Ravi Gupta [Gupta - MBA through Stories

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DISCLAIMER

The ideas, opinions, thoughts, and views expressed in this book and the suggestions and observations made by the author, are entirely his own, are absolutely independent of his employer organization and do not necessarily represent, reflect or conform to the views, beliefs and opinions of his employer organization, in any manner, whatsoever.

Published by Jaico Publishing House
A-2 Jash Chambers, 7-A Sir Phirozshah Mehta Road
Fort, Mumbai - 400 001
www.jaicobooks.com

Ravi Gupta

MBA THROUGH STORIES
ISBN 978-81-8495-841-6

First Jaico Impression: 2016

No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system, without permission in writing from the publishers.

Page design and layout: Ramdas Lal, Delhi

To The Unsung Heroes:
The Mothers And Housewives, Who Work Selflessly,
Day In And Day Out To Run Our Homes,
To Add More Meaning And Value To Our Lives.
And More Particularly To:
The Two Great Ladies In My Life,
My Mother Smt. Leela Rani, And
My Wife, Renu Gupta.

Contents

• Prelude
• Management of Perceptions
  • 1. Jamaal and the Lion
  • Influencing Outlooks
  • 2. Lukmans Patient
  • Seeing Versus Understanding
• Managing Problems, Complaints and Adverse Situations
  • 3. Here and Now
  • Managing Problems and Complaints
  • 4. A Lesser Adversity
  • Dealing with Setbacks
  • 5. An Opportunity or a Stroke of Bad Luck?
  • Problems and Opportunities
  • 6. A Walnut or a Pumpkin
  • Adverse Situations
• The Power of Thought and Imagination
  • 7. The Saint and the Cowherd
  • The Power of Thought
  • 8. If At All You Are to Imagine
  • The Power of Imagination
• Managing Human Resources
  • 9. Training a Falcon
  • Effective Training
  • 10. The Queens Brother
  • Right Person on the Right Job
  • 11. Righteous Living
  • Achieving Role Clarity
  • 12. A Pond of Milk
  • Evaluating Employee Contribution
  • 13. The Faithful Donkey
  • Bright Future
  • 14. The Specialist
  • Integrating Specialized Knowledge
  • 15. The Donkey and the Dog
  • Overstepping Responsibility and Authority
  • 16. A Dead Beggar
  • Emulate, Not Imitate
• Essential Managerial Skills
  • 17. Writing and Walking
  • Effective Communication
  • 18. The Temple Builders
  • What Motivates People?
  • 19. The Meaning of Business
  • Micromanaging Employees
  • 20. The Sugar Eating Boy
  • Leadership By Example
  • 21. The Sultan with an Eye-ache
  • Managing Change
• Entrepreneurial and Unconventional Thinking
  • 22. The Unlocked Door
  • Entrepreneurial Thinking
  • 23. Birbal and the Mango Plant
  • Planting Trees: Developing New Products
  • 24. A Longer Line
  • Unconventional Thinking
  • 25. One More Sparrow
  • Bureaucracy: Boon or Bane
  • 26. The Thirsty Crow
  • Jugaad and Frugal Engineering
• Action, Inaction, Reaction and Proaction
  • 27. Heaven and Hell
  • Reactive Versus Proactive Management
  • 28. The Story of Three Fish
  • Action Inaction
• Managing Expectations and Concerns
  • 29. A Father, Son and a Donkey
  • Managing Expectations
  • 30. Is It My Concern or Yours?
  • It is None of My concern
  • 31. The Rare Customer
  • Manage Thy Boss
• Common Sense Managing
  • 32. Common Sense
  • Common Sense Management
  • 33. The Hermit Who Desired to Attain Salvation
  • Outsource What You Can
  • 34. Mullah Riding a Horse
  • Sense of Direction
  • 35. Silly Questions
  • On Asking Questions
  • 36. A Donkeys Auction
  • Acquisitions and Takeovers
  • Ethical Conduct
  • 37. The Official Oil
  • Ethical Conduct
  • 38. Tenali Ram and the Guard
  • Whistle 7#x2013; Blowing
  • 39. There is God in All Living Beings
  • One God Versus Another
  • 40. A Humble Servant of Your Majesty
  • Break Free From Yes-men and Coteries
  • 41. The Queen Who Ate Mice
  • Speaking the Truth
• Developing Yourself
  • 42. The Parrot and the Monkeys
  • Minding Your Own Business
  • 43. Living with the In-Laws
  • Outstaying Your Welcome
  • 44. A Cup of Tea
  • For the Next Generation Managers
• Bibliography
• Acknowledgments

Prelude

Parables, fables or stories are not just a popular source of entertainment. Since ages, stories have also been used as a powerful medium of imparting knowledge by wise men to their students and followers. World renowned books such as Kathasaritsagara, Panchatantra, Hitopadesha, etc., were written clearly with the purpose of sharing wisdom regarding skillfully handling various jobs associated with leadership and administration.

MBA Through Stories is a modern endeavour with the objective of sharing contemporary management content through appropriate anecdotes. Each section of the book contains a story followed by a discussion on a topic relevant to managers.

The author has used the feminine form she throughout the book for a manager, not amounting to any gender bias, but for mere convenience. After all, the word she includes he as well.

This book is a practical self-help guide, intended to equip and empower managers with the necessary knowledge of the art and science of managing.

J agat Seth was in a pensive mood.

He was worried about the performance of Centrest Limited, the flagship company of his vast business empire, known as the JS Group. Nothing seemed to be happening right at Centrest. Production, sales revenues and profitability were declining. Employee morale was low. Many of its high-value core customers had shifted to its archrival, Imperio Limited.

And now, Centrests CEO, Prem Bhatia had dropped a hint that he was considering accepting a lucrative job offer from Imperio. Bhatia was an old comrade. Seth had always considered him to be one of his most loyal executives.

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