Jeffrey Pfeffer - Competitive advantage through people: unleashing the power of the work force

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title	:	Competitive Advantage Through People : Unleashing the Power of the Work Force
author	:	Pfeffer, Jeffrey.
publisher	:	Harvard Business School Press
isbn10 | asin	:	087584717X
print isbn13	:	9780875847177
ebook isbn13	:	9780585093123
language	:	English
subject	Personnel management--United States, Organizational behavior--United States, Competition--United States.
publication date	:	1994
lcc	:	HF5549.2.U5P5 1994eb
ddc	:	658.3/14
subject	:	Personnel management--United States, Organizational behavior--United States, Competition--United States.

Competitive Advantage Through People Unleashing the Power of the Work Force Jefferey Pfeffer Stanford University Graduate School of Business HARVARD BUSINESS SCHOOL PRESS Boston, Massachusetts

First published in the United States by the Harvard Business School Press in hard cover, 1994; in paperback, 1995 Copyright 1994 by Jeffrey Pfeffer All rights reserved Printed in the United States of America 99 98543(pbk.) LIBRARY OF CONGRESS CATALOGING-IN-PUBLICATION DATA Pfeffer, Jeffrey. Competitive advantage through people: unleashing the power of the work force / Jeffrey Pfeffer. p. cm. Includes bibliographical references and index. ISBN 0-87584-413-8 (hc) ISBN 0-87584-717-X (pbk) 1. Personnel managementUnited States. 2. Organizational behaviorUnited States. 3. CompetitionUnited States. 1. Title. HF5549.2.U5P5 1994 658.3'14dc2093-26599 CIP The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Printed Library Materials Z39.49-1984.

CONTENTS Acknowledgments vii Part I Performance through People 1. Sources of Sustained Success 3 2. What Effective Firms Do with People 27 3. The Evidence for Slow Learning and Unrealized Potential 67 Part II Barriers to Doing the Right Thing 4. Wrong Heroes, Wrong Theories, Wrong Language 93 5. Overcoming History 117

Page vi 6. Labor Laws, Lawyers, and Litigation: Friends or Foes of Work Place Change? 137 7. Employee Organizations: Their Effects and Role in Work Place Reform 159 8. Resistance from Within 183 Part III Prospects for Change 9. The Promise of the Quality Movement 205 10. Making the Change 223 Notes 255 Index 273

Page vii ACKNOWLEDGMENTS This book has only one author, but many people have provided tremendous encouragement and assistance in its development. When Jim Baron joined the Stanford faculty in 1982, in addition to teaching our core course in organizational behavior, he wanted to develop an elective. "Why not do something that incorporates your research in organizations and labor markets?" I said. The elective he first taught, which I subsequently taught and which he now teaches again, will soon be part of our core curriculum. The absence of a good text for the course prompted me to write this book. Over the years, he and I have spent numerous hours talking about issues in the management of a firm's human resources. Not only has he been a great colleague, but he took a first draft of this manuscript on a trip to Singapore and provided detailed comments on his return. He, and the students I have taught in the course, have helped me clarify my thinking enormously. A number of friends provided useful commentary on early drafts of the manuscript. Beth Benjamin once again took time away from her

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