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Don E. Schultz - Strategic brand communication campaigns

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In the marketplace of the 21st century, the critical form of customer communication will be broader than advertising and promotional messages. Customers have relationships with the brand, combining all the forms of communication that give meaning to products and services. Brand communication creates an interactive relationship between the product or service and consumers, which is a major change in the way advertisers and marketers have traditionally viewed customer communication. Authors Don Schultz and Beth Barnes have built on the foundation of their best-selling text, Strategic Advertising Campaigns, to create a book that embodies this new approach to advertising and marketing communication: Strategic Brand Communication Campaigns. This innovative text focuses on the messages and incentives customers receive, rather than what marketers send out, which differentiates brand communication management from advertising management. The brand will drive the 21st century marketplace, and students need to develop the skills necessary to plan and execute brand communication campaigns. Strategic Brand Communication Campaigns shows students how to produce successful campaigns in the dynamic marketplace of the future. The book Emphasizes the identification and management of the many ways customers come in contact with a brand and how they relate to it. Explores the interactive relationship between customers and the marketing messages and incentives that are created through brand communication. Provides students with the fundamentals of developing and executing comprehensive and contemporary campaigns with an emphasis on brand building. Reflects changes in the marketplace, consumers, technology, media, marketing, and advertising to keep students knowledge current and applicable. Addresses the role of advertising planning as a part of brand communication campaigns. Features more real-world examples so students can see how professional advertisers and marketers conduct effective campaigns. Presents practical guidelines and applications for preparing successful campaigns in a concise, visually appealing text that will capture students attention. Parts 1 and 2 of the text introduce students to the brand concept, how it has evolved, and why it is critical to successful marketing in todays environment. Students also gain an understanding of the relationship between consumer behavior and brands and discover how to apply brand-building concepts to achieve brand value. Parts 3 and 4 provide a handbook for creating, implementing, and evaluating cohesive brand communication campaigns. Advertising, media, public relations, direct response, and sales promotion strategies are examined. Students learn how to deliver forceful messages and incentives and how to measure their effectiveness.

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title Strategic Brand Communication Campaigns 5Th Ed author - photo 1

title:Strategic Brand Communication Campaigns 5Th Ed.
author:Schultz, Don E.; Barnes, Beth E.
publisher:NTC Contemporary
isbn10 | asin:0844229520
print isbn13:9780844229522
ebook isbn13:9780071401388
language:English
subjectAdvertising campaigns, Business names.
publication date:1999
lcc:HF5823.S3637 1999eb
ddc:659.1/
subject:Advertising campaigns, Business names.
Page i
Strategic Brand Communication Campaigns
Fifth Edition
Page ii
Advertising Titles from NTC/Contemporary Publishing Group
Advertising Principles: Choice,
Challenge, Change
Bruce G. Vanden Bergh and Helen Katz
Advertising Media Planning, 5/e
Jack Sissors and Lincoln Bumba
Media Planning: A practical Guide, 3/e
Jim Surmanek
Advertising Media Sourcebook, 4/e
Peter B. Turk
Essentials of Media Planning:
A Marketing Viewpoint, 3/e
Arnold Barban, Steven M. Cristol, and Frank J. Kopec
The Media Handbook
Helen Katz
Which Ad Pulled Best? 8/e
Philip Ward Burton and Scott C. Purvis
Strategy in Advertising, 3/e
Leo Bogart
Creating and Delivering Winning Advertising
& Marketing Presentations, 2/e
Sandra Moriarity and Thomas Duncan
Advertising Copywriting, 7/e
Philip Ward Burton
Fundamentals of Copy and Layout, 3/e
Albert C. Book and C. Dennis Schick
Copywriting by Design
David Herzbrun
The Radio & Television Commercial, 3/e
Albert C. Book, Norman D. Cary,
and Stanley I. Tannenbaum,
Revised by Frank R. Brady
The Advertising Agency Business, 3e
Eugene J. Hameroff
NTC Business Books
4255 West Touhy Avenue Lincolnwood, IL 60646-1975
800-621-1918 Fax 800-998-3103
ntcpub@tribune.com www.ntc-college.com
Page iii
Strategic Brand Communication Campaigns
Fifth Edition
Don E. Schultz
Beth E. Barnes
Picture 2
NTC Business Books
a division of NTC/CONTEMPORARY PUBLISHING GROUP
Lincolnwood, Illinois USA
Page iv
Acquisitions Editor: Lynn Mooney
Editor. Yvonne Zipter
Product Manager: Judy Rudnick
Art Director. Ophelia M. Chambliss
Cover design: Larry Cope
Cover image: Andrew Bordwin/Graphistock
Production Manager: Margo Goia
Production Coordinator: Denise Duffy-Fieldman
ISBN: 0-8442-2952-0
Acknowledgments/photo credits
Page 30
Courtesy Attorney's Tide Insurance Fund, Inc.; agency: Kilgannon McReynolds
Page 41Stock Montage
Page 81Courtesy VDK Frozen Foods
Page 84Courtesy United Airlines
Page 96Courtesy Hyatt Hotels & Resorts
Page 222Courtesy California Milk Processors Board
Pages 248-249Courtesy Bristol-Myers Squibb Company
Page 260Courtesy Mott's, Inc., and Nickelodeon
Page 268Courtesy The Gillette Company
Page 279Courtesy Hallmark
Page 281Courtesy Oreck Corporation
Page 285Courtesy HP Hood, Inc.
Page 286Courtesy First Moments, Inc.
Page 289Courtesy Frito Lay, Inc.
Page 293Courtesy Unilever United States, Inc.
Page 295Courtesy the ICEE Company
Page 303Courtesy BMG Music Service
Page 304Courtesy Oldsmobile
Page 307Courtesy Mutual of Omaha
Page 313Courtesy VIBE Magazine
Page 320Courtesy Unilever United States, Inc.
Page 321Courtesy Unilever United States, Inc.
Page 322Courtesy Eprise Coporation

Published by NTC Business Books, a division of NTC/contemporary Publishing Group, Inc.
1999 NTC/Contemporary Publishing Group, Inc., 4255 West Touhy Avenue, Lincolnwood
(Chicago), Illinois 60646-1975 U.S.A.
All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without prior permission of NTC/Contemporary Publishing Company.
Manufactured in the United States of America.
9 0 QB 0 9 8 7 6 5 4 3 2 1
Page v
BRIEF TABLE OF CONTENTS
List of Illustrations
Preface
Introduction: Welcome to the Marketing
Communications Revolution
Part 1
An Introduction to the Idea of Brands
15
Chapter 1
Marketing and Communication in the Twenty-First-Century Marketplace
16
Chapter 2
Brands and Branding
34
Chapter 3
Building Brand Value
58
Chapter 4 The IBC Planning Process and Estimating Customer Value
78
Chapter 5
Converting Customer Knowledge into IBC Programs: The IBC Strategy
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