Cary Cooper - Organisational Behaviour for Dummies

Organisational Behaviour For Dummies

by Cary L. Cooper, PhD, Lynn Holdsworth, PhD, and Sheena Johnson, PhD

Organisational Behaviour For Dummies

Published by
John Wiley & Sons, Ltd
The Atrium
Southern Gate
Chichester
West Sussex
PO19 8SQ
England

Copyright 2012 John Wiley & Sons, Ltd, Chichester, West Sussex, England

Published by John Wiley & Sons, Ltd, Chichester, West Sussex

All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except under the terms of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, Saffron House, 6-10 Kirby Street, London EC1N 8TS, UK, without the permission in writing of the Publisher. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, England, or emailed to permreq@wiley.co.uk, or faxed to (44) 1243 770620.

Trademarks: Wiley, the Wiley logo, For Dummies, the Dummies Man logo, A Reference for the Rest of Us!, The Dummies Way, Dummies Daily, The Fun and Easy Way, Dummies.com, Making Everything Easier, and related trade dress are trademarks or registered trademarks of John Wiley & Sons, Inc., and/or its affiliates in the United States and other countries, and may not be used without written permission. All other trademarks are the property of their respective owners. John Wiley & Sons, Inc., is not associated with any product or vendor mentioned in this book.

Limit of Liability/Disclaimer of Warranty: The publisher and the author make no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically disclaim all warranties, including without limitation warranties of fitness for a particular purpose. No warranty may be created or extended by sales or promotional materials. The advice and strategies contained herein may not be suitable for every situation. This work is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services. If professional assistance is required, the services of a competent professional person should be sought. Neither the publisher nor the author shall be liable for damages arising herefrom. The fact that an organization or Website is referred to in this work as a citation and/or a potential source of further information does not mean that the author or the publisher endorses the information the organization or Website may provide or recommendations it may make. Further, readers should be aware that Internet Websites listed in this work may have changed or disappeared between when this work was written and when it is read.

For general information on our other products and services, please contact our Customer Care Department within the U.S. at 877-762-2974, outside the U.S. at 317-572-3993, or fax 317-572-4002.

For technical support, please visit www.wiley.com/techsupport .

Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com . For more information about Wiley products, visit www.wiley.com .

British Library Cataloguing in Publication Data: A catalogue record for this book is available from the British Library

ISBN 978-1-119-97791-9 (pbk); ISBN 978-1-119-95125-4 (ebk); ISBN 978-1-119-95123-0 (ebk); ISBN 978-1-119-95124-7 (ebk)

Printed and bound in Great Britain by TJ International, Padstow, Cornwall

10 9 8 7 6 5 4 3 2 1

About the Authors

Cary L Cooper is Distinguished Professor of Organisational Psychology & Health at Lancaster University Management School. He is also Chair of the Academy of Social Sciences and President of the British Association of Counselling & Psychotherapy. Cary is Editor of the journal Stress & Health and the author or editor of many books and articles in the areas of organisational behaviour, stress, and wellbeing at work. He received a CBE from the Queen in 2001 for his contribution to organisational health.

Lynn Holdsworth, PhD, is a Chartered Psychologist. She lectures in work psychology and organisational behavior to undergraduate and postgraduate students at Manchester Business School (MBS) at the University of Manchester, and is a visiting researcher at MBS and Lancaster University. Prior to her academic career, she worked in human resources and in management positions in media and advertising.

Lynn is a qualified Life Coach and advises organisations and individuals in the areas of stress, empowerment, job satisfaction, and leadership development.

Sheena Johnson, PhD, is an Occupational and Chartered Psychologist. She lectures at Manchester Business School at the University of Manchester. She teaches work psychology and organisational behavior topics to undergraduate, postgraduate, professional, and international students. She is an active researcher into the topics of stress and health, and training.

Sheena is the author of numerous journal articles and book chapters on organisational behavior topics and regularly presents her work at national and international conferences.

Authors Acknowledgements

From Cary: I would like to dedicate this book to all my postgraduate students who educated and stimulated me.

From Lynn: Thanks to my co-authors, work colleagues, and friends for your invaluable help and wise advice. To my husband, Phil; parents, Rita and Eric; boys, Kris and Lee; and parents-in-law, Dorothy and John. Many thanks for your support during the writing of this book.

From Sheena: Thanks to my co-authors and work colleagues for being so great to work with. Thanks to my family and friends for your continued and much-appreciated support and encouragement. Special thanks and love to my mother Elva, father Gwyn, and my two wonderful daughters, Keely and Bethan.

Publishers Acknowledgements

Were proud of this book; please send us your comments at http://dummies.custhelp.com . For other comments, please contact our Customer Care Department within the U.S. at 877-762-2974, outside the U.S. at 317-572-3993, or fax 317-572-4002.

Some of the people who helped bring this book to market include the following:

Acquisitions, Editorial, and Vertical Websites

Project Editor: Steve Edwards

Commissioning Editor: Claire Ruston

Assistant Editor: Ben Kemble

Development Editor: Charlie Wilson

Copy Editor: Kelly Ewing

Technical Editor: Ashley Weinberg

Proofreader: Kim Vernon

Production Manager: Daniel Mersey

Publisher: David Palmer

Cover Photos: iStock/Don Bayley

Cartoons: Rich Tennant ( www.the5thwave. com )

Composition Services