataloging-in-Publication Data

Smith, Kel.

Digital outcasts: moving technology forward without leaving people behind / Kel Smith.

pages cm

Includes bibliographical references and index.

1. Assistive computer technology. 2. Computers and people with disabilities. I. Title.

HV1569.5.S633 2013

681.761--dc23

2013000588

British Library Cataloguing-in-Publication Data

A catalogue record for this book is available from the British Library.

ISBN: 978-0-12-404705-1

For information on all MK publications visit our website at www.mkp.com

Printed in the United States of America

13 14 15 16 1710 9 8 7 6 5 4 3 2 1

Dedication This book is dedicated to my nieces and nephews and all of my - photo 3

Dedication

This book is dedicated to my nieces and nephews, and all of my friends children, in the hope for a more tolerant future.

In praise of Digital Outcasts: Moving Technology Forward without Leaving People Behind

Many people dont get it. They seem to think: heres the device, people with disabilities can communicate and everything is all fixed now. Its not that simple; this book is refreshingly insightful in showing that the nuances are not equal in all situations.

Glenda Watson Hyatt
Motivational Speaker,

Kel Smith has drawn upon his considerable experience and expertise to provide a much needed, convenient and comprehensive conceptual overview of the topic of accessibility in the digital world that goes beyond the Web and beyond visually impaired users. He makes a compelling case that addressing accessibility should be a major agenda of any digital product vendor because making products more accessible to people with cognitive and motor challenges inevitably makes them more accessible to people without such challenges, while at the same time increasing market size. Both these factors will benefit the bottom-line. His discussion goes beyond current examples of accessibility and envisions future trends and technologies. The book is packed with useful statistics, examples and case studies and written in an engaging and persuasive style. This book should be on the shelf of every user experience professional and digital product designer.

Deborah J. Mayhew, Dr.
Deborah J. Mayhew & Associates

With this book, Kel Smith brilliantly distills the needs and insights of populations left behind by todays technologies. His future-facing approach to universal designof inclusivity, accessibility and innovationis one we must consider as we strive to create products that are useful and usable for all. Neither preachy nor sentimental, Digital Outcasts presents a new way of thinking that all of us in the digital space need to adopt to ensure our products truly meet the needs of the people we serve. A must-read.

Debra Gelman
Author, Design for Kids

In my 20 years of working in technology design, I have rarely encountered books that offer practical guidance combined with compelling, interesting and unique case studies. In Digital Outcasts, Kel Smith artfully weaves together valuable guidance for design teams with powerful examples of innovation drawn from such diverse sources as: assistive technologies, fine art, music, pop culture, healthcare, and histories of computing. I recommend that all user experience or product designers or anyone interested in technology-based innovation or social responsibility read this book and implement inclusive design techniques in their product development processes.

Bill Curtis-Davidson
Prominent Digital Inclusion & Accessible Technology Expert

We cant get enough of inclusion topics! We need to show the world why it is vital, so every quality book on the topic counts. One with the awesome Kel Smith as author is a must-have.

Karen Mardahl
Technical Writer, SimCorp, Denmark & Manager,
AccessAbility SIG at stc.org

If you are seeking a current snap-shot of the power of technology in the lives of people with different disabilities, or you are forward-thinking enough to see the community of people with disabilities as an untapped market, then Digital Outcasts: Moving Technology Forward Without Leaving People Behind is required reading. Rather than preaching, Kel masterfully weaves story-telling and facts to paint both a dynamic and positive picture of mainstream and assistive technologys potential for everyone today and into the future. Audiences from the classroom, the factory floor, the boardroom, consumers with disabilities, designers, and technology decision-makers alike will find information throughout this book, invaluable. Whether the world of accessibility and inclusive/universal design of technology is new to you, or you are someone like me, who works, lives and breathes this every day, this book is a must read!

Jennison Asuncion
Digital Accessibility Professional & Co-Director,
Adaptech Research Network

Kel is extremely knowledgeable and well-versed in this subject area. Hes passionate about the topic, has immersed and aligned himself with people that have provided him with even more insight into the challenges of accessibility, and his viewpoints are well-formed and thought-provoking. This book demonstrates knowledge of the most recent research and trends in this field. I would absolutely recommend this book as a reference and resource.

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