Neustaedter Carman Judge Tejinder K. - Studying and designing technology for domestic life: lessons from home

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Studying and Designing Technology for Domestic Life

Lessons from Home

Tejinder K. Judge

Carman Neustaedter

Table of Contents

Copyright

Acquiring Editor: Meg Dunkerley

Editorial Project Manager: Lindsay Lawrence

Project Manager: Priya Kumaraguruparan

Cover designer: Serena Hillman

Cover Photo Credit: Image Source/Getty Images

Morgan Kaufmann is an imprint of Elsevier

225 Wyman Street, Waltham, MA, 02451, USA

Copyright 2015 Elsevier Inc. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher. Details on how to seek permission, further information about the Publishers permissions policies and our arrangements with organizations such as the Copyright Clearance Center and the Copyright Licensing Agency, can be found at our website: www.elsevier.com/permissions.

This book and the individual contributions contained in it are protected under copyright by the Publisher (other than as may be noted herein).

Notices

Knowledge and best practice in this field are constantly changing. As new research and experience broaden our understanding, changes in research methods, professional practices, or medical treatment may become necessary.

Practitioners and researchers must always rely on their own experience and knowledge in evaluating and using any information, methods, compounds, or experiments described herein. In using such information or methods they should be mindful of their own safety and the safety of others, including parties for whom they have a professional responsibility.

To the fullest extent of the law, neither the Publisher nor the authors, contributors, or editors, assume any liability for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products, instructions, or ideas contained in the material herein.

Library of Congress Cataloging-in-Publication Data

Tejinder K. Judge.

Studying and Designing Technology for Domestic Life: Lessons from Home / [Edited by] Tejinder K. Judge, Carman Neustaedter.

pages cm

Includes bibliographical references and index.

1. Environmental psychology--Data processing. 2. Domestic relations. 3. Assistive computer technology. I. Neustaedter, Carman. II. Title.

BF353.J83 2014

640.285--dc23

2014027623

British Library Cataloguing-in-Publication Data

A catalogue record for this book is available from the British Library.

ISBN: 978-0-12-800555-2

For information on all MK publications visit our website at www.mkp.com

Dedication

As a lesson from home, we have always been taught to be thankful for everything we have. We are extremely thankful for our families, their love, and support.

We dedicate this book to Charanjeet and Rajindar Judge and the Four Ks of the Neustaedter family. Thank you for being with us from start to finish.

Acknowledgments

No effort is successful without the support of many people.

We would like to acknowledge those who first discussed the idea of a book on methods to study domestic life. The very first thoughts of such a book occurred during a workshop we helped organize at the ACM CSCW Conference 2008. The theme was also brought forward by attendees at a Special Interest Group (SIG) session at the ACM CHI Conference 2009, a workshop at the ACM GROUP Conference 2010, and a workshop at the ACM CHI Conference 2013. As such, we are grateful to those who organized these workshops and sessions with us, including A.J. Brush, David McDonald, Lana Yarosh, Abigail Sellen, Steve Harrison, Erick Oduor, and Gina Venolia. We also acknowledge the help and support of those who attended these workshops. They laid the intellectual foundations for the book with their thought-provoking discussions during each workshop.

We humbly thank our amazing colleagues and collaborators who contributed to this book. Thank you for believing in us and this book. Thank you also for sharing your knowledge, expertise, and untold stories. This book would not be possible without you.

Thank you to Saul Greenberg, John Tang, Abigail Sellen, Steve Whittaker, and Tony Tang for feedback on our early ideas for this book. Your support was much appreciated in helping us get this project off the ground.

We also received help with editing certain chapters. For this, we are thankful to Steve Whittaker and John Tang.

A special thanks to Christian Bohland for being an invaluable design partner and for creating the concept for the book cover. We also thank Munish Dabas for his design expertise and help in getting the cover ready for print.

We would like to thank and acknowledge the many individuals who helped and supported us throughout this process. Pardha Pyla and Kathy Baxter, thanks for sharing the knowledge you gained from working on your respective books. Mike Brzozowski, Laura Granka, and Ed Chi, thank you for being valuable partners at Google and for encouraging this effort.

Thank you to members of the Connections Lab at Simon Fraser University for your feedback, support, and encouragement. Thank you, Serena Hillman, for your countless hours and design talents as we iterated through cover options. We are grateful for your timeliness and patience.

The studies in this book hinged on the many participants who opened up their homes and lives to the chapter authors. We thank these families for their participation, time and openness.

On a personal level, we are extremely grateful for the support of our family and friends. Thank you for being patient with us during the long work hours it took to put this book together. We could not have completed it without your encouragement and support.

Foreword

In the past, technology was deployed in rather limited contexts such as the workplace. Today technology pervades all areas of our lives. One of the most significant trends in human computer interaction (HCI) over the last few years has been the move to studying the design, deployment, and effects of technology use in complex contexts such as the home. A great strength of past HCI research was the development of reliable scientific methods for evaluating and redesigning technology in contexts that were relatively well understood. While there is some disagreement about the details, researchers and practitioners effectively deployed techniques such as task-based evaluation, heuristic evaluation, cognitive walkthroughs, and contextual design. However, these tried and trusted methods fare less well in domestic contexts. Designing and deploying technology in new contexts, such as the home, has given rise to many new and pressing questions, which this book tackles head on.

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