Heidi K. Gardner - Smarter Collaboration: A New Approach to Breaking Down Barriers and Transforming Work
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We need a new approach for solving tough problems in a complex worldwe need to collaborate smarter.
Market volatility. Sustainability demands. Hybrid working. Opportunities and hazards of fast-changing technology and regulations. Companies and nonprofits face more daunting challenges than ever. How can we collaborate in our organizationsand with outside partnersto solve problems, innovate, and succeed?
Smarter Collaboration offers groundbreaking solutions. This indispensable new book lays out a pragmatic action plan blending rich stories, new empirical research, and loads of practical advice to help companies thrive by collaborating more effectively. As Harvard professor Heidi K. Gardner and senior executive Ivan A. Matviak show, firms that collaborate smarter consistently generate higher revenues and profits, boost innovation, strengthen client relationships, and attract and retain better talent. In this successor to Gardners bestselling first book, Smart Collaboration, the authors expand their mandate, illustrating the fundamental dynamics of collaborating well across industries like financial services, health care, biotech/pharma, consumer products, automotive, and technology.
Based on their research with thousands of executives from around the world, they share deep insights on how to implement smarter collaboration and avoid the potential pitfalls. They also help leaders troubleshoot thorny challenges like misaligned incentives, collaboration overload, and unintended consequences on diversity and inclusion. Complete with how-tos and cases, the book concludes with inspiring examples of groups harnessing smarter collaboration to tackle societys biggest challenges such as saving the oceans, eradicating diseases, and tackling global warming.
Smarter Collaboration is the essential guide for forward-thinking leaders to transform their organizations, reshape the way they work, and increase impact and success.
Heidi K. Gardner: author's other books
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In the coming years, one of the most significant private-sector divides will be between companies that embrace collaboration, bridge-building, and collective action to help them thrive and those that remain limited by siloed thinking and poor partnership skills. Gardner and Matviak will help your business ensure it is on the right side of that line.
PAUL POLMAN, former CEO, Unilever; business leader; campaigner; coauthor, Net Positive
The authors deep grasp of the business world combines with expertise in the psychology underpinning our human foibles. The result is actionable advice for implementing smarter collaboration to capture its financial and human benefits.
AMY C. EDMONDSON, professor, Harvard Business School; author, The Fearless Organization
Gardner and Matviak provide leaders with a clear guide to making smarter collaboration happen. Its full of tips on todays most pressing topics, including hybrid working, inclusion, diversity and equity, and the role of technology and analytics. This is a must-read for any business leader.
NHLAMU DLOMU, Global Head of People, KPMG International
An organizations culture determines its destiny. Smarter Collaboration does an excellent job of showing you how to get a great one.
RAY DALIO, founder, Bridgewater Associates; author, Principles
Everyone talks about collaboration, but relatively few people actually know how to do it effectively. Gardner and Matviak have written the go-to guide for doing collaboration right. Their use cases for smarter collaboration will resonate deeply with any business leader whos seeking to rev up innovation, profitability, and employee engagement.
GUNJAN KEDIA, Vice Chairman, U.S. Bank
With the scale and complexity of challenges facing business and society today, knowing how to collaboratehow to really collaborateis one of the most important skills of our time. Through pragmatic insight and engaging examples, Gardner and Matviak illuminate a path for leaders that begins with truly valuing the wisdom people bring, and results in innovations beyond what any one group could create alone.
SANDY SPEICHER, former CEO, IDEO
Smarter Collaboration gives a practical blueprint for how leaders can systematically embed collaboration within and across organizational boundaries to achieve more meaningful, purpose-driven outcomes.
RANJAY GULATI, professor, Harvard Business School; author, Deep Purpose
Research-backed, full of case studies and practical advice, this book lays out a realistic road map for leaders who want to implement smarter collaboration and reap the benefits. Smarter Collaboration is highly readable and thought provoking.
NEIL DHAR, Vice Chair and Chief Clients Officer, PwC United States
SMARTER
COLLABORATION
A New Approach to Breaking Down Barriers and Transforming Work
HEIDI K. GARDNER
IVAN A. MATVIAK
Harvard Business Review Press
Boston, Massachusetts
HBR Press Quantity Sales Discounts
Harvard Business Review Press titles are available at significant quantity discounts when purchased in bulk for client gifts, sales promotions, and premiums. Special editions, including books with corporate logos, customized covers, and letters from the company or CEO printed in the front matter, as well as excerpts of existing books, can also be created in large quantities for special needs.
For details and discount information for both print and ebook formats, contact .
Copyright 2022 Heidi K. Gardner and Ivan A. Matviak
All rights reserved
No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to , or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163.
The web addresses referenced in this book were live and correct at the time of the books publication but may be subject to change.
Library of Congress Cataloging-in-Publication Data
Names: Gardner, Heidi K., author. | Matviak, Ivan A., author.
Title: Smarter collaboration : a new approach to breaking down barriers and transforming work / Heidi K Gardner, Ivan A Matviak.
Description: Boston, Massachusetts : Harvard Business Review Press, [2022] | Includes index.
Identifiers: LCCN 2022016717 (print) | LCCN 2022016718 (ebook) | ISBN 9781647822743 (hardcover) | ISBN 9781647822750 (epub)
Subjects: LCSH: Cooperation. | Professional corporations. | Success in business. | Cooperativeness.
Classification: LCC HD2963 .G37 2022 (print) | LCC HD2963 (ebook) | DDC 334dc23/eng/20220708
LC record available at https://lccn.loc.gov/2022016717
LC ebook record available at https://lccn.loc.gov/2022016718
ISBN: 978-1-64782-274-3
eISBN: 978-1-64782-275-0
The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Publications and Documents in Libraries and Archives Z39.48-1992.
To our daughters Anya and Zoe, and their whole generation of upcoming smart collaborators.
You are our hope and our future. Remember,
If you want to go fast, go alone;
if you want to go far, go together.
The Origins of Smarter Collaboration
This book is an example of smarter collaboration in action. A half decade ago, Harvard Business Review Press published my first book, Smart Collaboration. As my thinking evolved and my work with organizations expanded, I came to see both the tremendous untapped opportunities related to smart collaboration and the limits of my own experiences and knowledge base in pursuing those opportunities. So as I explain later, I took my own advice and joined forces with a smart collaboratorIvan Matviak. Youll hear from him in a moment.
Smart Collaboration drew on my somewhat eclectic experiences over the previous two decades or so, in both the academic and professional worlds. I had earned graduate degrees in organizational behavior from the London School of Economics and London Business School, and I had spent five years working as a consultant for McKinsey & Company. The resultas I can now see in retrospectwas a perspective that was both data driven and strategy oriented.
I subsequently broadened that perspective through a decade of teaching and research at Harvards business and law schools, both institutions with a keen interest in the intersection of theory and practice. My research at that time focused on the economics and working practices of large, complex professional service firms (PSFs): law firms, accountancies, consulting and engineering firms, and so on. Several of those PSFs granted me extraordinary and unprecedented access to their financials, for which I will always be grateful. I learned a lot from them, and with them.
Smart Collaboration focused on a challenge confronting those leading PSFs. Their clients increasingly needed them to tackle the kinds of VUCA problemsvolatile, uncertain, complex, and ambiguousthat only multidisciplinary, cross-functional teams of experts could address effectively. But PSFs had historically organized themselves into narrowly defined and highly specialized practice areasan organizational structure that tended to make intrafirm collaboration messy, risky, and expensive.
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