Herbert S. White - At the Crossroads: Librarians on the Information Superhighway

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Page iii At the Crossroads Librarians on the Information Superhighway Herbert S. White 1995 Libraries Unlimited, Inc. Englewood, Colorado

Page iv Dedicated to the thousands of colleagues and students who have helped to shape my thinking, but most of all to my wife Virginia, who has played a role in this process for more than 40 years. Copyright 1995 Libraries Unlimited, Inc. All Rights Reserved Printed in the United States of America No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Libraries Unlimited, Inc. P.O. Box 6633 Englewood, CO 80155-6633 1-800-237-6124 Production Editor: Kevin W. Perizzolo Copy Editor: Tama J. Serfoss Interior design and typesetting: Judy Gay Matthews Library of Congress Cataloging-in-Publication Data White, Herbert S. At the crossroads: librarians on the information superhighway / Herbert S. White. xviii, 422 p. 17x25 cm. Includes bibliographical references. ISBN 1-56308-165-2 (hardbound) 1. Library scienceUnited States. I. Title. Z665.2.U6W48 1995 020'.0973dc95-18337B CIP

Page v CONTENTS Foreword ix Introduction xi Part 1 Librarians and Their Role as Defined by Themselves and by Others Introduction 3 The Role of Reference Service in the Mission of the Academic Library 11 Personal Information Needs in a Democratic Society 23 Librarians and the FBI 29 "Send These, the Homeless, Tempest-Tost to Me" 34 Pseudo-Libraries and Semi-Teachers 39 Managers and Leaders: Are There More Differences Than Similarities? 51 Getting into This Mess Wasn't Easy! It Took a Lot of Effort on Our Part 56 TechnologyA Means to an End Only If You Can Agree on the End 67 Professional Librarians and Professionals in Libraries 74 Librarians vs. Computer Professionals 78 Diversity Is Not Fragmentation: Building a Strong Whole from Many Parts 82 Off-Campus Education and Library ServiceExperiences and Observations 90

Page vi Meetings, Bloody Meetings 99 The Reference Librarian as Information Intermediary: The Correct Approach Is the One That Today's Client Needs Today 104 The Double-Edged Sword of Library Volunteerism 115 Scholarly Publication, Academic Libraries, and the Assumption That These Processes Are Really Under Management Control 119 Information Technology, Users, and Intermediaries in the 21st Century: Some Observations and Predictions 130 Bailing Out the Pacific Ocean with a Teaspoon 140 Library Research and Government FundingA Less Than Ardent Romance 145 Part 2 Librarians, Their Self-Image, and the Perceptions That Define Their Preparation Introduction 155 Information Access and the Changing Library School Curriculum

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