Maester Books - ITIL 4 Foundation Exam Practice Questions & Dumps--Get certified today: 300+ Exam Questions for ITIL V4 Foundation updated 2020

ITIL 4 Foundation Exam Practice Questions & Dumps

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300+ Exam Questions for ITIL V4 Foundation Updated 2020 2 nd Edition

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QUESTION 1

Which of these statements about resources and capabilities is CORRECT?

1. Resources are types of service asset and capabilities are not
2. Resources and capabilities are both types of service asset
3. Capabilities are types of service asset and resources are not
4. Neither capabilities nor resources are types of service asset

Within service design, what is the key output handed over to service transition?

1. Measurement, methods and metrics
2. Service design package
3. Service portfolio design
4. Process definitions

What should a service always deliver to customers?

1. Applications
2. Infrastructure
3. Value
4. Resources

Which process is responsible for the availability, confidentiality and integrity of data?

1. Service catalogue management
2. Service asset and configuration management
3. Change management
4. Information security management

Availability management is directly responsible for the availability of which of the following?

1. IT services and components
2. IT services and business processes
3. Components and business processes
4. IT services, components and business processes

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

1. Configuration baseline
2. Project baseline
3. Change baseline
4. Asset baseline

Which of the following BEST describes the purpose of access management?

1. To provide a channel for users to request and receive standard services
2. Provides the rights for users to be able to use a service or group of services
3. To prevent problems and resulting Incidents from happening
4. To detect security events and make sense of them

Which of the following are reasons why ITIL is successful?

1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice

1. All of the above
2. 1 and 3 only
3. 1 and 2 only
4. 2 and 3 only

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

1. Service level management
2. Service portfolio management
3. Request fulfilment
4. Demand management

Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

1. Suppliers, manufacturers and vendors
2. Customers
3. Internal departments
4. The facilities management function

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

1. The service level management
2. The IT service continuity management
3. The service catalogue management
4. The supplier management

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

1. Data
2. Information
3. Knowledge
4. Governance

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

1. A service option
2. A service transition package (STP)
3. A service design package (SDP)
4. A service charter

Which of the following would commonly be found in a contract underpinning an IT service?

1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

1. 1 and 2 only
2. 1 and 3 only
3. 2 and 3 only
4. All of the above

Service transition contains detailed descriptions of which processes?

1. Change management, service asset and configuration management, release and deployment management
2. Change management, capacity management event management, service request management
3. Service level management, service portfolio management, service asset and configuration management
4. Service asset and configuration management, release and deployment management, request fulfillment

Which statement should NOT be part of the value proposition for Service Design?

1. Reduced total cost of ownership
2. Improved quality of service
3. Improved Service alignment with business goals
4. Better balance of technical skills to support live services

Which process would be used to compare the value that newer services have offered over those they have replaced?

1. Availability management
2. Capacity management
3. Service portfolio management
4. Service catalogue management

Consider the following list:

1. Change authority
2. Change manager
3. Change advisory board (CAB)

Which one of the following is the BEST description of the items above?

1. Job descriptions
2. Functions
3. Teams