Karin Hurt - Courageous Cultures

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Praise for

COURAGEOUS CULTURES

Silence isnt always golden. Effective organizations need people to speak up. Courageous Cultures is the ultimate guide to building a workplace environment that values outspokenness. By following the guidance in this savvy book, youll attract first-rate talent, serve your customers better, and liberate people to perform their best.

DANIEL H. PINK, #1 New York Times bestselling author of When, Drive, and To Sell Is Human

Hurt and Dye offer leaders a wonderfully practical road map for how to get the most from their peopleby creating a culture where safe silence dies and small acts of courage compound to increase innovation, problem solving, and customer advocacy. If you want to increase contribution and multiply the capability of your team, Courageous Cultures is a must-read.

LIZ WISEMAN, New York Times bestselling author of Multipliers and Rookie Smarts

Imagine if you could cast a magic spell over your entire team and suddenly all the complainers became problem solvers, the safely silent became innovators, and your bystanders became upstanders. Courageous Cultures, by Karin Hurt and David Dye, will teach you how to cast that spell. Unlike other management tomes that are short on specifics, this book gives you the specific advice, action plan, and templates to transform your organization.

KEVIN KRUSE, CEO of LEADx and New York Times bestselling author

Courageous Cultures offers a compelling and actionable roadmap for business leaders to tap into the energy and wisdom lying just below the surface within their own organizations. With databacked insights and a straightforward approach, Courageous Cultures will help leaders create a strong culture where the great ideas brewing in the minds of knowledgeable frontline workers are always welcomed and fully encouraged by every manager. In a business environment faced with continually shifting customer expectations and rapidly changing competitive forces, no leader should be without this valuable resource.

RANDY OOSTRA, President and CEO of ProMedica Health System

In todays uncertain times, courage is indispensable to effective leadership. Without a culture of courage, leaders cannot lead organizations to seize opportunities for growth that change brings. This book offers simple steps on how leaders can nurture a bold organizational culture that encourages people to speak up, take smart risks, innovate, become problem solvers, and seize competitive advantage in a fast-transforming business environment.

SUNIL PRASHARA, President and Chief Executive Officer of Project Management Institute

Dont we all want to promote a culture where our employees are able to speak up, speak truth, solve problems and hold each other accountable? In Courageous Cultures, Karin and David use storytelling and examples to share the formula organizations need to Own the UGLY and create a culture where employees do not have a fear of speaking up and can take organizations to new heights.

KYE MITCHELL, Chief Operations Officer of Kforce

In a world of accelerating disruption, Karin and David provide powerful tools to tap into the innovative and problem-solving capacity of every employee. No grandiose, glamorous, otherworld theory here; Courageous Cultures is a compendium of straightforward, proven, practical ideas and solutions. Read the book, and up your game.

WHITNEY JOHNSON, award-winning author of Disrupt Yourself and Build an A Team

Trust is the currency of business. In Courageous Cultures, Karin and David give you invaluable tools and the road map to leverage trust and transform your results to build a twenty-first century organization.

DAVID HORSAGER, CEO of Trust Edge Leadership Institute and bestselling author

Karin Hurt and David Dye masterfully unearth an invaluable competitive advantage for any companya culture that promotes employee voice, honesty, and transparency. This book goes beyond theory to provide actionable advice that delivers results.

ERIC GEORGE, MD, Founder and CEO of ERG Enterprises and author of We: Ditch the Me Mindset and Change the World

Dont miss out on the opportunity to create an open and fearless culture. Courageous Cultures is a timely and practical approach for business leaders and managers to create a positive culture where innovation and commitment will soar! You will be amazed at the possibilities when your employees feel truly empowered to share their ideas and solve problems.

JEANNE MARTEL, CEO and Cofounder of ClinicalMind

Copyright 2020 by Karin Hurt and David Dye

All rights reserved. No portion of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any meanselectronic, mechanical, photocopy, recording, scanning, or otherexcept for brief quotations in critical reviews or articles, without the prior written permission of the publisher.

Published by HarperCollins Leadership, an imprint of HarperCollins Focus LLC. Any internet addresses, phone numbers, or company or product information printed in this book are offered as a resource and are not intended in any way to be or to imply an endorsement by HarperCollins Leadership, nor does HarperCollins Leadership vouch for the existence, content, or services of these sites, phone numbers, companies, or products beyond the life of this book.

ISBN 978-1-4002-1954-4 (eBook)

ISBN 978-1-4002-1953-7 (HC)

Epub Edition May 2020 9781400219544

Library of Congress Control Number: 2020930371

Printed in the United States of America

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To our children, Averie, Ben, and Sebastian

for the courage to believe, work, and

create a better tomorrow.

Contents

Why Voice Matters More Than Ever... and How to Make It Real

AMY C. EDMONDSON

Novartis Professor of Leadership and Management Harvard Business School

I was honored to be asked to write a foreword for this timely and practical book. The book is timely given the recent headline-grabbing corporate failures that can be traced in part to employee silence when voice was surely possible. At the same time, the #MeToo movement brought home the reality of sustained harassment and abuse for an unimaginable number of women in the workplace. When speaking up is thwarted, problems fester and have the chance to turn into major failures. This books focus on how to build a workplace culture where employees can speak updespite the very human fear of doing sohas thus never been more important than it is today. The book is practical because the authors equip readers with a series of simple exercises that they can use to build a culture in which people do speak upand do so in ways that allow thoughtful listening and action on the part of leaders and coworkers.