Clinton W. McLemore - Inspiring Trust: Strategies for Effective Leadership

Inspiring Trust does a first-rate job of providing practical insights on effective leadership through a focus on trust: what it is, how some people develop it, how to spot it in yourself and in others.

William G. Ouchi, PhD, Sanford and Betty Sigoloff Distinguished Chair in Corporate Renewal, UCLA Anderson School of Management, author of the New York Times bestseller, Theory Z: How American Management Can Meet the Japanese Challenge

Clinton McLemore offers practical insights on how trustand with it leadershipis earned everyday in our workplaces and in our relationships. As he recommends, mark it up and make it yours.

Charles P. Ries, Former U.S. Ambassador to Greece; currently Vice President, International, The RAND Corporation

The strategies outlined by Dr. McLemore will challenge leaders at every level to move beyond natural ability and intellect, toward trustworthy, effective leadership.

Jeff S. Barney, Vice President & General Manager, Toshiba America

Weve recently implemented many of Clintons strategies. Inspiring Trust deftly gives organizations a fresh approach to dynamic leadership in an increasingly competitive marketplace.

Warren I. Mitchell, Chairman of the Board, Clean Energy

A profoundly meaningful work on the art, science, and practice of leadership. Its succinct but comprehensive, and intelligent yet eminently accessible... useful to both aspiring leaders and organizations seeking to identify and develop leaders.

G. Joyce Rowland, SVP, Human Resources, Diversity and Inclusion, Sempra Energy

Dr. McLemores wonderful book gives us a blueprint on exactly how to build organizations of the highest trust, greatest impact and most meaningful outcomes.

R. J. Kelly, Founder and Chief Visionary Officer, Wealth Legacy Family of Companies

Trust is a journey and not a destination. This is a great roadmap!

Dennis V. Arriola, CEO, Southern California Gas Company

Inspiring Trust is easy to read and full of real-world examples and howto-do-it tips... provides great insight into how to develop and maintain trust in people below, above, and beside you.

Brigadier General (CA) Emory J. Hagan, III, Director, Safety and Enforcement Division, California Public Utilities Commission

Bravo to Clinton McLemore! Whether youre a young aspiring manager or a veteran of the business world, this book offers practical strategies to improve your effectiveness as a leader.

Jeffrey W. Martin, CEO of San Diego Gas & Electric

A gold mine. Filled with real-life examples, Inspiring Trust helps you turn strategy into practice, and reflects the wisdom gained from decades of helping leaders succeed. Owning this book is like having an executive coach with you at all times.

Michael H. Misumi, Chief Information Officer (CIO), Johns Hopkins Applied Physics Laboratory

Dr. McLemores keen intellect, intuitive thinking, and decades of experience combine to make him the best person I know to write about trust and leadership. I would especially recommend this book to young professionals.

Willis B. Wood, Jr., Former CEO of Pacific Enterprises; Past Chairman of the Automobile Association of America (AAA); Member, Board of Trustees, University of Southern California

This book will prove invaluable to leaders and prospective leaders in fields ranging from business, academia, government and the non-profit sector.

Malcolm Gillis, University Professor, Rice University

Its rare to find a book that so effectively captures and breaks down the components of leadership. Dr. McLemore analyzes situational dynamics with stories that can add value to anyones career.

Betsy Berkhemer-Credaire, Co-owner of Berkhemer Clayton Retained Executive Search, author of The Board Game: How Smart Women Become Corporate Directors

A timely and significant topic for leaders. I like the two axes of trust: competence and character.

J. Kenneth Thompson, Owner and CEO, Pacific Star Energy, LLC; Member of the Board of Directors of Alaska Air Group, Pioneer Natural Resources, Coeur Mining, Inc., and Tetra Tech, Inc.; Former Executive Vice President of ARCO

Having navigated my way up the corporate latter for decades, the trip would have been a lot easier if I had read this book early on. Use it as an ongoing resource.

Carl Anderson, President of the Board of Directors, Kaweah Delta Health Care District

Strategies for Effective Leadership

Clinton W. McLemore

Copyright 2014 by Clinton W. McLemore

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, except for the inclusion of brief quotations in a review, without prior permission in writing from the publisher.

Library of Congress Cataloging-in-Publication Data

McLemore, Clinton W., 1946
Inspiring trust: strategies for effective leadership / Clinton W. McLemore.
pages cm
Includes bibliographical references and index.
ISBN 978-1-4408-3357-1 (hard copy: alk. paper) ISBN 978-1-4408-3358-8 (ebook)
1. Leadership. I. Title.
HD57.7M39583 2014
658.4'092dc23 2014017831

ISBN: 978-1-4408-3357-1
EISBN: 978-1-4408-3358-8

18 17 16 15 14 1 2 3 4 5

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To Major Kevin J. Stepp (USMC)

Both the Wall Street Journal and Harvard Business Review have highlighted declining trust as a major contributor to adverse social conditions, both political and economic. Trust in the leaders of organizationswhether large or small, profit or nonprofit, government or privateis increasingly important, perhaps because it seems to be in decline. It is often the missing link in leadership.

This book is for any executive, officer, director, manager, or supervisor who wants to become a better leader. It will help you move those you intend to lead from surface compliance to genuine alignmentinternalization of your vision, mission, and goals.

Let me add that if you do not align with those above you, it will be difficult to persuade them of your noble intentions, or to get them to accept your good ideas or constructive feedback. It may also prove challenging to get subordinates to do what you say, but not what you do.

Leadership is enrolling and enfranchising others, and in a democratic society this only occurs when they trust your competence and character. Inspiring Trust demonstrates how to foster this trust by engaging in specific behaviors that prompt those around yousupervisors, peers, subordinatesto develop confidence in your capability and credibility, to conclude that you (a) know what youre doing and (b) will look out for their welfare and the good of the enterprise.

In the past decade, there has been growing interest in trust. Several books on the topic have already appeared. None of them, however, offers the practical advice captured in the pages that follow. Books about trust typically focus more on the what than the how. They offer discussions about the importance of trust, but mostly high-altitude generalities on how actually to facilitate it. Inspiring Trust, by contrast, offers concrete counsel on what to do to enhance trustand what not to do. You will note, for example, how everything you say, even at a company social event, is on the record. And, you will see why it makes no sense to pay unnecessary social prices.