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Otto Kroeger - Type Talk at Work (Revised): How the 16 Personality Types Determine Your Success on the Job

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Whats Your Type at Work?
Are you one of those organized people who always complete your projects before they are due? Or do you put off getting the job done until the very last possible moment? Is your boss someone who readily lets you know how you are doing? Or does she always leave you unsure of precisely where you stand? Do you find that a few people on your team are incredibly creative but can never seem to get to a meeting on time? Do others require a specific agenda at the meeting in order to focus on the job at hand?
Bestselling authors Otto Kroeger and Janet Thuesen make it easy to recognize your own type and those of your co-workers in Type Talk at Work, a revolutionary guide to understanding your workplace and thriving in it. fully revised and updated for its 10th anniversary, this popular classic now features a new chapter on leadership, showing you how to be more effective on the job. Get the most out of your employeesand employersusing the authors renowned expertise on typology. With Type Talk at Work, youll never look at the office the same way again!

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High praise for Type Talk at Work The authors make it easy to recognize your - photo 1
High praise for Type Talk at Work The authors make it easy to recognize your - photo 2
High praise for
Type Talk at Work

[The authors] make it easy to recognize your own type and those of your co-workers. Now you can learn to be more effective on the job and get the most out of your employees.

Petersburg Progress-Index (Va.)

Despite the complexity of the system, Type Talk at Work is clearly and entertainingly written, and its focus on understanding and accommodating individual differences will appeal to business readers to share the authors goal of turning these differences into powerful tools instead of divisive intrusions.

Booklist

Their application of MBTI to dry realities such as goal setting, time management, ethics and problem solving is fascinating.

The Dallas Morning News

With Type Talk at Work, Otto Kroeger and Janet Thuesen have sharpened my skills as a senior information technology manager and consultant by giving me new tools with which I can bring understanding and raise the productivity of my staff and the clients we work with in a way that is energizing, engaging and fun.

ABBY MACKNESS, PRINCIPAL,
BOOZALLEN & HAMILTON

Please turn the page for more extraordinary acclaim. Type Talk at Work takes the rich and sometimes complicated concepts of psychological type and turns them into easy-to-understand, practical applications for the workplace. Real-life stories are combined with the authors extensive knowledge of type to offer the reader a realistic and intriguing guide to solving problems that arise between people at work every day.

BETSY STYRON, PRESIDENT & CEO,
CENTER FOR APPLICATIONS OF
PSYCHOLOGICAL TYPE (CAPT)

Applying the chapter on Time Management alone has already made me money.

ROBERT ANDERSON, CEO,
MIDWEST HEALTH SYSTEMS

Otto Kroeger Associates work with our organization helped us see conflict in a more neutral light and Type Talk at Work helped walk us through that process.

MARGARET GINNUS, HUMAN RESOURCES
MANAGER, TECHSOLUTIONS.COM

I had a fear of being boxed in by this theory but the authors have shown great talent in explaining and transforming complex ideas into a simple, easy-to-use format. I will use this with my clients.

KEISHA JACKSON, M.S.,
INDEPENDENT CONSULTANT

I bought one copy [of Type Talk at Work] for the office, but we started fighting over it (until we reread the chapter on Conflict Resolution). It is now a reference book for every deskand a funny one at that!

BRADLEY J. ROTHING, CHIEF FINANCIAL OFFICER,
COMPUTER DYNAMICS INSTITUTE, INC.

Dell Books by Otto Kroeger and Janet M. Thuesen

Type Talk

Type Talk at Work

CONTENTS

I:

1. The Importance of People
Would you mind doing this our way?

2. Whats Your Type?
Doesnt anyone care about what I want?

3. The ABCs of Type
Would you please look with your eyes instead of your mouth?

5. A Typewatching Shortcut: The Four Temperaments
Hi, Im an NF, and Im here to help.

II:

6. Leadership
I must become an expert in a whole new set of skills.

7. Team Building
I may not be the best person to give you advice on
that subject.

8. Problem Solving
But if it works, why should I change?

9. Conflict Resolution
Now, now, lets not get emotional.

10. Goal Setting
If I did speak up, would anyone even hear me?

11. Time Management
We dont have time to do it right. We only have time
to do it over.

12. Hiring and Firing
How can we trust each other not to screw up each
others jobs?

13. Ethics
Why do we spend so much company time talking
about a problem that doesnt exist?

14. Stress Management
Now, now, we mustnt lose our heads.

15. Sales
Let me tell you about our Frequent Mowers Club.

16. Typewatching from 9 to 5
Q: Whats the book about?
A: About two hundred fifty pages.

17.

III:

ACKNOWLEDGMENTS

Because this book involves people and their organizations, the list of those to whom we are indebted for their contributions could be endless, comprising hundreds of companies and thousands of individuals. We will refrain, however, and acknowledge only those individuals and organizations that deserve special recognition and thanks.

Susan Scanlon gave us license to borrow freely from her fine newsletter, The Type Reporter, the results of which appear among the boxes throughout this book. Her generosity has been a valuable contribution.

This book, like its predecessor, Type Talk, would not have happened without the efforts of Joel Makower. He is an unending resource who has a talent for crafting our rambling thoughts into the readable and intelligible work that follows. Sometimes encouraging, sometimes confronting and directing, but always pursuing excellence, Joel has been the driving force behind this project.

The people at Dell Publishing have been very supportive and insightful. Initially Bob Miller, then Jody Rein and Isabel Geffner, provided necessary guidance. Thanks to Andrea Nicolay for her guidance and support for this revised edition.

Two other clusters of people deserve special note. The first provided personal vignettes, which served as useful illustrations. Included in this group are W. Brendan Reddy; Chum Robert, an associate; Cline Frasier; John Orr; George R. McAleer, Jr.; and Tom Kaney.

The second group involves those who have read and commented on the manuscript, or some part of it. John D. Adams provided great help in the chapter on stress. Cal Voss, Chaplain Vincent Guss, and Marjorie Kelly, editor of Business Ethics magazine, offered their insights on the ethics chapter. John Clemons, of Hartwick College, along with James H. Johnson, James Sebolka, Andrew Ackerman, Janne Albertsen, Edvard Borbye, Vibeke Bruhn, and Mike Esnard, all read and reacted to the manuscript, providing valuable feedback.

So many of our clients have supplied data as well as the illustrative material. Over the years they have willingly allowed us to use them as guinea pigs as we together developed various interpersonal configurations aimed at growth, development, and increased organizational awareness. Among those organizations are American Telephone & Telegraph, Alza Corporation, Beatrice Hunt-Wesson, Bell Atlantic, AT&T Bell Laboratories, Cigna Corporation, Charles Stark Draper Laboratory, Equitable, Hoechst Celanese, General Electric, Hughes Aircraft, ManuLife Financial, McDonnell Douglas, SmithKline Beecham, Sovran Bank, Westinghouse Corporation, Martin Marietta, and the war colleges of the United States Army, Navy, Air Force, and Department of Defense.

Chances are, if you and your company have been involved with us over the past years, some part of you is reflected in the pages that follow. For that we are eternally grateful.

O.K. and J.M.T.
Falls Church, Virginia

FOREWORD

It is so refreshing to look at our personalities in a way that helps us to understand one another with a credible and appreciative approach to our differencesto focus not on the right or wrong ways of being or behaving, but rather on understanding how our individual preferences impact ourselves and others.

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