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Robert D. Behn - The Performancestat Potential: A Leadership Strategy for Producing Results

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The Performancestat Potential: A Leadership Strategy for Producing Results
Author:
Robert D Behn
Publisher:
Brookings Institution Press
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Books / Politics
Year:
2013
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INNOVATIVE GOVERNANCE IN THE 21ST CENTURY

ANTHONY SAICH

Series editor

This is the seventh volume in a series that examines important issues of governance, public policy, and administration, highlighting innovative practices and original research worldwide. All titles in the series will be copublished by the Brookings Institution Press and the Ash Center for Democratic Governance and Innovation, housed at Harvard University's John F. Kennedy School of Government.

Decentralizing Governance: Emerging Concepts and Practices
G. Shabbir Cheema and Dennis A. Rondinelli, eds. (2007)

Innovations in Government: Research, Recognition, and Replication
Sandford Borins, ed. (2008)

The State of Access: Success and Failure of Democracies to Create Equal Opportunities
Jorrit de Jong and Gowher Rizvi, eds. (2008)

Unlocking the Power of Networks: Keys to High-Performance Government
Stephen Goldsmith and Donald F. Kettl, eds. (2009)

Ports in a Storm: Public Management in a Turbulent World
John D. Donahue and Mark H. Moore, eds. (2012)

Agents of Change: Strategy and Tactics for Social Innovation
Sanderijn Cels, Jorrit de Jong, and Frans Nauta (2012)

The PerformanceStat Potential: A Leadership Strategy for Producing Results
Robert D. Behn (2014)

The Persistence of Innovation in Government
Sandford F. Borins (2014)

The PerformanceStat Potential

A Leadership Strategy for Producing Results

Robert D. Behn

ASH CENTER FOR DEMOCRATIC GOVERNANCE AND INNOVATION

John F. Kennedy School of Government
Harvard University

BROOKINGS INSTITUTION PRESS
Washington, D.C.

Copyright 2014
ASH CENTER FOR DEMOCRATIC GOVERNANCE AND INNOVATION
Harvard University

All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means without permission in writing from the Brookings Institution Press, 1775 Massachusetts Avenue, N.W., Washington, D.C. 20036, www.brookings.edu.

The Brookings Institution is a private nonprofit organization devoted to research, education, and publication on important issues of domestic and foreign policy. Its principal purpose is to bring the highest quality independent research and analysis to bear on current and emerging policy problems. Interpretations or conclusions in Brookings publications should be understood to be solely those of the authors.

Library of Congress Cataloging-in-Publication data is available.
ISBN 978-0-8157-2527-5

9 8 7 6 5 4 3 2 1

Printed on acid-free paper

Typeset in Adobe Garamond

Composition by Cynthia Stock
Silver Spring, Maryland

MARK

My favorite second baseman and

My favorite backpacking partner

Acknowledgments: Years in the Making, a Cast of Thousands

From Baltimore to Brisbane, New York to New Orleans, Washington, D.C., to Washington State, public officials have been generous with their insights and patience. To them, my thanks.

A large acquaintance with particulars often makes us wiser than the possession of abstract formulas, however deep.
WILLIAM JAMES, Harvard University

One good example is worth a thousand theories
LAWRENCE SUMMERS, Harvard University

Years in the making? Literally. On February 9, 2001, I was at Boston Police Headquarters to observe its Crime Analysis Meeting (which, over the years evolved into the city's CompStat). Three months later, I was in Lowell, Massachusetts, for its CompStat session. Then, on October 9, 2003, I was in Baltimore's city hall for my first CitiStat meetings, which focused on the Department of Recreation and Parks and the Bureau of Water and Wastewater. Three months later, I was back in Baltimore to again observe CitiStat and these two agencies. I was hooked.

A cast of thousands? Absolutely. Over a decade, I investigated three dozen different efforts to employ the PerformanceStat leadership strategy. (See list below.) And in this process, I have interviewed, chatted with, and observed thousands of people. They were tolerant of my presence and gracious in offering their ideas, reflections, and insights. I have presented preliminary versions of these chapters at a number of meetings of scholars and public executives. And I frequently used these materials in the Performance Leadership course that I teach at the Kennedy School and in numerous executive education programs and seminars both at the School and elsewhere. Those who listened have provided me with a lot of feedback that have modified, improved, and sharpened the ideas presented here.

In my research, I have visited, observed, or held extensive discussions with the three dozen agencies and jurisdictions that were employing, seeking to employ, or thinking they were employing a PerformanceStat leadership strategy. These include:

CompStats in Boston; Los Angeles; Lowell, Mass.; Queensland, Australia, plus New York City's TrafficStat.

City, County, and State AgencyStats: NYC Department of Children's Services (ChildStat), NYC Department of Correction (TEAMS), NYC Human Resources Administration (JobStat and VendorStat), NYC Department of Probation (STARS), Los Angeles County Department of Public Social Services (DPSSTAT), Los Angeles County Department of Mental Health (STAT), Rhode Island Department of Education (EdStat), Ohio Department of Job and Family Services (PerformanceCenter), and Wisconsin Department of Children and Families (KidStat).

Federal AgencyStats: Food and Drug Administration (FDA-Track), Federal Emergency Management Agency (FEMAStat), Department of Housing and Urban Development (HUDStat), Department of the Treasury (Quarterly Performance Reviews), Department of Veterans Affairs (Monthly Performance Reviews).

JurisdictionStats: Aberdeen (Scotland, CitiStat), Atlanta (ATLStat), Baltimore (CitiStat), Columbus (Ohio, Columbus*Stat), Hartford (HartStat), King County (Washington, KingStat), Louisville (LouieStat), Maryland (StateStat), New Orleans (BlightStat), Newark (ReentryStat), PalmBay (PalmStat), Philadelphia (PhillyStat), Providence (ProvStat), Rotterdam (The Netherlands, MaasStat), San Francisco (SFStat), Somerville (SomerStat), Syracuse (SyraStat), Warren (Michigan, CitiStat), Washington, D.C. (CapStat), Washington State (GMAP).

Following is a partial list of people who contributed in some way to this book. I say partial because I was never able to write down the names of all those who spoke at a PerformanceStat session or who commented on a presentation (and thus contributed to my understanding of the workings of this strategy). Partial because my memory doesn't permit me to recall the names of all of those with whom I did talk. Thus, what follows fails to adequately acknowledge every member of this PerformanceStat cast of thousandsincluding chief executives, middle managers, front-line supervisors, and scholars (let alone students and executive-education participants). Inevitably, I may have inadvertently left some people off this list. To them (or to those whose names I have misspelled), I apologize.

David Abbott, Mark Abramson, Tara Acker, Jacob Aguilar, Jennifer Ahn, Amiee Albertson, Alphonzo Albright, Greg Allen, Nicholas Altieri, Christina Altmayer, Alan Altshuler, Eloise Anderson, Susan Angell, Phil Ansell, John Antonelli, Kenneth Apfel, Kendra Amaral, Constance Ament, Louise Appleton, Arcelio Aponte, Robin Arnold-Williams, Paul Arns, David Ashley, Amy Astle-Raaen, Douglass Austin, Shannon Avery

Tasha Bahal, Sara Bahler, Amy Baker, Jessie Baker, Eugene Bardach, Anthony Barksdale, James Barry, Alison Battaglia, Susan Battle-McDonald , Phineas Baxandall, Frederick Bealefeld, George Beard, Gregory Beaverson, Charlie Beck, Jody Becker-Green, William Beiersdorfer, Peter Beilenson, Larisa Benson, William Berger, Jill Berry, Michael Bezanson, Jim Blakeman, Beth Blauer, Sherry Bodine, Pool Boersma, Jenifer Boss, Bruce Botka, Leigh Botwinik, Fredi-Ellen Bove, Anthony Braga, William Bratton, Daniela Bremmer, Patricia Brennan, Jonathan Breul, Terri Bright, Katie Brillantes, Jonathan Brock, Connie Brown, Dustin Brown, Philip Browning, Russ Brubaker, Denise Burgin, Mark Bussow

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