Otto Penz - Governing Affects: Neoliberalism, Neo-bureaucracies, and Service Work
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Governing Affects explores the neoliberal transformation of state governance in Europe towards affective forms of dominance exercised by customer-oriented neo-bureaucracies and public service providers. By investigating the rise of affective labour in contemporary European service societies and the conversion of state administrations into business-like public services, the authors trace the transformative power of neoliberal political thought as it is put into practice. The book examines new affective modes of subjectivation and activation of public employees, as well as their embodiment of affective requirements, to successfully guide and advise citizens. Neoliberalism induces a double agency in neo-bureaucrats: entrepreneurialism is coupled with affective skills for the purpose of governing clients in their own best interests. These competences are unevenly distributed between the genders, as their affective dispositions differ historically. Drawing on the theoretical concepts of Foucault and Bourdieu, the book offers innovative insights into recent processes of state transformation, affective subjectivation, and changes in labour relations. By combining theory building on governance with empirical research in key areas of state power, the book will be of interest to scholars and researchers in a broad range of disciplines, including political science, political sociology, and critical governance studies.
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James M. Thomas
Hans Reihling
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Governing Affects
Governing Affects explores the neoliberal transformation of state governance in Europe towards affective forms of dominance exercised by customer-oriented neo-bureaucracies and public service providers.
By investigating the rise of affective labour in contemporary European service societies and the conversion of state administrations into business-like public services, the authors trace the transformative power of neoliberal political thought as it is put into practice. The book examines new affective modes of subjectivation and activation of public employees, as well as their embodiment of affective requirements, to successfully guide and advise citizens. Neoliberalism induces a double agency in neo-bureaucrats: entrepreneurialism is coupled with affective skills for the purpose of governing clients in their own best interests. These competences are unevenly distributed between the genders, as their affective dispositions differ historically. Drawing on the theoretical concepts of Foucault and Bourdieu, the book offers innovative insights into recent processes of state transformation, affective subjectivation, and changes in labour relations.
By combining theory building on governance with empirical research in key areas of state power, the book will be of interest to scholars and researchers in a broad range of disciplines, including political science, political sociology, and critical governance studies.
Otto Penz is a Senior Lecturer in the Department of Sociology, University of Vienna. His research interests include political sociology and sociology of the body. He is the author of numerous books, one recently with Birgit Sauer: Affektives Kapital: Die konomisierung der Gefhle im Arbeitsleben, 2016.
Birgit Sauer is a Professor of Political Science in the Department of Political Science, University of Vienna. Her research interests include gender and politics, gender, right-wing populism, and affect. One of her recent publications is the edited volume, with Mojca Pajnik: Populism and the Web: Communicative Practices of Parties and Movements in Europe, 2017.
Routledge Studies in the Sociology of Emotions
Mary Holmes
Professor at the University of Edinburgh, UK
Julie Brownlie
Senior Lecturer at the University of Edinburgh, UK
The sociology of emotions has demonstrated the fundamental and pervasive relevance of emotions to all aspects of social life. It is not merely another specialized sub-discipline; rather it aims to reconfigure bases of mainstream sociology. This book series will not only be of interest for specialists in emotions but to sociology at large. It is a locus for developing enhanced understandings of core problems of sociology, such as power and politics, social interactions and everyday life, macro-micro binaries, social institutions, gender regimes, global social transformations, the state, inequality and social exclusion, identities, bodies and much more.
The Emotional Market
Capitalism, Consumption and Authenticity
Edited by Eva Illouz
Emotions in Late Modernity
Edited by Roger Patulny, Alberto Bellochi, Sukhmani Khorana, Rebecca Olson, Jordan McKenzie and Michelle Peterie
Love as a Collective Action
Latin America, Emotions and Interstitial Practices
Adrian Scribano
Interactional Justice
The Role of Emotions in the Performance of Loyalty
Lisa Flower
Governing Affects
Neoliberalism, Neo-Bureaucracies, and Service Work
Otto Penz and Birgit Sauer
For more information about this series, please visit: www.routledge.com/sociology/series/RSSE
First published 2020
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
and by Routledge
52 Vanderbilt Avenue, New York, NY 10017
Routledge is an imprint of the Taylor & Francis Group, an informa business
2020 Otto Penz and Birgit Sauer
The right of Otto Penz and Birgit Sauer to be identified as authors of this work has been asserted by them in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
Names: Penz, Otto, author. | Sauer, Birgit, author.
Title: Governing affects : neo-liberalism, neo-bureaucracies, and
service work / Otto Penz and Birgit Sauer.
Description: Milton Park, Abingdon, Oxon ; New York, NY :
Routledge, 2019. | Series: Routledge studies in the sociology of
emotions | Includes bibliographical references and index.
Identifiers: LCCN 2019043320 (print) | LCCN 2019043321
(ebook) | ISBN 9780815380740 (hardback) | ISBN
9781351212434 (ebook)
Subjects: LCSH: NeoliberalismEurope. | Administrative
agenciesEuropeReorganization. | Civil serviceEurope. |
Municipal officials and employeesAttitudes. | Affect
(Psychology)
Classification: LCC HC240 .P3792 2020 (print) | LCC HC240
(ebook) | DDC 352.3/67094dc23
LC record available at https://lccn.loc.gov/2019043320
LC ebook record available at https://lccn.loc.gov/2019043321
ISBN: 978-0-8153-8074-0 (hbk)
ISBN: 978-1-351-21243-4 (ebk)
Typeset in Bembo
by Apex CoVantage, LLC
Contents
Guide
Otto Penz is a Senior Researcher in the Department of Political Science and a Senior Lecturer in the Department of Sociology at the University of Vienna. Between 2000 and 2012 he has been appointed Adjunct Associate Professor at the University of Calgary. His research interests include political sociology, sociology of work, sociology of the body and emotions, and theory. He is the author of numerous books, book chapters, and articles. Recent publications include the monograph by Penz, Otto and Sauer, Birgit: Affektives Kapital: Die konomisierung der Gefhle im Arbeitsleben , Frankfurt and New York: Campus 2016.
Birgit Sauer is a Professor of Political Science in the Department of Political Science at the University of Vienna. She has been leading several national and international research projects on affective transformation of state bureaucracies, gender equality policies, right-wing populism and gender, migration, and media populism. Her research interests include comparative gender equality policies, state theory, democracy theory, gender, and right-wing populism. Recent publications include: Pajnik, Mojca and Sauer, Birgit (eds.): Populism and the Web: Communicative Practices of Parties and Movements in Europe , London: Routledge 2017.
A book is never solely the product of its authors but relies on various resources of institutional and personal support. We are grateful that the Austrian Science Fund and the Austrian National Bank funded our studies on affective labour. We are equally grateful that the managing directors of unemployment agencies in Vienna, Munich, and Bern, and the management of the Austrian Mail in Vienna, provided the opportunity to conduct our empirical research. We are deeply indebted to our co-researchers of the FWF-project on employment agencies, Myriam Gaitsch, Barbara Glinsner, and Johanna Hofbauer, for their collaboration, analytical contributions and co-authored articles. Above all, we want to thank the numerous interview partners in all organisations for their time and patience, not least during our observations and videography. Without the language support of Lisa Rosenblatt, Erika Doucette, and Kelly Mulvaney, the book would read differently. Our thanks also go to Verena Kettner and Laura Brandt for their editorial support. And finally, we want to thank the Department of Political Science for all its institutional and administrative assistance.
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