Taylor Scott - Lead with Hospitality: Be Human. Emotionally Connect. Serve Selflessly.

Praise for Lead with Hospitality

This is the secret sauce leaders need to elevate their game! During a time of uncertainty and unpredictability, Taylor Scott gives his readers actionable steps that executives can start today. This will be a game changer read, especially for leaders who are working remotely and want to find ways to better connect to their teams.

Laura Cazatt, senior manager of brand merchandising at the Walt Disney Company

Connecting with people on a human level opens up the pathway to leading them to become their best. Taylor Scott paints a perfect picture of the threads between gracious hospitality and transformational leadership. This book is as educational as it is entertaining, and as useful as it is inspiring.

Chip Conley, strategic advisor for hospitality and leadership at Airbnb and founder of Modern Elder Academy

The fundamentals of hospitality are not preserved only for the guests to experience. Instead, Taylor proves that authentically connecting with your employees, treating them with those same hospitable guiding principles, is what elevates leaders to greatness. By sharing his own personal experiences working with some of the hospitality greats, he lays out a plan that is not only actionable, but enjoyable. Now more than ever, our ability to create meaningful connections with our employees is paramount. If you lead people, you need this book!

Sarah Moore, vice president of brand marketing at MGM Resorts International

This book gets to the heart of what matters (or should) in organizations today. Taylor Scott has worked for some blue chip organizations and hes taken what he learned from experience and now teaches how these ideas will make your business better.

Mark Sanborn, president of Sanborn & Associates, Inc. and author of The Fred Factor and The Intention Imperative

Taylor walks the walk! His ability to create genuine connections with his peers and teams is almost magical. Ive worked alongside Taylor and experienced his passion and success in creating a culture of learning where people feel seen and heard.

Colleen Birch, senior vice president of revenue optimization at The Cosmopolitan of Las Vegas

Taylor Scotts stories illustrate the power of leading with hospitality and his action plans offer step by step guides to setting yourself apart as a transformational leader. You can read this book today and be better tomorrow.

Joni Teragawachi, director of global learning design at United Airlines

Moving into 2021 and understanding the changes in the world of hospitality, Lead with Hospitality is a book all leaders should read. Taylors stories illustrate the power of leading with hospitality and help provide a step by step guide to tap into the heart and minds of those one leads. The stories and experiences Taylor shares are authentic, very relatable, and easy to understand so they can be put into practical use for personal growth as well. Hospitality in 2021 and beyond will take touching peoples hearts and Lead with Hospitality captures this beautifully.

Lindell Skinner, senior manager of food and beverage at Disneyland Resort

Lead with Hospitality is the well timed leadership success manual for 2021 and beyond. It outlines a recipe to tap into the hearts and minds of people in a way that will bring out the best of those we lead. Leaders who follow this recipe will create experiences where both employees and customers will feel and see the difference. I look forward to sharing this book with both my team and podcast listeners.

Arthur Keith, managing director of The Statler Hotel at Cornell University and host of the What Do You Stand For? podcast

Through entertaining anecdotes, relevant statistics, personal experiences and inspiring quotes, Taylor Scott encapsulates the heart of the hospitality industry and presents it to the reader as a valuable tool for becoming an effective leader in any walk of life. From his first visit to Wally World as a child, to his rich career in hospitality, Taylor shares his valuable experiences with warmth and intellect, and even supplies his readers with action plans at the end of each chapter to implement his lessons in the workplace. Both emerging and experienced leaders will benefit from Leading with Hospitality by learning to Connect, Serve, Engage, and Inspire!

Doug Lord, regional vice president (west) of Great Wolf Lodge

Emerging leaders are cautioned to lead by example, be authentic, and seek advice from experienced leaders. All good insights, but when and where do you go to fulfill this quest? With a proven passion for hospitality, Taylor Scott, writes for those who want to expand their leadership horizons. His latest book is for the readers who are seeking advice, looking to expand, and who want to see the world in a more positive light. A virtual buffet of great examples, shared experiences, stories of success and failure, Taylor has given his followers a practical guide to growing their own leadership style.

Larry Ross, PhD, emeritus professor at Barnett School of Free Enterprise, Florida Southern College

Leading with hospitality is a much needed topic to explore in todays business landscape and an excellent foundation for any leader. Taylor does an amazing job at illustrating the topic and style through his gift of storytelling and relevant experience, while tying in real-world examples and exercises. I highly recommend this book to tenured and emerging leaders, looking to lead with purpose and hospitality.

Sonny Ritacca, president of Advanced Sales Consulting

Taylor captures the spirit of hospitality and purpose of leadership in this wonderful read. The same emotional intention used to craft truly great customer experiences can be used to deliver an equally great employee experience.

Shane Green, internationally recognized culture coach, author of Culture Hacker, and president and founder of SGEi and founder of LXbD

I had the pleasure of working alongside Taylor and can speak firsthand to his unique ability to connect and lead with heart. Lead with Hospitality will equip readers with principles to inspire their teams to bring true hospitality into action.

Rick Jordan, senior director of talent acquisition at Dicks Sporting Goods

Lead with
Hospitality

Lead with
Hospitality

Be Human.
Emotionally Connect.
Serve Selflessly.

Taylor Scott

Matt Holt Books
An Imprint of BenBella Books, Inc.
Dallas, TX

This book is designed to provide accurate and authoritative information about leadership and related professional development. Neither the author nor the publisher is engaged in rendering legal, accounting, or other professional services by publishing this book. If any such assistance is required, the services of a qualified financial professional should be sought. The author and publisher will not be responsible for any liability, loss, or risk incurred as a result of the use and application of any information contained in this book.

Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book and BenBella Books was aware of a trademark claim, the designations have been printed in initial capital letters.

Lead with Hospitality copyright 2021 by Taylor Scott

All rights reserved. No part of this book may be used or reproduced in any manner whatsoever without written permission of the publisher, except in the case of brief quotations embodied in critical articles or reviews.