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Luna Tania - Surprise: embrace the unpredictable, engineer the unexpected

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Luna Tania Surprise: embrace the unpredictable, engineer the unexpected
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Surprise: Embrace the Unpredictable and Engineer the Unexpected is a fascinating look at how we can handle and harness surprise in our work, relationships, and everyday lives. Pop Quiz! Do you prefer when: A) Things go according to plan? B) When the unexpected happens? Most of us pick control and predictability. Yet research reveals a counterintuitive truth: surprise is the key that unlocks growth, innovation, and connection. It is also the secret ingredient in our best memories. Through colorful narratives and compelling scientific findings, authors Tania Luna and Dr. LeeAnn Renninger shine a light on the worlds least understood and most intriguing emotion. They reveal how shifting our perception of surprise lets us thrive in the face of uncertainty. And they show us how surprise acts as a shortcut that turns a typical product into a meaningful experience, a good idea into a viral one, awkward small talk into engaging conversation, and daily life into an adventure. --

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A PERIGEE BOOK Published by the Penguin Group Penguin Group USA LLC 375 - photo 1
Surprise embrace the unpredictable engineer the unexpected - image 2

A PERIGEE BOOK

Published by the Penguin Group

Penguin Group (USA) LLC

375 Hudson Street, New York, New York 10014

Surprise embrace the unpredictable engineer the unexpected - image 3

USA Canada UK Ireland Australia New Zealand India South Africa China

penguin.com

A Penguin Random House Company

Copyright 2015 by Tania Luna and LeeAnn Renninger

Penguin supports copyright. Copyright fuels creativity, encourages diverse voices, promotes free speech, and creates a vibrant culture. Thank you for buying an authorized edition of this book and for complying with copyright laws by not reproducing, scanning, or distributing any part of it in any form without permission. You are supporting writers and allowing Penguin to continue to publish books for every reader.

PERIGEE is a registered trademark of Penguin Group (USA) LLC.

The P design is a trademark belonging to Penguin Group (USA) LLC.

Library of Congress Cataloging-in-Publication Data

Luna, Tania.

Surprise : embrace the unpredictable, engineer the unexpected / by Tania Luna and LeeAnn Renninger, PhD.

pages cm

ISBN 978-0-698-15709-5

1. Surprise. 2. Emotions. 3. Adaptability (Psychology) I. Renninger, LeeAnn. II. Title.

BF575.S8L86 2015

152.4dc23 2014043668

First edition: April 2015

Illustrations copyright by Jason B. Forest

Photo copyright by Steven Goldin

Photos copyright by Tania Luna

While the author has made every effort to provide accurate telephone numbers, Internet addresses, and other contact information at the time of publication, neither the publisher nor the author assumes any responsibility for errors, or for changes that occur after publication. Further, the publisher does not have any control over and does not assume any responsibility for author or third-party websites or their content.

Most Perigee books are available at special quantity discounts for bulk purchases for sales promotions, premiums, fund-raising, or educational use. Special books, or book excerpts, can also be created to fit specific needs. For details, write: Special.Markets@us.penguingroup.com.

Version_1

To our husbands,
Brian and Dirk,
who are always surprising us.

CONTENTS

PART IV: EVERYDAY SURPRISE

INTRODUCTION

Our Story

Hello, dear reader. Weve only just met, but there are a few predictions we can already make about you. Your life is wrapped in uncertainties and complexities (even the things that seem simple rarely ever are). You find these spots of mystery and confusion frustrating. But they also intrigue you. Sometimes they even inspire you. You wish for fewer surprises in your life, and sometimeswhen your calendar is packed with meetings that you cant seem to remember even as theyre happeningyou wish for more surprise. More wonder, more vibrancy, more adventure. We know how you feel because weve been there. Our personal stories of surprise have shaped our lives and led us to write this very book.

THE DARK DOOR: TANIAS STORY

I place two fingers on my neck. It feels like a tiny creature is pounding against my carotid artery with its fists. Thud. Thud. Thud. By now, its a familiar sensation, but it still makes me giggle so uncontrollably that I have to hold my breath. Im all grown up. Yet I feel as much delight in this moment as I did curled up in the bottom of some friends closet during a game of hide and seek. The phone booth Im standing in is snug and caked in gum. It smells like beer. But its a good hiding spot. Ill be able to see them through the gap in the metal, but they wont be able to tell Im watching. Besides, its a bustling city street near Grand Central, so I am practically invisible. Someone walks past me. I grab the phone and press it to my ear. Its sticky. I regret it immediately. The pounding in my neck grows more insistent. I have to press my hand over my mouth to keep from bursting into laughter. The stranger keeps walking. False alarm. I exhale and permit a stray giggle to escape. I love my job.

Sometimes its a little awkward explaining what I do for a living. I find it especially challenging at parties of the loud-music and small-talk variety.

So what do you do?

I specialize in surprise.

What did you say?

I surprise people!

You what?

Surprise!!!

At this point, they either develop a sudden urge to go check on something or everything screeches to a halt and, to my deep discomfort, I become the center of attention. A blockade of eager faces piles up around me, expecting to be amused and delighted by my career choice. They say things like, You must have so much fun! And, What was the best surprise you ever did? I dont want to let them down, so I handpick the bits and pieces that make for good storytelling and reality television. But all the while, what I really want to do is turn down the music, invite them to pull up a cushy chair, and tell the story of the biggest surprise of all. It isnt silly or sensational. It doesnt make for good small talk. But it is the reason that I am writing this book: Embracing surprise changed my life.

I check the time and peer through the gap in the phone booth again. Waiting is the hardest part, but I savor the anticipation. Any minute now, the corner Im watching will fill with anxious and excited facesclients who have asked us to take them on a surprise. Youd think Id be the calm one since I know the plan, but even after six years of plotting surprises, calm is not a word that surfaces often in my vocabulary. I have a plan, yes, but things can change in an instant. I have to be ready to meet the swerving, swirling unpredictability of life head-on. I realize that Im looking forward to something unexpected happening, and it makes me grin.

I havent always been this way. If you rewound to my childhood youd see a little girl who hated surprise so much that she forbade her family from getting her unexpected gifts for her birthday. (All presents had to be approved at least one week in advance.) As time went on, her surprise aversion only grew stronger and more sophisticated. By the time she was in high school, her computer brimmed with spreadsheets that outlined her life plans (in one-month, six-month, one-year, five-year, and ten-year increments). She even tracked the emotions she experienced and planned to experience in her relationships. The woman crouching in this sticky, boozy phone booth still feels a thud thud thud in her neck when giving up control, but she accepts it now. Most days, she even relishes it.

At last, they reach the corner. I recognize them just by their facial expressions. Some are giggling and poking each other like kids. Some clutch one anothers arms. Others look borderline angry. Ive come to know all these reactions to surprise as intimately as the excited pounding in my own chest. I grab my cell phone, type cross the street, and push the send button. The text message flies across the street and all their phones buzz at once. As soon as theyve followed my instructions, I type: Good. Now get on the next train that arrives. Youll know when to get off. I know theyve gotten the message because they turn in circles, trying to figure out how I can see them. My phone vibrates.

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