Jeremy Cioara - CCNA Voice 640-461 Official Cert Guide. 2nd Edition

Jeremy Cioara, CCIE No. 11727
Mike Valentine, CCNA, CCNP, CCVP

800 East 96th Street
Indianapolis, IN 46240

CCNA Voice 640-461 Official Cert Guide

Jeremy Cioara, CCIE No. 11727; Mike Valentine, CCNA, CCNP, CCVP

Copyright 2012 Pearson Education, Inc.

Published by:
Cisco Press
800 East 96th Street
Indianapolis, IN 46240 USA

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review.

Printed in the United States of America

First Printing September 2011

Library of Congress Cataloging-in-Publication Data

Cioara, Jeremy.
CCNA voice official exam certification guide / Jeremy Cioara, Mike Valentine.
p. cm.
CCNA voice 640-461.
ISBN 978-1-58720-417-3 (hardcover w/cd) 1. Internet telephonyExaminationsStudy guides. I.
Valentine, Michael, 1966- II. Title.
TK5105.8865.C523 2012
004.695076dc23
2011024500

ISBN-10: 1-58720-417-7

ISBN-13: 978-1-58720-417-3

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Publisher: Paul Boger

Cisco Representative: Anthony Wolfenden

Executive Editor: Brett Bartow

Development Editor: Deadline Driven Publishing

Copy Editor: Sheri Cain

Editorial Assistant: Vanessa Evans

Composition: Mark Shirar

Proofreader: Water Crest Publishing

Associate Publisher: Dave Dusthimer

Cisco Press Program Manager: Jeff Brady

Managing Editor: Sandra Schroeder

Project Editor: Mandie Frank

Technical Editors: Brion Washington, John Swartz

Designer: Gary Adair

Indexer: Brad Herriman

Jeremy D. Cioara, CCIE No. 11727, works in many facets of the Cisco networking realm. As an author, he has written multiple books for Cisco Press and Exam Cram. As an instructor, he teaches at Interface Technical Training (www.interfacett.com) in Phoenix, Arizona. Likewise, Jeremy has recorded many E-Learning titles at CBTNuggets (www.cbtnuggets.com). Finally, Jeremy is the CIO of AdTEC Networks and works as a network consultant, focusing on Cisco network and VoIP implementations. Jeremy also casually blogs about Cisco topics at Tekcert (www.tekcert.com) in his free time. Thankfully, he is married to the Certified Best Wife in the World (CBWW), who helps him manage his time and priorities and prevents him from getting an enormous Cisco logo tattooed across his chest.

Michael Valentine has 15 years of experience in the IT field, specializing in network design and installation. Currently, he is a Cisco trainer with Skyline Advanced Technology Services and specializes in Cisco Unified Communications, CCNA, and CCNP classes. His accessible, humorous, and effective teaching style has demystified Cisco for hundreds of students since he began teaching in 2002. Mike holds a Bachelor of Arts degree from the University of British Columbia and currently holds CCNA, CCDA, CCNP, CCVP, and CCSI No. 31461 certifications. Mike has developed courseware and labs for Cisco and its training partners. Mike is the coauthor of CCNA Exam Cram (Exam 640-802), Third Edition (Que 2008), authored the CCNA Voice Quick Reference Guide, and has served as technical editor and contributor on several Cisco Press titles.

Brion S. Washington, CCNA, is a senior voice engineer consultant in Atlanta, GA. He has more than ten years of Cisco experience, with the last five years dedicated to VoIP; he has worked with all the Cisco VoIP products. Brion has done many large projects involving VoIP, from complete network design, implementation, and the last level of escalation. He is currently finishing up his CCVP.

John Swartz, CCIE No. 4426, is the founder of Boson Software and training, 3DSNMP, Purple Penguin and Inner Four. Currently focused on cloud technologies using the VBLOCK Infrastructure Platform by VCE.

He is also focused on mobile technology his company has published over 500 apps for the iPhone. John created the original Cisco Press CCNA Network simulator, the Boson Netsim, and numerous practice tests. He has been a Cisco instructor for 12 years, starting with basic courses and now teaching Unified Computing, Nexus switching and other data center technology. John lives in Florida with his wife and three kids.

From Jeremy D. Cioara:

This book is dedicated to you. Yes...the person reading this right now. No, Im not being cheesy, Im serious! The only real way people are truly successful and fulfilled in this career is to love what theyre doing. Because of that, I put much effort (within grammatical boundaries) into not just communicating technical mumbo jumbohey! Microsoft Word didnt correct that! Who knew mumbo jumbo was a real word?but making it fun and interesting to read. I hope this book sparks something in you that blooms into an interesting, fun, and fulfilling career.

(In case youre curious, dictionary.com defines mumbo jumbo as