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Anshu Saxena Arora - Managing Social Robotics and Socio-cultural Business Norms: Parallel Worlds of Emerging AI and Human Virtues

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Anshu Saxena Arora Managing Social Robotics and Socio-cultural Business Norms: Parallel Worlds of Emerging AI and Human Virtues

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This book explores the co-existence of humans and AI in business contexts. Though AI and social robots have become ubiquitous, there are still many challenges facing technological expansion, including a true understanding of abstract concepts, transfer of knowledge to novel application problems, transparency and security guarantees, and distinguishing between random and logically meaningful relationships. While machines are valuable tools, only humans are capable of recognizing values which are the key to ethics and socio-cultural norms. Further, human virtues such as emotional intelligence, wisdom, and courage are required for decision making in many (private and professional) situations where machines would lead to sub-optimal and/or ethically questionable business outcomes.

This book discusses how digital technology has emerged as a critical support system for organizations during the COVID-19 pandemic and how it can be used to complement human qualities that machines lack. It is divided into three sections that examine the complex world of AI and social robotics, digital technology and social media roles in business, and human actions that are embedded within socio-cultural business norms, such as international negotiations, that are not yet replaceable by AI.

For researchers interested in understanding these parallel worlds, this book assesses how can continue to not only coexist but mutually benefit the business ecosystem.

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Book cover of Managing Social Robotics and Socio-cultural Business Norms - photo 1
Book cover of Managing Social Robotics and Socio-cultural Business Norms
International Marketing and Management Research
Series Editor
Anshu Saxena Arora
School of Business and Public Administration, University of the District of Columbia, Washington, DC, USA

International Marketing and Management Research (IMMR) Series provides a forum for academics and professionals to share the latest developments and advances in knowledge and practice of global business and international management. The series is a uniquely positioned contribution of interrelated research papers across all business disciplines including: marketing, international business, strategy, digital strategy, organizational behavior and cross-cultural management, international marketing, international finance, global value chains, global supply chain management, sustainable innovations, e-business and e-commerce, social media, new product design and innovation, and business economics. Six volumes have been published under the IMMR series. Each research paper published in this series goes through a double-blind peer review process. Through the series, we examine the impact of cross-cultural issues, characteristics, and challenges with regard to global and sustainable business innovations; institutional and regulatory factors on international marketing and management issues; and the effects of institutional changes on global businesses with regard to both traditional and digital worlds. IMMR series fosters the exchange of ideas on a range of important international subjects, provides stimulus for research, and strengthens the development of international perspectives. The international perspective is further enhanced by the geographical spread of the contributors.

Editors
Anshu Saxena Arora , Sabine Jentjens , Amit Arora , John R. McIntyre and Mohamad Sepehri
Managing Social Robotics and Socio-cultural Business Norms
Parallel Worlds of Emerging AI and Human Virtues
The Palgrave Macmillan logo Editors Anshu Saxena Arora University of the - photo 2

The Palgrave Macmillan logo.

Editors
Anshu Saxena Arora
University of the District of Columbia, Washington, DC, USA
Sabine Jentjens
ISC Paris Business School, Paris, France
Amit Arora
University of the District of Columbia, Washington, DC, USA
John R. McIntyre
Scheller College of Business, Georgia Institute of Technology, Atlanta, GA, USA
Mohamad Sepehri
University of the District of Columbia, Washington, DC, USA
ISSN 2662-8546 e-ISSN 2662-8554
International Marketing and Management Research
ISBN 978-3-031-04866-1 e-ISBN 978-3-031-04867-8
https://doi.org/10.1007/978-3-031-04867-8
The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2022
This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed.
The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.
The publisher, the authors, and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Cover credit: Melisa Hasan

This Palgrave Macmillan imprint is published by the registered company Springer Nature Switzerland AG

The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland

Acknowledgments

Research involving Social Robotics, Artificial Intelligence, and Digital Technology (Sections I and II) is funded by the National Science Foundation Grants #1912070 and #2100934.

Editorial Review Board
  • John R. McIntyre, CIBER Director, Georgia Institute of Technology, Atlanta, GA, USA.

  • Christophe Crabot, Head of International Affairs, Nottingham Business School, Nottingham Trent University, Nottingham, UK.

  • Sabine Jentjens, Head of Management Department, ISC Paris Business School, Paris, France.

  • Amit Arora, University of the District of Columbia, Washington, DC, USA.

  • Mahesh S. Raisinghani, Associate Professor of CIS, TWU School of Management, Denton, TX, USA.

  • Jennifer Edmonds, Dean, School of Business & Digital Media, Georgian Court University, Lakewood, NJ, USA.

  • Abel Adekola, Dean, Jay S. Sidhu School of Business & Leadership, Wilkes University, Wilkes-Barre, PA, USA.

  • Petra Molthan-Hill, Team Leader NTU Green Academy Project Food for thought, NBS Sustainability Coordinator, Principal Lecturer in Business Sustainability Nottingham Business School, Nottingham Trent University, Nottingham, UK.

  • Reginald Leseane, Provost, Savannah State University, Savannah, GA, USA.

  • D. P. Kothari, Former Director General, J B Group of Institutions, Hyderabad and Former Director, Indian Institute of Technology, Delhi, India.

  • Gerard Burke, ChairManagement Department, Georgia Southern University, Statesboro, GA, USA.

  • Lisa Yount, Savannah State University, Savannah, GA, USA.

  • Ashwin Malshe, ESSEC Business School, ParisSingapore.

  • Jun Wu, Savannah State University, Savannah, GA, USA.

  • K. Sivakumar, Lehigh University, Bethlehem, PA, USA.

  • Satinder Bhatia, Chairperson, Indian Institute of Foreign Trade, New Delhi, India.

  • Ani Agnihotri, USA India Business Summit, Atlanta, GA, USA.

  • Ben Butler, Business Development Executive, SBS Worldwide, Inc., Atlanta, GA, USA.

  • S. K. Jain, Shri Mata Vaishno Devi University, Jammu and Kashmir, India.

  • Sharon Hudson, Advertising Educational Foundation, New York City, NY, USA.

Contents
John R. McIntyre , Anshu Saxena Arora and Amit Arora
Part I Social Robotics
Loucace Dorcas Ampe-Nda , Barbara Ann Payne , Anshu Saxena Arora and Amit Arora
Grace Yepez , Anshu Saxena Arora and Amit Arora
Ndifreke Akpan and Anshu Saxena Arora
Andrew Sammonds , Anshu Saxena Arora and Amit Arora
Part II Digital Technology
Emily Osbourne and Anshu Saxena Arora
Prim Patanachaisiri , Anshu Saxena Arora and Amit Arora
Jaehwan Kim , Curley Ohio , Prim Patanachaisiri , Renata Buzolin , Carla Jamille Arapiraca and Anshu Saxena Arora
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