Michael T. Nygard - Release It!: Design and Deploy Production-Ready Software

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1. Case Study: Trampled by
   Your Own Customers

Id like to say a big thank you to the many people who have read and shared the first edition of Release It! Im deeply happy that so many people have found it useful.

Over the years, quite a few people have nudged me about updating this book. Thank you to Dion Stewart, Dave Thomas, Aino Corry, Kyle Larsen, John Allspaw, Stuart Halloway, Joanna Halloway, Justin Gehtland, Rich Hickey, Carin Meier, John Willis, Randy Shoup, Adrian Cockroft, Gene Kim, Dan North, Stefan Tilkov, and everyone else who saw that a few things had changed since we were building monoliths in 2006.

Thank you to all my technical reviewers: Adrian Cockcroft, Rod Hilton, Michael Hunger, Colin Jones, Andy Keffalas, Chris Nixon, Antonio Gomes Rodrigues, Stefan Turalski, Joshua White, Matthew White, Stephen Wolff, and Peter Wood. Your efforts and feedback have helped make this book much better.

Thanks also to Nora Jones and Craig Andera for letting me include your stories in these pages. The war stories have always been one of my favorite parts of the book, and I know many readers feel the same way.

Finally, a huge thank you to Andy Hunt, Katharine Dvorak, Susannah Davidson Pfalzer, and the whole team at The Pragmatic Bookshelf. I appreciate your patience and perseverance.