Regina Brady - Cybermarketing: your interactive marketing consultant
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Cybermarketing: your interactive marketing consultant
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A collection of articles on the latest developments in interactive marketing. The subjects covered include incorporating interactive media into sales, marketing communications, direct response and advertising, media development, and customer focused strategies for the internet.
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Cybermarketing : Your Interactive Marketing Consultant
author
:
Brady, Regina.
publisher
:
NTC Contemporary
isbn10 | asin
:
0844234427
print isbn13
:
9780844234427
ebook isbn13
:
9780071401470
language
:
English
subject
Interactive marketing, Internet marketing.
publication date
:
1997
lcc
:
HF5415.1264.C95 1997eb
ddc
:
658.8/00285/4678
subject
:
Interactive marketing, Internet marketing.
Page iii
Cyber Marketing Your Interactive Marketing Consultant
Regina Brady Edward Forrest Richard Mizerski
NTC Business Books NTC/Contemporary Publishing Group
Page iv
Cover illustration copyright Ed Honowitz/Tony Stone Images.
Library of Congress Cataloging-in-Publication Data Cybermarketing : your interactive marketing consultant/editors. Regina Brady, Edward Forrest, Richard Mizerski. p. cm. At head of title: American Marketing Association. Includes index. ISBN 0-8442-3442-7 (alk. paper) 1. Interactive marketing. 2. Internet marketing. I. Brady, Regina. II. Forrest, Edward. III. Mizerski, Richard. IV. American Marketing Association. HF5415.1264.C95 1997 658.8'00285'4678dc21 96-47562 CIP
Published in conjunction with the American Marketing Association, 250 South Wacker Drive, Chicago, Illinois 60606.
Published by NTC Business Books, a division of NTC Publishing Group 4255 West Touhy Avenue Lincolnwood (Chicago), Illinois 60606-1975, U.S.A. 1997 by NTC Publishing Group. All rights reserved.
No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of NTC Publishing Group. Manufactured in the United States of America.
8 9 ML 0 9 8 7 6 5 4 3 2
Page v
CONTENTS
Introduction
ix
Section I Marketing Strategies in the Interactive Age
1
1 One-to-One Media in the Interactive Future Building Dialogues and Learning Relationships with Individual Customers
Don Peppers Martha Rogers
7
2 Maintaining a Customer Focus in an Interactive Age The Seven I's to Success
Michael Spalter
29
3 Customer-Focused Strategies and Tactics Interactive Marketing Weighs in for Customers
Richard Cross Janet Smith
55
4 The Impact of Interactive Communication on Advertising and Marketing And Now a Word from Our Consumer
Edward Forrest Lance Kinney Michael Chamberlain
79
5 Media and Marketing Strategies for the Internet A Step-by-Step Guide
Tracy Emerick
93
6 Creative Strategy for Interactive Marketing 10 Rules for Adapting and Winning in the New Marketplace
Carol Nelson Rocky James
111
Page vi
7 Considerations for 21st-Century Direct Marketers Focusing on the Basics in New Environments
Richard S. Hodgson
125
Section II Media Tactics and Techniques in the Interactive Age
135
8 Public Relations and Promotion on the Internet A Thriving and Profitable Partnership
Nancy Rucsheinski Pam Talbot
141
9 Copywriting for Interactive Media New Rules for the New Medium
Herschell Gordon Lewis
151
10 Interactive Kiosks in the Retail Environment What Do Customers Really Need?
Thomas W. Hutchison
163
11 The New Disk-Based Marketing Communications Tools Guidelines for Creating Powerful Electronic Catalogs and Presentations
Vic Cherubini
177
12 Sales Automation A Modern Business Imperative
Tony Alessandra
191
13 The Interactive Telephone as a Marketing Tool Using the Telephone to Promote a Product or Service
Carol Morse Ginsburg
203
14 Interactive Television Broadcasting to MillionsOne at a Time
V. Tyrone Lam
213
15 Anatomy of a Web Advertisement A Case Study of Zima.com
Charles Marrelli
223
Page vii
Section III Research and Measurement Strategies
241
16 Measuring the Effectiveness of Interactive Media Internet Media Evaluation and Buying Strategy
John C. Nardone
247
17 Hits, Views, Clicks, and Visits Web Advertisers Face Data Jungle
Jamie Murphy Edward Forrest
257
18 A Blueprint for Successful Syndicated Online Research
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