• Complain
LitArk » Books » Business

Paul R. Timm - 50 powerful ideas you can use to keep your customers

Here you can read online Paul R. Timm - 50 powerful ideas you can use to keep your customers full text of the book (entire story) in english for free. Download pdf and epub, get meaning, cover and reviews about this ebook. year: 1995, publisher: Career Press, genre: Business. Description of the work, (preface) as well as reviews are available. Best literature library LitArk.com created for fans of good reading and offers a wide selection of genres:

Romance novel Science fiction Adventure Detective Science History Home and family Prose Art Politics Computer Non-fiction Religion Business Children Humor

Choose a favorite category and find really read worthwhile books. Enjoy immersion in the world of imagination, feel the emotions of the characters or learn something new for yourself, make an fascinating discovery.

No cover
  • Book:
    50 powerful ideas you can use to keep your customers
  • Author:
  • Publisher:
    Career Press
  • Genre:
  • Year:
    1995
  • Rating:
    3 / 5
  • Favourites:
    Add to favourites
  • Your mark:
    • 60
    • 1
    • 2
    • 3
    • 4
    • 5

50 powerful ideas you can use to keep your customers: summary, description and annotation

We offer to read an annotation, description, summary or preface (depends on what the author of the book "50 powerful ideas you can use to keep your customers" wrote himself). If you haven't found the necessary information about the book — write in the comments, we will try to find it.

Since publishing the first edition of this classic that has sold over 250,000 copies, the challenges of keeping customers-or creating customer loyalty-has become even more urgent. Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Turned-off customers produce devastating ripple effects that quickly drag companies into a morass of mediocrity, while organizations that creatively apply a constant flow of small, customer-centered innovations see consistent and persistent strengthening of their customer base. This book will get all managers and employees thinking about the little things that can make all the difference. If everyone in an organization improves awareness of the simple yet powerful ideas in this volume, the company can and will see dramatic improvements in service and customer loyalty. The impact on the bottom line will be dramatic.

Paul R. Timm: author's other books


Who wrote 50 powerful ideas you can use to keep your customers? Find out the surname, the name of the author of the book and a list of all author's works by series.


Paul R. Timm - 50 Powerful Ideas to Keep your Customers
50 Powerful Ideas to Keep your Customers
Paul R. Timm
50 Powerful Ideas to Keep your Customers
No cover
No cover
Paul R. Timm
50 powerful ideas you can use to keep your customers

50 powerful ideas you can use to keep your customers — read online for free the complete book (whole text) full work

Below is the text of the book, divided by pages. System saving the place of the last page read, allows you to conveniently read the book "50 powerful ideas you can use to keep your customers" online for free, without having to search again every time where you left off. Put a bookmark, and you can go to the page where you finished reading at any time.

Light

Font size:

↓
↑
Reset

Interval:

↓
↑

Bookmark:

Make
1234567...27
title 50 Powerful Ideas You Can Use to Keep Your Customers author - photo 1
title:50 Powerful Ideas You Can Use to Keep Your Customers
author:Timm, Paul R.
publisher:The Career Press
isbn10 | asin:1564141551
print isbn13:9781564141552
ebook isbn13:9780585226576
language:English
subjectVocational guidance, Self-presentation, Job security.
publication date:1995
lcc:HF5381.T5664 1995eb
ddc:658.8/12
subject:Vocational guidance, Self-presentation, Job security.
Page 3
50 Powerful Ideas You Can Use to Keep Your Customers
2nd Edition
By
Paul R. Timm, Ph.D.
CAREER PRESS
3 Tice Road
P.O. Box 687
Franklin Lakes, NJ 07417
1-800-CAREER-1
201-848-0310 (NJ and outside U.S.)
FAX: 201-848-1727
Page 4
Copyright 1995 by Paul R. Timm
All rights reserved under the Pan-American and International Copyright Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, without written permission from the publisher, The Career Press.
Note: Information given in this book is correct to the best of the authors' knowledge, but its accuracy is not guaranteed. Investment discussions are not meant to be advice, but a starting point for educated decisions.
50 POWERFUL IDEAS YOU CAN USE TO KEEP YOUR CUSTOMERS, 2ND EDITION
Cover design by Digital Perspectives
Printed in the U.S.A. by Book-mart Press
To order this title, please call toll-free 1-800-CAREER-1 (NJ and Canada: 201-848-0310) to order using VISA or MasterCard, or for further information on books from Career Press.
Library of Congress Cataloging-in-Publication Data
Timm, Paul R.
50 powerful ideas you can use to keep your customers / by Paul R.
Timm.2nd ed.
P. Cm.
Includes index.
ISBN 1-56414-155-1
1. Vocational guidance. 2. Self-presentation. 3. Job security.
I. Title. II. Title: Fifty powerful ideas you can use to keep your customers.
HF5381.T5664 1995
658.8'12-dc20Picture 2Picture 3Picture 4Picture 594-44541
Picture 6Picture 7Picture 8Picture 9Picture 10CIP
Page 5
CONTENTS
Section I
Service: The Master Key to Career Success
9
Picture 11
Who Are Your Customers and What Can They Do For You?
10
Picture 12
Good News and Bad News
13
Picture 13
The Terrible Cost of the Lost Customer
15
Picture 14
How Lost Customers Can Mean Lost Jobs
19
Picture 15
The Front-Line Team Makes All the Difference
20
Picture 16
Calculating the Cost of Your Lost Customer
21
Picture 17
The Magic of E-Plus Thinking
22
Picture 18
The Service Revolution Is Now
30
Section II
Powerful Ideas Anyone Can Use
31
To Get Off to a Good Start
32
Picture 19
1. Greet Them Like Guests
32
Picture 20
2. Talk to Customers With Your Eyes
33
Picture 21
3. Smile
34
Picture 22
4. Break the Ice
Next page
1234567...27
Light

Font size:

↓
↑
Reset

Interval:

↓
↑

Bookmark:

Make

Similar books «50 powerful ideas you can use to keep your customers»

Look at similar books to 50 powerful ideas you can use to keep your customers. We have selected literature similar in name and meaning in the hope of providing readers with more options to find new, interesting, not yet read works.


Lisa Ford - Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
Lisa Ford
Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
Micah Solomon - Ignore Your Customers (and Theyll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Ignore Your Customers (and Theyll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Micah Solomon
Ignore Your Customers (and Theyll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Laura Stack - The Customer Bill of Rights: The Top Four Things Customers Want
The Customer Bill of Rights: The Top Four Things Customers Want
Laura Stack
The Customer Bill of Rights: The Top Four Things Customers Want
John A Larson - Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers
Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers
John A Larson
Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers
No cover
No cover
Jon Picoult
From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans
No cover
No cover
Rick DeLisi
Digital Customer Service: Transforming Customer Experience for an On-Screen World
No cover
No cover
Frank Eliason
Your service: how to attract new customers, increase sales, and grow your business using simple customer service techniques
No cover
No cover
Noah Fleming
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions
Pearson Bryan. - The Loyalty Leap for B2B: Turning Customer Information into Customer Intimac
The Loyalty Leap for B2B: Turning Customer Information into Customer Intimac
Pearson Bryan.
The Loyalty Leap for B2B: Turning Customer Information into Customer Intimac
No cover
No cover
Bill Price
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Paul R. Timm - 50 Powerful Ideas to Keep your Customers
50 Powerful Ideas to Keep your Customers
Paul R. Timm
50 Powerful Ideas to Keep your Customers
Rosemary Coates - 42 Rules for Superior Field Service. The Keys to Profitable Field Service and Customer Loyalty
42 Rules for Superior Field Service. The Keys to Profitable Field Service and Customer Loyalty
Rosemary Coates
42 Rules for Superior Field Service. The Keys to Profitable Field Service and Customer Loyalty
Reviews about «50 powerful ideas you can use to keep your customers»

Discussion, reviews of the book 50 powerful ideas you can use to keep your customers and just readers' own opinions. Leave your comments, write what you think about the work, its meaning or the main characters. Specify what exactly you liked and what you didn't like, and why you think so.