Peter Jensen - The Winning Factor Inspire Gold-Medal Performance in Your Employees Peter Jensen

Advance praise for The Winning Factor:

I have known Peter and watched him work with athletes for twenty-five years and have seen him use his own grounded self-direction to pull athletes to not only perform but to develop as better people. This book has had a profound impact on me. Well done! He is indeed an Igniter.

B RIAN W ILLIAMS , CTV O LYMPIC H OST

[This book] is a tremendous playbook that explores deeply the key elements that develop people to their greatest potential and brings high performance to the next level. [It] is a great gift for anyone who wants to be the best they can be and develop those around them to do the same.

L INDA M ORGAN , V ICE P RESIDENT , H UMAN R ESOURCES AND L ABOUR R ELATIONS , R ELIANCE C OMFORT L IMITED P ARTNERSHIP

If I could have read this book thirty years ago, it would have made me a better leader a lot sooner. It took decades for me to realize that viewing every interaction as an opportunity to help people get better is the key to building a winning enterprise. The funny thing is that, as I read it, I kept thinking how the same principles can be applied to helping your kids develop their potential and there it was in the last chapter!

G WYN M ORGAN , F OUNDING CEO, E NCANA C ORPORATION

IF YOU DEAL WITH CLIENTS OR SERVICE OPERATIONS, READ THIS BOOK!!! As you read this book, replace the athlete/child with customer and youll find Jensens comments could serve as guiding principles for anyone managing customer service or in the business of creating retail experiences. Youll gain innovative insights on how to interact with customers and how to develop meaningful customer relationships. Best of all, while reading how Jensen coaches athletes to elevate their performance, youll be learning how to get your customers to elevate their level of value from working with you a surefire formula for customer loyalty and long-term success.

K EN W ONG , A SSOCIATE P ROFESSOR , B USINESS AND M ARKETING S TRATEGY , Q UEENS S CHOOL OF B USINESS

Dr. Peter Jensen has parsed the components of effective leadership with the precision of a track coach preparing elite runners step-by-step for a championship race. Every leader or leader-in-training will benefit from Dr. Jensens knowledge, research, and remarkable insight into the discipline of high-performance leadership.

I AN A NDERSON , E XECUTIVE D IRECTOR , G OVERNOR G ENERALS L EADERSHIP C ONFERENCE

The Third Factor is a very important contribution to the coaching literature. Peter Jensen has had more experience than any of us applying the very latest and best principles of coaching to sport, which has strangely lagged behind business coaching in its methodology. There are, of course, significant exceptionswhom Peter quotesand that is the beauty of the book: its countless references and real examples from sport and also the workplace. Peter elaborates on what Tim Gallwey in The Inner Game referred to as the internal obstacles to performance in a comprehensive way and extends that out into Assagiolis transpersonal arena. This whole realm is not well understood by many coaches, and Peters excellent book will hopefully put that right.

S IR J OHN W HITMORE , A UTHOR OF C OACHING FOR P ERFORMANCE AND E XECUTIVE C HAIRMAN , P ERFORMANCE C ONSULTANTS I NTERNATIONAL

The Winning Factor

Also by Peter Jensen:

The Inside Edge

For more than twenty years, North Americas most successful organizations have used Peter Jensens techniques to get the inside edge on their competition. Employing the mental fitness program he devised to help athletes win world championships and Olympic medals, Peter Jensen has guided managers, executives, and professionals to increased levels of performance in the workplace.

The Inside Edge shows you how to develop mental fitness techniques that can be applied in any situationat work, at home, and at playanywhere excellence under pressure is required.

Understandable, enjoyable, meaningful. A unique combination from a unique author.

D AVID C HILTON , A UTHOR OFT HE W EALTHY B ARBER

To hire Peter for speaking engagements, please call 1-800-513-0945 or e-mail mail@performancecoaching.ca.

Inspire Gold-Medal Performance
in Your Employees

Peter Jensen

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This book is the international edition of a book previously published in Canada entitled Igniting the Third Factor.

This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

Library of Congress Cataloging-in-Publication Data

Jensen, Peter, 1946
The winning factor : inspire gold-medal performance in your employees / Peter Jensen.New ed.

p. cm.

Previously published under title: Igniting the third factor.
Includes index.

ISBN 978-0-8144-3175-7 (hardcover)ISBN 0-8144-3175-5 (hardcover) 1. EmployeesCoaching of. 2. Employee motivation. 3. Self-actualization (Psychology)I. Title.

HF5549.5.C53J46 2012
658.314dc23

2011051908

2012 Peter Jensen
All rights reserved.
Printed in the United States of America.

This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.

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Printing number
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I owe a huge debt of gratitude to all of the coaches Ive spent time with and who have allowed me into their world over the past four decades. I am especially indebted to six exceptional Olympic coaches who took the time from their busy schedules to allow me to interview them for this book. Their insight is in the pages that follow.

Mel Davidson, Canadian ice hockey coach

Frank Dick, British decathlon coach and coaching mentor