Peter Hupe - Understanding Street-Level Bureaucracy

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First published in Great Britain in 2015 by

Policy Press University of Bristol 1-9 Old Park Hill Bristol BS2 8BB UK Tel +44 (0)117 954 5940 e-mail

North American office: Policy Press c/o The University of Chicago Press 1427 East 60th Street Chicago, IL 60637, USA t: +1 773 702 7700 f: +1 773-702-9756

Policy Press 2015

British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library

Library of Congress Cataloging-in-Publication Data
A catalog record for this book has been requested

ISBN 978-1-4473-1326-7 Hardcover
ISBN 978-1-4473-2141-5 ePub
ISBN 978-1-4473-2140-8 Mobi

The right of Peter Hupe, Michael Hill and Aurlien Buffat to be identified as editors of this work has been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.

All rights reserved: no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior permission of Policy Press.

The statements and opinions contained within this publication are solely those of the editors and contributors and not of the University of Bristol or Policy Press. The University of Bristol and Policy Press disclaim responsibility for any injury to persons or property resulting from any material published in this publication.

Policy Press works to counter discrimination on grounds of gender, race,
disability, age and sexuality.

Cover design by Qube Design Associates, Bristol
Front cover image: istock

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Contents

Duco Bannink is Associate Professor at the Department of Political Science and Public Administration at VU University Amsterdam, The Netherlands. His research concerns the governance of (social) policy implementation and particularly the ways in which public managers deal with a double governance challenge of combined conflict and complexity.

Evelyn Z. Brodkin is Associate Professor at the University of Chicago, USA, School of Social Service Administration (SSA), where she directs the graduate Program on Poverty and Inequality. She is an active scholar in the field of street-level organisations and has also written widely on social policy and management and welfare state politics.

Aurlien Buffat is Junior Lecturer at the Institute of Political and International Studies, University of Lausanne, Switzerland. He also works as a policy advisor to the President of the State Council (executive authority) of the Canton of Vaud. His main research interests are policy analysis and public administration, with a focus on policy implementation, street-level bureaucracy, front-line discretion and accountability issues.

Kathryn Ellis is attached to the Institute of Applied Social Research at the University of Bedfordshire, UK. Following an early career in the voluntary sector in the disability field, she has researched, taught and published in adult social care and social work, with a particular interest in the use of professional discretion. Her current work focuses on the managerialisation of front-line practice and discourses of service user empowerment.

Tony Evans is Professor of Social Work in the University of London and Head of the Department of Social Work in Royal Holloway College, University of London, UK. His research concerns the intersection of public policy, professional practice and ethics, and has focused on the idea of discretion as freedom and its continuation in the context of the increasingly managerialised public services. His current work is about discretion as judgement and the role of moral economies of care in professional decision-making.

Stephen Harrison was Professor of Social Policy and Director of the Health Policy, Politics and Organisation (HiPPO) research group at the University of Manchester, UK, until his retirement in 2011. He was formerly Professor of Health Policy and Politics at the University of Leeds, UK, and now holds honorary appointments at the University of Manchester and the London School of Hygiene and Tropical Medicine, UK. His research has focused particularly on the politics and sociology of the medical profession, the health policy process, the politics of health sector organisation, and the politics of patient pressure groups.

Michael Hill is Emeritus Professor of Social Policy of the University of Newcastle, UK. Since leaving Newcastle, he has held part-time visiting appointments at Queen Mary College (London), the London School of Economics and Political Science and the University of Brighton. His main research interests and areas of expertise are the public policy process, policy implementation and social policy. His interest in street-level bureaucracy originates from his own experience as an Executive Officer of the National Assistance Board in the early 1960s.

Peter Hupe teaches Public Administration at Erasmus University Rotterdam, The Netherlands. He has been a Visiting Fellow 201213 at All Souls College, Oxford. His research focuses on the theoretical-empirical study of public policy processes, particularly policy implementation and street-level bureaucracy. He discovered the relevance of the latter during an earlier career as a policymaker in national government.

Kim Loyens currently works at the Utrecht School of Governance, The Netherlands, as an Assistant Professor and is Senior Affiliated Researcher at the Leuven Institute of Criminology, Belgium. In her doctoral thesis, she conducted ethnographic research on ethical decision-making in the Belgian labour inspection and federal police. Her research interests include conflicting values at the front line, integrity management and whistle-blowing.

Peter J. May is the Donald R. Matthews Distinguished Professor Emeritus of American Politics at the University of Washington, Seattle, USA. His research addresses policy processes, environmental regulation and policymaking for natural hazards and disasters.

Steven Maynard-Moody is Professor, School of Public Affairs and Administration, and Director, Institute for Policy and Social Research, at the University of Kansas, USA. His current research interests and work are mainly about how everyday policecitizen encounters shape the meaning of policy, race and citizenship.

Michael Musheno is Faculty Director of the Legal Studies Program, School of Law, University of California, Berkeley, USA, and Professor of Law, the University of Oregon, USA. He is interested in legality, particularly the cultural force of law operating in and around the capillaries of the states domestic policies. He is also interested in urban trouble and conflict.

Vibeke Lehmann Nielsen is Professor at the Department of Political Science, Aarhus University, Denmark. She researches in regulatory enforcement, compliance, implementation and street-level bureaucratic behaviour.

Christopher Osiander is currently a researcher at the Institute for Employment Research (Institut fr Arbeitsmarkt- und Berufsforschung; IAB) in Nuremberg, Germany. His main research interests are evaluation of further training measures for the low-skilled unemployed, motivation for further training and job counselling, and placement in the German Federal Employment Agency.

Tino Schuppan holds a Professorship of Public Management and is working as Scientific Director of the Institute for E-Government (IfG.CC) in Potsdam, Germany. His research interests include transformation in the context of e-government, changing work organisation, competencies for e-government and information and communication technologies for development.

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