Lamees A.
Copyright 2015 Lamees A.
First Edition Design Publishing, Inc.
P.O. Box 20217, Sarasota, FL 34276-3217
ALL R I G H T S R E S E R V E D. No p a r t o f t h i s b oo k pub li ca t i o n m a y b e r e p r o du ce d, s t o r e d i n a r e t r i e v a l s y s t e m , o r t r a n s mit t e d i n a ny f o r m o r by a ny m e a ns e l e c t r o n i c , m e c h a n i c a l , p h o t o - c o p y , r ec o r d i n g, or a ny o t h e r e x ce pt b r i e f qu ot a t i o n i n r e v i e w s , w i t h o ut t h e p r i o r p e r mi ss i on o f t h e a u t h o r or publisher .
Chapter 1
The Importance of Listening
I like to listen. I have learned a great deal from listening carefully. Most people never listen.Ernest Hemingway
Listening is the most important constituent of verbal communication. If we dont listen to what is being said, we will not be able to improve our abilities and rise in life. Before we were able to read and write, we learned to speak by listening to the voices of our parents. This is but a small first step in a lifetime of listening and learning. We have two ears and one mouth so that we can listen twice as much as we speak. Epictetus. I believe we have two ears and only one mouth because listening is twice as hard as speaking.
We have to listen through life in order for us to grow. We have to listen to:
Our parents and siblings at home
Our teachers in school and college
Our superiors and colleagues at work
Our friends
Our spouse and children at home
Therefore, a good listener has a better chance to perform well in all aspects of life. Not only does it help us perform better academically and professionally, listening enables us to have a better relationship with our family, friends, and the society that we live in. Besides, it helps improve our sense of self-worth and makes us feel better equipped to face life with confidence, courage, and self-control.
We would imagine listening to be an instinctive and natural affair, not requiring any special attention, but that is not true. It is not merely a passive process that just requires us to receive information from someone else. On the contrary, listening is a very proactive process that requires a fair amount of skill to master fully.
Listening does not cost money. We dont have to agree with all that we listen to. But listening help us to gain a well balanced perspective and to develop our intellect.
Why do we need to be good listeners?
Communication is something that is an inalienable part of the process of daily living. We simply cannot decide to stop communicating. Even when we are silent, we are communicating by the kind of clothes we are wearing, facial expressions, and body language.
We need to communicate at work and at home, with our friends and relatives, and when we go out shopping. If we are good at the way we communicate, our lives generally tend to be smooth, as we are able to get our point across in most situations.
Ineffective communicators, on the other hand, invariably end up dealing with a number of problems, quarrels, clashes, fights, hurt feelings, wasted opportunities, being misunderstood, inefficiency, frustration, unhappiness, hopelessness, and despondency.
At the core of being a good communicator lies the art of effective listening. Mastering effective listening is a huge step towards being an effective communicator.
Chapter 2
Are You A Good Listener?
Most of the successful people Ive known are the ones who do more listening than talking.Bernard M. Baruch
In this chapter you will be asked to do some exercises in order to find out if you are a good listener. At this point you may be thinking, Listening is easy, I do it every day. However, please be patient and do the exercises. There are three short drills:
First Exercise is for you to rate your listening skills.
Second Exercise is for you to evaluate your listening skills.
Third Exercise is for you to find out how others perceive your listening skills.
The objective of these exercises is to find the gap between your perception, your true listening skills, and how others see you.
First Exercise
Expected time to complete is 1 minute.
On a scale of 0-100 (100 being the highest), how do you rate yourself as a listener? _____
Are you really a good listener?
The ability to listen is distinct from the ability to hear. While hearing is an innate ability that most people possess, listening requires engaging with the speaker. Consequently, most of us can hear quite well, but a surprisingly large number of people have poor listening ability.
Now it is time for you to take the second exercise. Taking this exercise will let you evaluate how you are placed on the scale from (0-100).
Second Exercise
Expected time to complete is 15 minutes.
Now please do the Second Exercise. Rate yourself in the following situations:
1 = rarely
2 = sometimes
3 = usually
4 = always
Others think you are a good listener!!!
Listening is easy, right? You're probably saying to yourself, I do it every day. The smart question is, do you do it well? Let's ask John and Sam, who just finished a short meeting. Ask John (who thinks he did most of the listening) if he's a good listener, and he'll probably answer yes. However, if you turn around and ask Sam if he thinks John is a good listener, odds are that he'd say no. Most of us think we're good listeners, but what do others think?
Third Exercise
Expected time to complete is 15 minutes.
Now, please ask some of your close family members, friends, and colleagues to take the Third Exercise in order to find out how others perceive you when it comes to listening. Ask them to rate you in the following situations:
Note to the reader,you are not obligated to share the results with them. These exercises are designed purely for your own use. Its for you to know yourself better.