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Thomas A. Limoncelli - The Practice of System and Network Administration: Volume 1: DevOps and other Best Practices for Enterprise IT

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With 28 new chapters, the third edition of The Practice of System and Network Administration innovates yet again! Revised with thousands of updates and clarifications based on reader feedback, this new edition also incorporates DevOps strategies even for non-DevOps environments.

Whether you use Linux, Unix, or Windows, this new edition describes the essential practices previously handed down only from mentor to protg. This wonderfully lucid, often funny cornucopia of information introduces beginners to advanced frameworks valuable for their entire career, yet is structured to help even experts through difficult projects.

Other books tell you what commands to type. This book teaches you the cross-platform strategies that are timeless!

  • DevOps techniques: Apply DevOps principles to enterprise IT infrastructure, even in environments without developers
  • Game-changing strategies: New ways to deliver results faster with less stress
  • Fleet management: A comprehensive guide to managing your fleet of desktops, laptops, servers and mobile devices
  • Service management: How to design, launch, upgrade and migrate services
  • Measurable improvement: Assess your operational effectiveness; a forty-page, pain-free assessment system you can start using today to raise the quality of all services
  • Design guides: Best practices for networks, data centers, email, storage, monitoring, backups and more
  • Management skills: Organization design, communication, negotiation, ethics, hiring and firing, and more

Have you ever had any of these problems?

  • Have you been surprised to discover your backup tapes are blank?
  • Ever spent a year launching a new service only to be told the users hate it?
  • Do you have more incoming support requests than you can handle?
  • Do you spend more time fixing problems than building the next awesome thing?
  • Have you suffered from a botched migration of thousands of users to a new service?
  • Does your company rely on a computer that, if it died, cant be rebuilt?
  • Is your network a fragile mess that breaks any time you try to improve it?
  • Is there a periodic hell month that happens twice a year? Twelve times a year?
  • Do you find out about problems when your users call you to complain?
  • Does your corporate Change Review Board terrify you?
  • Does each division of your company have their own broken way of doing things?
  • Do you fear that automation will replace you, or break more than it fixes?
  • Are you underpaid and overworked?

No vague management speak or empty platitudes. This comprehensive guide provides real solutions that prevent these problems and more!

Thomas A. Limoncelli: author's other books


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The Practice of System and Network Administration

Volume 1

Third Edition

Thomas A. Limoncelli
Christina J. Hogan
Strata R. Chalup

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Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed with initial capital letters or in all capitals.

The authors and publisher have taken care in the preparation of this book, but make no expressed or implied warranty of any kind and assume no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information or programs contained herein.

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Visit us on the Web: informit.com/aw

Library of Congress Catalog Number: 2016946362

Copyright 2017 Thomas A. Limoncelli, Christina J. Lear ne Hogan, Virtual.NET Inc., Lumeta Corporation

All rights reserved. Printed in the United States of America. This publication is protected by copyright, and permission must be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permissions, request forms and the appropriate contacts within the Pearson Education Global Rights & Permissions Department, please visit www.pearsoned.com/permissions/.

Page 4 excerpt: Nol, Season 2 Episode 10. The West Wing. Directed by Thomas Schlamme. Teleplay by Aaron Sorkin. Story by Peter Parnell. Scene performed by John Spencer and Bradley Whitford. Original broadcast December 20, 2000. Warner Brothers Burbank Studios, Burbank, CA. Aaron Sorkin, John Wells Production, Warner Brothers Television, NBC 2000. Broadcast television.

photos 2017 Christina J. Lear ne Hogan.

ISBN-13: 978-0-321-91916-8
ISBN-10: 0-321-91916-5
Text printed in the United States of America.
1 16

Preface

This is an unusual book. This is not a technical book. It is a book of strategies and frameworks and anecdotes and tacit knowledge accumulated from decades of experience as system administrators.

Junior SAs focus on learning which commands to type and which buttons to click. As you get more advanced, you realize that the bigger challenge is understanding why we do these things and how to organize our work. Thats where strategy comes in.

This book gives you a frameworka way of thinking about system administration problemsrather than narrow how-to solutions to particular problems. Given a solid framework, you can solve problems every time they appear, regardless of the operating system (OS), brand of computer, or type of environment. This book is unique because it looks at system administration from this holistic point of view, whereas most other books for SAs focus on how to maintain one particular product. With experience, however, all SAs learn that the big-picture problems and solutions are largely independent of the platform. This book will change the way you approach your work as an SA.

This book is Volume 1 of a series. Volume 1 focuses on enterprise infrastructure, customer support, and management issues. Volume 2, The Practice of Cloud System Administration (ISBN: 9780321943187), focuses on web operations and distributed computing.

These books were born from our experiences as SAs in a variety of organizations. We have started new companies. We have helped sites to grow. We have worked at small start-ups and universities, where lack of funding was an issue. We have worked at midsize and large multinationals, where mergers and spinoffs gave rise to strange challenges. We have worked at fast-paced companies that do business on the Internet and where high-availability, high-performance, and scaling issues were the norm. We have worked at slow-paced companies at which high tech meant cordless phones. On the surface, these are very different environments with diverse challenges; underneath, they have the same building blocks, and the same fundamental principles apply.

Who Should Read This Book

This book is written for system administrators at all levels who seek a deeper insight into the best practices and strategies available today. It is also useful for managers of system administrators who are trying to understand IT and operations.

Junior SAs will gain insight into the bigger picture of how sites work, what their roles are in the organizations, and how their careers can progress. Intermediate-level SAs will learn how to approach more complex problems, how to improve their sites, and how to make their jobs easier and their customers happier.

Whatever level you are at, this book will help you understand what is behind your day-to-day work, learn the things that you can do now to save time in the future, decide policy, be architects and designers, plan far into the future, negotiate with vendors, and interface with management.

These are the things that senior SAs know and your OSs manual leaves out.

Basic Principles

In this book you will see a number of principles repeated throughout:

Automation: Using software to replace human effort. Automation is critical. We should not be doing tasks; we should be maintaining the system that does tasks for us. Automation improves repeatability and scalability, is key to easing the system administration burden, and eliminates tedious repetitive tasks, giving SAs more time to improve services. Automation starts with getting the process well defined and repeatable, which means documenting it. Then it can be optimized by turning it into code.

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