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Regina Brady - Cybermarketing: your interactive marketing consultant

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A collection of articles on the latest developments in interactive marketing. The subjects covered include incorporating interactive media into sales, marketing communications, direct response and advertising, media development, and customer focused strategies for the internet.

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title Cybermarketing Your Interactive Marketing Consultant author - photo 1

title:Cybermarketing : Your Interactive Marketing Consultant
author:Brady, Regina.
publisher:NTC Contemporary
isbn10 | asin:0844234427
print isbn13:9780844234427
ebook isbn13:9780071401470
language:English
subjectInteractive marketing, Internet marketing.
publication date:1997
lcc:HF5415.1264.C95 1997eb
ddc:658.8/00285/4678
subject:Interactive marketing, Internet marketing.
Page iii
Cyber Marketing Your Interactive Marketing Consultant
Regina Brady Edward Forrest Richard Mizerski
Picture 2
NTC Business Books
NTC/Contemporary Publishing Group
Page iv
Cover illustration copyright Ed Honowitz/Tony Stone Images.
Library of Congress Cataloging-in-Publication Data
Cybermarketing : your interactive marketing consultant/editors.
Regina Brady, Edward Forrest, Richard Mizerski.
p. cm.
At head of title: American Marketing Association.
Includes index.
ISBN 0-8442-3442-7 (alk. paper)
1. Interactive marketing. 2. Internet marketing. I. Brady,
Regina. II. Forrest, Edward. III. Mizerski, Richard. IV. American
Marketing Association.
HF5415.1264.C95 1997
658.8'00285'4678dc21 96-47562
CIP
Published in conjunction with the American Marketing Association,
250 South Wacker Drive, Chicago, Illinois 60606.
Published by NTC Business Books, a division of NTC Publishing Group
4255 West Touhy Avenue
Lincolnwood (Chicago), Illinois 60606-1975, U.S.A.
1997 by NTC Publishing Group. All rights reserved.
No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of NTC Publishing Group. Manufactured in the United States of America.
8 9 ML 0 9 8 7 6 5 4 3 2
Page v
CONTENTS
Introduction
ix
Section I
Marketing Strategies in the Interactive Age
1
1
One-to-One Media in the Interactive Future
Building Dialogues and Learning Relationships with Individual Customers
Don Peppers
Martha Rogers
7
2
Maintaining a Customer Focus in an Interactive Age
The Seven I's to Success
Michael Spalter
29
3
Customer-Focused Strategies and Tactics
Interactive Marketing Weighs in for Customers
Richard Cross
Janet Smith
55
4
The Impact of Interactive Communication on Advertising and Marketing
And Now a Word from Our Consumer
Edward Forrest
Lance Kinney
Michael Chamberlain
79
5
Media and Marketing Strategies for the Internet
A Step-by-Step Guide
Tracy Emerick
93
6
Creative Strategy for Interactive Marketing
10 Rules for Adapting and Winning in the New Marketplace
Carol Nelson
Rocky James
111

Page vi
7
Considerations for 21st-Century Direct Marketers
Focusing on the Basics in New Environments
Richard S. Hodgson
125
Section II
Media Tactics and Techniques in the Interactive Age
135
8
Public Relations and Promotion on the Internet
A Thriving and Profitable Partnership
Nancy Rucsheinski
Pam Talbot
141
9
Copywriting for Interactive Media
New Rules for the New Medium
Herschell Gordon Lewis
151
10
Interactive Kiosks in the Retail Environment
What Do Customers Really Need?
Thomas W. Hutchison
163
11
The New Disk-Based Marketing Communications Tools
Guidelines for Creating Powerful Electronic Catalogs and Presentations
Vic Cherubini
177
12
Sales Automation
A Modern Business Imperative
Tony Alessandra
191
13
The Interactive Telephone as a Marketing Tool
Using the Telephone to Promote a Product or Service
Carol Morse Ginsburg
203
14
Interactive Television
Broadcasting to MillionsOne at a Time
V. Tyrone Lam
213
15 Anatomy of a Web Advertisement
A Case Study of Zima.com
Charles Marrelli
223

Page vii
Section III
Research and Measurement Strategies
241
16
Measuring the Effectiveness of Interactive Media
Internet Media Evaluation and Buying Strategy
John C. Nardone
247
17
Hits, Views, Clicks, and Visits
Web Advertisers Face Data Jungle
Jamie Murphy
Edward Forrest
257
18
A Blueprint for Successful Syndicated Online Research
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