Richard Lee - Work That Counts: Breaking Down the Barriers to Extraordinary Results

The concepts and message in Work That Counts are spot on! Richard nails what is required to drive healthy change and performance in organizations of all sizes. This book is a great resource for top leaders and their teams.

John Donahoe, CEO, Nike; former CEO, eBay, Bain & Company, and ServiceNow

Take out your highlighter. Dog-ear this book. Open your planner. Turn ahas into commitments. You are now sitting at the feet of someone who can help you change your relationships, teams, and organizations for good. He has done so with mine.

Joseph Grenny, coauthor of Crucial Conversations, Crucial Accountability, and Influencer

When Richard Lee brought Crucial Conversations into Google, it revolutionized my understanding of common workplace interactions, and became required reading for all members of my team several years ago. Work That Counts has the same potential to transform how individuals and leaders work. In Richards inimitable way, Work That Counts walks the reader through the theory and practice of helping people work together efficiently and effectively. Everyone working in a team environment (that is, all of us!) can now take concrete steps to make both themselves and those around them more productive and more effective.

Benjamin Treynor Sloss, engineering vice president, Google

If you want to get the right things done in teams in any organization, then there is no better guide than Richard Lees book, Work That Counts. It will help you turn your obstacles into the assets you need to make things happen.

Greg McKeown, author of Essentialism

Richard Lee offers a guide worth more than money. It will save you time, frustration, and dramatically increase your likelihood of success. Whether its a large global company, or an aspiring start-up, you will benefit from his well-earned wisdom.

Ken Coleman, former executive vice president, SGI; member of multiple boards (AAA, MIPS, City National Bank); executive coach to Silicon Valleys most innovative CEOs

Work That Counts unlocks the potential of anyone to have more impact in their personal life, team, or organization. Lee offers profoundly powerful insights that enable you to understand what is holding you back and how to change it. Reading it was a joy and an inspiration.

Todd Pierce, former CIO, Genentech/Roche; former executive vice president of operations and mobility, Salesforce

As the leading health care provider in the country, we strive to innovate and find better ways to lead, manage, and deliver services to save lives. Work That Counts offers a simple yet powerful framework that can be used at all levels to encourage collaboration across an enterprise, which ultimately leads to the most important thingbetter patient care.

Melanie Gao, director of executive development, HCA Healthcares Leadership Institute

Work That Counts is an excellent guidebook for all human relationships. Richard Lee has created an elegantly simple three-part model as a framework to optimize efficiency in any organization. He then uses the model as a road map to provide step-by-measurable-step processes illustrated with vivid use cases. As a crowning touch, he applies the same model to personal life. A must for every business bookshelf.

Jerry Weissman, author of Presenting to Win, The Power Presenter, and In the Line of Fire

Philanthropic organizations can grow very rapidly and have sizable and complex multi-location operations. As such they have the same team building and cross department challenges as for-profit companies. Richards model outlined in Work That Counts is just as relevant, and maybe even more so for nonprofits, where the key to success is building a well-run mission driven organization, not one driven by profits.

Mark Perry, general partner, NEA; former executive vice president/CFO/vice chairman, SGI

Thank you for your time and passion! Work That Counts is very insightful to the challenges that each of us face daily and the tips are invaluable.

Robert Jones, director of sales compensation and performance management, Facebook

The principles of Work That Counts have made a significant impact on our company and culture. We had a solid foundation of alignment, collaboration, and empowerment, but Work That Counts put sustainable clarity and structure into our everyday behavior. Everyone can benefit from these concepts.

Mark Mordell, chairman and CEO, Avidbank

Work That Counts is very interactive and practical. The framework is one I am able to use daily in my work.

Christine Landon, senior director of talent and growth, eBay

The Work That Counts workshop was outstanding. I love the simplicity of the model and tips like the conversation starters.

Wendy Roberts, technology education director, PayPal

Im truly impressed with how Work That Counts has targeted the key skills needed by both managers and individual contributors in todays business world. It approaches cross-functional collaboration in a pragmatic, actionable way.

Judy Heyboer, former senior vice president of HR, Genentech/Roche, and executive coach

Work That Counts can help anyone who has ever been frustrated by an unproductive team experience. A straightforward, easy-to-remember model accompanied by pragmatic, actionable strategies that can be used by both team leaders and team members, for work within a team or across multiple teams.

Linda Lubin Thompson, former vice president of HR operations, Synopsys; leadership consultant and executive coach, L2T Leadership Development

I think Work That Counts is starting to gain traction within the Bay Area. This reminds me of how Situational Leadership II and Crucial Conversations first started, and I think it could become just as big. I have had an opportunity to participate and am gearing up to train itit was a great experience.

Shelina Pabani, former director of global retail training, Apple

Richard Lees clear and pragmatic coaching made a huge impact on our executive team by strengthening our ability to get the right things done quickly.

Jeff Maggioncalda, then CEO of Financial Engines, now CEO of Coursera

Richard Lee was incredibly engaging and masterful.

Patrick Keating, chief learning officer, Stanford University; former director of global leadership, Cisco Systems

Throughout my career, there have been two examples of significant impact that stand out. Both involved Richard Lee. He led a merger that had the best integration strategy Ive ever seen. He also led a profoundly powerful and innovative leadership development program that helped shape and build the culture of SGI.

Ken Coleman, former executive vice president, SGI; member of multiple boards (AAA, MIPS, City National Bank); executive coach to Silicon Valleys most innovative CEOs

Richard Lees off-sites with my executive team and extended management team have been remarkably successful. His insights on leadership and organizational effectiveness are acutely relevant and useful. He has a unique ability to coalesce a team quickly, surfacing the best ideas with a foundation of support and ownership.

Carl Redfield, then senior vice president of manufacturing, Cisco Systems

Richard Lee is one of the best team facilitators with whom I have worked. Under varying challenges of dysfunctional teams, he was able to help me reach my team transformation objectives in record time.