Molly Virello - Working Remotely: A Practical Guide for Librarians
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- Book:Working Remotely: A Practical Guide for Librarians
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Working Remotely: A Practical Guide for Librarians: summary, description and annotation
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In March of 2020, the world workforce moved to work remotely - challenging the nature of what librarians accomplish while not being in their buildings and how libraries serve communities with their doors closed. While the initial move to remote work was forced, voices emerged that questioned why librarians couldnt work remotely for extended periods of time as part of their regular jobs.
Librarians are uniquely positioned to move themselves to remote work, while also maintaining connections to their patron base and their colleagues but where to start? Stepping outside the traditional library space, librarians can carve out a space to work remotely while still retaining the ability to reach our patrons, provide access to quality programming, pave the way for libraries to share information, promote resources, and even lead change in their communities.
With times changing and our profession adapting so quickly, this practical how-to guide will help librarians set up an office space, set a routine, and adapt, plan, create, implement, manage, and evaluate their programs and services to the best of their ability in order to unleash their librarys potential to engage and wow their patrons and communities. With worksheets and templates, anecdotes about what works easily and what might prove challenging, this book is ideal for todays librarian.
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Having a checklist that includes everything from hours worked to technology distributed can be helpful for all parties involved, to ensure that the employee has everything they need to succeed, while also understanding their role and the expectations that go along with that role. Having a defined set of expectations can make it easier to adhere to the remote work policy set forth by the library/town/HR department/library board, and so forth, and can be helpful when beginning and/or ending a remote work term. Making sure that remote work terms are as clear and defined as possible when starting out will go a long way to mitigating confusion and frustration later.
Table A.3.1. Assessment Checklist for Leadership to Use.
| Name of remote worker |
| Department |
| Manager/Supervisor |
| Phone number |
| Name of assessor (should be direct supervisor) |
| Date |
| Date of next review |
Table A.3.2. General Working Environment WorksheetTechnology.
| GENERAL WORKING ENVIRONMENT | YES/NO | MANAGEMENT ACTION REQUIRED | DONE? |
|---|---|---|---|
| 1.TECH | |||
| Has the library given the employee equipment to work remotely? (laptop, mouse, keyboard, Wi-Fi hotspot, etc.) | |||
| Does the employee have, or have they been given, a headset or microphone if needed? | |||
| Does the employee have the proper permissions to access the servers, applications, and so forth, that they need to get their work done? | |||
| Is the employee aware of the remote work policy surrounding library-provided devices? | |||
| Does the employee know how to login/ sign in to remote systems to get work done (VPN, security checkpoints, chat channels, shared drives, etc.)? | |||
| Can the employee access the library server (if your library has one)? | |||
| Can the employee access the library-based email platform? | |||
| Does the employee know the arrangements for ensuring that the tech provided is maintained safely and how to check for faults? | |||
| Are there any faults on existing portable equipment provided? | |||
| Does the employee need a constant connection to the internet to get their work done? | |||
| If the above answer is yes, does the employee have adequate internet access in their remote workspace? If not, have they been given a hotspot? |
Table A.3.3. General Working Environment WorksheetTechnology and Workstation.
| GENERAL WORKING ENVIRONMENT | YES/NO | MANAGEMENT ACTION REQUIRED | DONE? |
|---|---|---|---|
| TECH, CONTINUED | |||
| Is the employee able to connect to the library-used videoconferencing platforms? (Zoom, WebEx, Google Hangouts, etc.) | |||
| Does the employee have access to the software they need to do their work? | |||
| Does the employee have any equipment concerns? | |||
| GENERAL WORKING ENVIRONMENT | YES/NO | MANAGEMENT ACTION REQUIRED | DONE? |
| 2. WORKSTATION SET-UP | |||
| Is the computer screen clear, readable, flicker free? | |||
| Are brightness, contrast, text size, and other settings adjustable, and does the employee know how to adjust them? | |||
| Does the employee rely on personal handheld devices or smartphones for work communication? If yes, do they need a full-size laptop or desktop instead? | |||
| Are there any concerns with the provided equipment? | |||
| Does the employee need additional equipment? | |||
| Does the employee have any workstation concerns? |
Table A.3.4. General Working Environment WorksheetSecurity and Communication.
| GENERAL WORKING ENVIRONMENT | YES/NO | MANAGEMENT ACTION REQUIRED | DONE? |
| 3. SECURITY | |||
| Is the employee aware of security protocols put in place to work remotely? | |||
| If the employee is/was not aware, will they be trained on the proper protocols? | |||
| What date will they be trained? | |||
| Are there any digital workplace security concerns? | |||
| GENERAL WORKING ENVIRONMENT | YES/NO | MANAGEMENT ACTION REQUIRED | DONE? |
| 4. COMMUNICATION | |||
| Is the employee aware of the arrangements and requirements for communication and reporting to their supervisor/chain of command? | |||
| Does the employee know which communication tools are utilized by the library? (Slack, Google Hangout, email, phone, etc.) | |||
| Does the employee know which communication channels are appropriate for different situations, depending on urgency? | |||
| Does the employee have an expected response time if contacted by coworkers or supervisors? | |||
| Does the employee have remote access to things like the shared drive, servers, cataloging systems? | |||
| Does the employee know who to contact if they need access to the above systems? |
Table A.3.5. General Working Environment WorksheetDaily Tasks and Working Hours.
| GENERAL WORKING ENVIRONMENT | YES/NO | MANAGEMENT ACTION REQUIRED | DONE? |
| COMMUNICATION, CONTINUED | |||
| Does the employee have any concerns surrounding communication? | |||
| GENERAL WORKING ENVIRONMENT | YES/NO | MANAGEMENT ACTION REQUIRED | DONE? |
| 5. DAILY TASKS/PROJECTS | |||
| Does the employee have a predetermined goal/project/task or activity that they are working on while remote? | |||
| Does that project or task have a deadline? If so, when is it? | |||
| Is the employee clear on their task(s) and when any deadlines are? | |||
| Does the employee have access to all the materials, physical and digital, that they need to complete their work? | |||
| Will the employee use their remote workterm to participate in professional development? | |||
| Does the employee have any daily work-related concerns? | |||
| GENERAL WORKING ENVIRONMENT | YES/NO | MANAGEMENT ACTION REQUIRED | DONE? |
| 6. WORKING HOURS | |||
| Does the employee have an agreed-upon schedule (e.g., nine-to-five) or are they on a flexible schedule? | |||
| Does the employee have any concerns about managing working hours, workload, or work-life balance? |
Table A.3.6. General Working Environment WorksheetWorking Hours and Employee Check-In.
| GENERAL WORKING ENVIRONMENT | YES/NO | MANAGEMENT ACTION REQUIRED | DONE? |
| WORKING HOURS, CONTINUED | |||
| Are there on desk hours where the employee is required to answer patron questions digitally (monitoring chats, email, social media, rerouted phones, etc.)? Is this schedule outlined for the employee? | |||
| Does the employee have any scheduling concerns? | |||
| GENERAL WORKING ENVIRONMENT | YES/NO | MANAGEMENT ACTION REQUIRED | DONE? |
| 7. EMPLOYEE CHECK-IN | |||
| Is the employee self-motivated? | |||
| Is the employee confident in their ability to work without direct supervision? | |||
| Has the employee read and understood the library/town/universitys remote work policy? | |||
| Does the employee know who their direct supervisor is? |
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