Robert Allen Gable - Telecommunications department management
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Designed to help readers develop their telecommunications department to its fullest potential, this text explains how a well-structured telecommunications department can stimulate revenue and help maintain a healthy business infrastructure. It includes chapters on budgeting, project management, maintaining the corporate infrastructure; developing a corporate strategic telecommunications policy, human resources, and educational issues. Included are practical guidelines for structuring a department to improve staff development and opportunities; planning and managing telecommunications projects property to ensure job diversity and job satisfaction; and opportunity for promotion.
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Telecommunications Department Management Artech House Telecommunications Library
author
:
Gable, Robert A.
publisher
:
Artech House, Inc.
isbn10 | asin
:
0890066507
print isbn13
:
9780890066508
ebook isbn13
:
9781580532334
language
:
English
subject
Telecommunication--Management.
publication date
:
1999
lcc
:
HE7661.G33 1999eb
ddc
:
384/.068
subject
:
Telecommunication--Management.
Page i
Telecommunications Department Management
Page ii
For a complete listing of the Artech House Telecommunications Library, turn to the back of this book.
Page iii
Telecommunications Department Management
Robert A. Gable
Page iv
Library of Congress Cataloging-in-Publication Data Gable, Robert A. Telecommunications department managment / Robert A. Gable. p. cm. (Artech House intelligent transportation systems library) Includes bibliographical references and index. ISBN 0-89006-650-7 (alk. paper) 1. TelecommunicationsManagement. I. Title II. Series. HE7661.G33 1999 384'.068DC21 99-23715 CIP
British Library Cataloguing in Publication Data Gable, Robert A. Telecommunications department management.(Artech House telecommunications library) 1. Telecommunications systemsManagement 2. Business enterprises Communication systemsManagement I. Title 651.7'068 ISBN 0-89006-650-7
Cover and text design by Darrell Judd
1999 ARTECH HOUSE, INC. 685 Canton Street Norwood, MA 02062
All rights reserved. Printed and bound in the United States of America. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher.
All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Artech House cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.
International Standard Book Number: 0-89006-650-7 Library of Congress Catalog Card Number: 99-23715
10 9 8 7 6 5 4 3 2 1
Page v
This book is dedicated, with all my love, to my sisters Karen and Diane.
Page vii
Contents
Introduction
xiii
1 The Telecommunications Department and the Business World
1
1.1 The Evolution of the Telecommunications Department
4
1.2 The Telecommunications Department, Divestiture, and Technological Change
10
1.3 The Changing Workplace
21
1.4 The Changing Corporation
26
1.5 Future Developments
29
1.6 Summary
37
2 Basic Technological Overview: Products, Services, and Vendors
39
2.1 Local Carriers
40
2.2 Local Communications Services and Providers
44
2.3 Interexchange Carriers and Services
57
2.4 Telephone Systems and Providers
69
2.5 Local Area Networks
76
Page viii
2.6 Data Communications Equipment: The Connecting Devices
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