OECD - Digital Government Review of Panama

The Digital Government Review of Panama was prepared by the OECD Directorate for Public Governance (GOV), under the leadership of Marcos Bonturi.

The review was produced by the OECD Reform of Public Sector Division (GOV/RPS), under the supervision of Barbara-Chiara Ubaldi, Deputy Head of Division and Head of the Digital Transformation of the Public Sector work.

Chapters 1 and 2 were written by Joo Ricardo Vasconcelos, Digital Government Policy Analyst in the Public Sector Reform Division. Chapters 3 and 4 were written by Benjamin Welby, Digital Government Policy Analyst in the Public Sector Reform Division. All chapters benefitted from the strategic orientation and revisions of Barbara-Chiara Ubaldi. Joo Ricardo Vasconcelos served as the lead co-ordinator of the review. Eleonore Morena edited the manuscript. Alison Rygh, Liv Gaunt and Raquel Pramo prepared the document for publication and provided editorial and administrative support.

This project would not have been possible without the support of the National Authority for Government Innovation (AIG) in Panama and the valuable support and knowledge provided by the following public officials from OECD countries who acted as peers during the OECD peer review mission to Panama City in November, 2018:

• Mr. Frank Leyman, Manager International Relations, Federal Public Service Policy and Support (BOSA), Belgium;

• Ms. Kareen Schramm Lpez, Coordinator of Policies and Studies, Division of Digital Government, Ministry General Secretariat of the Presidency, Chile;

• Ms. Cristina Pilar Ramos Miguel, Technical advisor, General Secretariat of Digital Administration, Ministry of Territorial Policy and Public Function, Spain.

The OECD Secretariat would like to acknowledge the contribution of all public officials in Panama who participated in the OECD survey and provided their comments. The OECD Secretariat especially thanks Jos Gabriel Carrizo Jan, Vice President of Panama; Luis Oliva, Asesor de la Autoridad Nacional para la Innovacin Gubernamental (AIG); Luis Carlos Stoute, Sub Administrator (AIG); Irvin Halman, Ex-Administrator

The Secretariat is also grateful to the experts from civil society, the private sector, academia and other communities that participated in the seminars and events organised in the context of this review and the OECD follow-up missions to Panama, including: Vernica Zavala Lombardi, Manager of the Department of Central American Countries, Haiti, Mexico, Panama, and the Dominican Republic of the Inter-American Development Bank; Gaspar Garca De Paredes, Director General of the National Competitiveness Center; Julio Escobar, Advisory Commission of the National Authority for Government Innovation; Miguel Angel Esbr, Executive Secretary of the Secretariat of Competitiveness and Logistics of the Presidency; Carlos Barsallo, President of the Foundation for the Development of Citizen Liberty.

The Secretariat would also like to recognise the role of the following entities for the development of the current Review: Tocumen International Airport; Panamanian Association of Law and New Technologies; Micro Authority; Small and Medium Business; Public Services Authority; Authority for Consumer Protection and Defense of Competition; Transit Authority and Land Transportation; Panama Canal Authority; Maritime Authority of Panama; National Customs Authority; National Land Authority; National Authority of Transparency and Access to Information; Panamanian Passport Authority; Savings Bank; Social Security Fund; Panamanian Chamber of Information Technologies, Innovation and Telecommunications; National Center of Competitiveness; Office of the Comptroller General of the Republic; Electric Transmission Company; Attorney General's Office; Foundation for the Development of Citizen Liberty; Logistic Cabinet; Institute of Agricultural Marketing; National Institute of Culture; National Institute of Professional Training and Training for Human Development; National Institute of Women; Institute for the Formation and Use of the Human Resource; Metro of Panama; Ministry of Environment; Ministry of Commerce and Industry; Ministry of Agricultural Development; Ministry of Social Development; Ministry of Economy and Finance; Ministry of Education; Ministry of Health; Ministry of Security; Ministry of Labour and Labour Development; Municipality of Panama; Judicial Authority; Office of the Attorney General of the Nation; Public Registry; National Secretary of Energy; National Secretariat of Science, Technology and Innovation; National Secretariat for Decentralization; National Secretariat for Disability; National Secretariat for Children, Adolescents and the Family; National Migration Service; National Civil Protection Service; System of Savings and Capitalization of Pensions of the Public Servants; Superintendency of Banks; Superintendence of Insurance; Massive transport; Tax Administrative Court; Electoral Tribunal; International Maritime University of Panama; Technology University of Panama.