Jerry Alexander - Love at First Sight - How to Make Your Prospects Fall in Love with You and Your Business Instantly - And Much More - 101 World Class Expert Facts, Hints, Tips and Advice on Customer Service

Love at First Sight-How to Make Your Prospects Fall in Love

With You and Your Business Instantly

And Much More...

101 World Class Expert Facts, Hints, Tips and Advice On

Customer service

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All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

Notice of Liability

The information in this book is distributed on an "As Is" basis without warranty. While every precaution has been taken in the preparation of the book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

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Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.

Love at First Sight -How to Make Your Prospects

Fall in Love With You and Your Business Instantly

And Much More...

101 World Class Expert Facts, Hints, Tips and Ad

vice on Customer Service

Information is power - you know that. However, how do you research the best Customer Service strategies, without spending too much of your time (and money) on it? The average person earns $ 1100 per week, which equates to $ 27 per hour. Trying to do the research yourself would take you at least 5 hours to come up with the best information, AND you'll have to do this on a regular

basis to come up with the most up to date and current information.

There has to be a different way to find the info you want! Well, yes there is... we did all the research for you, combed through all the information and got down to the hard core of the most up to date and best Facts, Hints, Tips and Advice here, in this book.

The of the most current, most actual and beneficial Facts, Hints, Tips and Advice you can find from experts in the field on Customer Service.

Table of Contents

Customer Satisfaction Doesn't Matter ...............................................11

Customer Relationship Management Made Easy ...........................15

Why Good Customer Service is Important For Cleaning

Equipment Sales ...................................................................................16

Client RetentionAs Important, If Not More Important, Than

New Sales!..............................................................................................18

How to Be a Customer-Focused Organization.................................22

It's About Ethical Customer Service NOT 'Sales' .............................24

Staying in Touch Through Relationship Marketing ........................26

Key to Having Success With Customer Relationship Management!

.................................................................................................................28

Customer Retention-The Key to Business Success ........................29

5 Reasons Why Businesses Fail to Follow-Up With Customers ....30

How to Demonstrate Your Client Appreciation ..............................32

Dreadful Customer Service .................................................................34

Cement Customer Relationships and Increase Sales.......................38

Developing Devoted Customers ........................................................40

Why Do We Care About Customer Information? ...........................42

The Right Way to Measure Your Customer Experience .................44

Customer Service-5 Back-To-The-Basics Tips ................................49

Who is the Most Important Person in Your Business?....................52

Five Ways to Satisfy an Upset Customer ......................................... 53

A Fair Days Pay For a Fair Days Work............................................. 54

Wake the Dead ..................................................................................... 56

Time to Rethink Customer Loyalty ................................................... 58

Keep the Change .................................................................................. 60

Christian Bale & Customer Service ................................................... 63

Love at First Sight-How to Make Your Prospects Fall in Love

With You and Your Business Instantly............................................. 64

Automated Calling to Increase Customer Retention...................... 68

Don't Gouge Your Customers............................................................ 69

Business Market Research Shows That Customer Service is

Integral to Success................................................................................ 72

The Three Faces of Customer Service ............................................... 73

Buying Online is an Accomplishment .............................................. 76

Customer Retention-Stop Wasting Money to Find New

Customers ............................................................................................. 77

Give You a Hard Time ........................................................................ 80

Ten Ways to Offer Better Customer Service .................................... 81

Telephone Etiquette Tips For Professionals..................................... 83

How to Get Customers Coming Back Every Week When Opening

a Dollar Store ........................................................................................ 85

Great Shopping Experience Ideas Revealed For Those Opening a

Dollar Store ........................................................................................... 87

I Won't Tell My Lawyer But I Will Tell You .................................... 89

Loyal Clients-Know How to Hold Them ........................................91

Customer Needs Are Heard With Six Sigma ...................................93

Understanding Emotional Triggers Means Customer Satisfaction and Greater Sales ..................................................................................94

Customer Service Trainer Offers Five Ways to Improve Service ..96

Customer Service Trainer Offers Ideas to Beat the Recession .......98

How to Interpret and Discuss Motel Scorecard Results ...............100

The Illusion of Being Busy-Improving Customer Satisfaction ..102

10 Tips For a Successful Customer Satisfaction Survey ................105

Handling Telephone Complaints .....................................................107

Building Relationships With Your Customers ...............................109

How Computer Shops Differentiate With Superior Customer

Service ..................................................................................................110

Customer Relationship Strategy For Difficult Clients...................111

Dispelling the Myths of Customer Loyalty-Much of What We're

Told is Not Fact, But Fiction..............................................................113

Getting to the Core of the Difference Your Business Makes - How to Have Customers Identify It .......................................................... 116