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Cesario Ramos - Creating Agile Organizations: A Systemic Approach

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Coaching Agile Organizations helps Scrum Masters leverage Scrum to become effective change agents, and move from coaching a single team to coaching the entire organization. Drawing on extensive experience scaling Scrum at multiple companies worldwide, Cesario Ramos and Ilia Pavlichenko address the unique challenges Scrum Masters encounter when adopting Scrum at the organizational level, and working on organizational design for large products that engage multiple teams across departments. After reviewing the principles, history, and essential roles of the Professional Scrum Master, Cesario and Pavlichenko present concrete tools for facilitating, coaching, and teaching Scrum in the enterprise, from facilitating successful meetings to asking more powerful questions. Youll find Product Definition Guides to help plan your product and project; Feature Heat Maps for defining your team and organizational structures; and much more. Everythings product- and technology-independent, so you can use these tools and techniques in any large environment -- solving or avoiding the specific problems that arise when organizations scale Scrum.

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About This eBook

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Creating Agile Organizations

Creating Agile Organizations

A Systemic Approach

Cesrio Oliveira Ramos
Ilia Pavlichenko

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Boston Columbus New York San Francisco Amsterdam Cape Town
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Cover image: Sukpaiboonwat/Shutterstock

: Adapted from This is Lean: Resolving the Efficiency Paradox by Niklas Modig and Par Ahlstrom (2012).

: Adapted from A Scrum Book by Jeff Sutherland and James O. Coplien (2019).

: Adapted from Thomas-Kilmann Conflict Mode Instrument by Kenneth Thomas and R. Kilmann (2002).

Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed with initial capital letters or in all capitals.

The authors and publisher have taken care in the preparation of this book, but make no expressed or implied warranty of any kind and assume no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information or programs contained herein.

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Library of Congress Control Number: 2022938926

Copyright 2023 Pearson Education, Inc.

All rights reserved. This publication is protected by copyright, and permission must be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permissions, request forms and the appropriate contacts within the Pearson Education Global Rights & Permissions Department, please visit www.pearson.com/permissions.

ISBN-13: 978-0-13-585319-1
ISBN-10: 0-13-585319-2

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To Jacqueline, whose patience and love continue to amaze me.
Cesrio Ramos

To my precious Olga and beloved children, Gordei and Evaliya, whose
support I felt so much throughout the writing.
Ilia Pavlichenko

Foreword

Perhaps the greatest misunderstanding about Agileespecially at scaleis that its just a new process or way of working or mindset or culture. Senior management then incorrectly thinks, Since this is just a change of practices and processes and mindset, our role is to support it with education for the hands-on people. And... these new practices and culture can be introduced into the existing organization.

From this ignorance flows a world of dysfunction, disruption, and degradation, leading to the widespread failure of Agile to provide high-impact and lasting benefits.

Cesrio and Ilia are among a small group of coaches who really understand both this mistake and its remedy, focusing on a key element of successful change to being adaptive at scale.

Organizational Design

Cesrio and Ilia also understand that organizational design (OD) is not something that senior managers should support. Rather, that OD is something senior managers need to themselves own, master, create, and leadrather than something delegated to middle management or consultants. In that sense, this book is a practical primer on OD for senior management.

Also, near the top of the list in Agile misunderstandings is the incorrect belief that Agile equals deliver fast. Sure, early, and frequent delivery is important for learning, reducing risks, and making an impact (or not). But especially at scale, consider this scenario: There are two fast-delivery feature teams, each specialized in a different domain: one in bond trading and the other in equities trading. Suppose they both deliver fast, and its discovered that theres little money (this quarter) in bond trading, but lots in equity trading. Butand this is the key pointas long as there exists a formal team called the Bond Trading feature team, and probably a Bond Trading software development manager, then even though they have learned bonds currently suck, the team is likely to keep doing the same kind of work, because the

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