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Michael J. Sydor - APM Best Practices: Realizing Application Performance Management (Books for Professionals by Professionals)

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Michael J. Sydor APM Best Practices: Realizing Application Performance Management (Books for Professionals by Professionals)
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The objective of APM Best Practices: Realizing Application Performance Management is to establish reliable application performance management (APM) practicesto demonstrate value, to do it quickly, and to adapt to the client circumstances. Its important to balance long-term goals with short-term deliverables, but without compromising usefulness or correctness. The successful strategy is to establish a few reasonable goals, achieve them quickly, and then iterate over the same topics two more times, with each successive iteration expanding the skills and capabilities of the APM team. This strategy is referred to as Good, Better, Best. The application performance monitoring marketplace is very focused on ease of installation, rapid time to usefulness, and overall ease of use. But these worthy platitudes do not really address the application performance management processes that ensure that you will deploy effectively, synergize on quality assurance test plans, triage accurately, and encourage collaboration across the application life cycle that ultimately lowers overall application cost and ensures a quality user experience. These are also fine platitudes but these are the ones that are of interest to your application sponsors. These are the ones for which you need to show value. This CA Press book employs this iterative approach, adapted pragmatically for the realities of your organizational and operational constraints, to realize a future state that your sponsors will find useful, predictable and manageableand something that they will want to fund. In the meantime, you will learn the useful techniques needed to set up and maintain a useful performance management system utilizing best practices regardless of the software provider(s). What youll learn Understand the value proposition of application performance management and its impact on the IT organization. Justify an application performance management investment tailored to the realities of your corporate culture. Appreciate the organization forms that successful practitioners employ. Manage the evaluation and selection of a monitoring solution. Techniques to schedule and supervise the initial and successive deployments of APM technology with consistent, predictable, and reliable practices. Develop a catalog of services to guide the evolution of the monitoring initiative, as investment or critical incidents present themselves. Learn and master the basic and advanced techniques in employing APM technology to address application performance and overall software quality. Who this book is for Given the vendor-neutral theme of the book, anyone who is interested in performance management of distributed and mainframe solution architectures will have an interest in the book. It should become the seminal reference for this segment of the IT industry. IT professionals need this book because it will allow them to better understand the nature of the investment, the value proposition, and the impact that APM technology will have on their organization. It will allow them to achieve proactive management of their applications and infrastructure to help improve the quality, identify and document defects, and reduce overall management costs of the software that their organization tests and operates. Table of Contents Getting Started with APM Business Justification Assessments Staffing and Responsibilities APM Patterns The Pilot Evaluation Deployment Strategies Essential Processes Essential Service Capabilities Solution Sizing Load Generation Baselines The Application Audit Triage with Single Metrics Triage with Baselines Triage with Trends Firefighting and Critical Situations

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APM Best Practices Realizing Application Performance Managment Copyright 2010 - photo 1

APM Best Practices: Realizing Application Performance Managment

Copyright 2010 by CA Technologies. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.

The information in this publication could include typographical errors or technical inaccuracies, and the authors assume no responsibility for its accuracy or completeness. The statements and opinions expressed in this book are those of the authors and are not necessarily those of CA Technologies. (CA). CA may make modifications to any CA product, software program, method or procedure described in this publication at any time without notice.

Any reference in this publication to third-party products and websites is provided for convenience only and shall not serve as the authors' endorsement of such products or websites. Your use of such products, websites, any information regarding such products or any materials provided with such products or on such websites shall be at your own risk.

To the extent permitted by applicable law, the content of this book is provided AS IS without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event will the authors or CA be liable for any loss or damage, direct or indirect, arising from or related to the use of this book, including, without limitation, lost profits, lost investment, business interruption, goodwill or lost data, even if expressly advised in advance of the possibility of such damages. Neither the content of this book nor any software product referenced herein serves as a substitute for your compliance with any laws (including but not limited to any act, statute, regulation, rule, directive, standard, policy, administrative order, executive order, and so on (collectively, Laws) referenced herein or otherwise. You should consult with competent legal counsel regarding any such Laws.

All rights reserved. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without the prior written permission of the copyright owner and the publisher.

ISBN-13 (pbk): 978-1-4302-3141-7

ISBN-13 (electronic): 978-1-4302-3142-4

Printed and bound in the United States of America (POD)

Trademarked names may appear in this book. Rather than use a trademark symbol with every occurrence of a trademarked name, we use the names only in an editorial fashion and to the benefit of the trademark owner, with no intention of infringement of the trademark.

President and Publisher: Paul Manning

Lead Editor: Jeffrey Pepper

Editorial Board: Steve Anglin, Mark Beckner, Ewan Buckingham, Gary Cornell, Jonathan Gennick, Jonathan Hassell, Michelle Lowman, James Markham, Matthew Moodie, Duncan Parkes, Jeffrey Pepper, Frank Pohlmann, Douglas Pundick, Ben Renow-Clarke, Dominic Shakeshaft, Matt Wade, Tom Welsh

Coordinating Editor: Laurin Becker

Copy Editor: Mary Behr

Compositor: Mary Sudul

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Cover Designer: Anna Ishchenko

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The information in this book is distributed on an as is basis, without warranty. Although every precaution has been taken in the preparation of this work, neither the author(s) nor Apress shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work.

Contents
About the Author
Michael J Sydor is a software solution architect who has invested 20 years in - photo 2

Michael J. Sydor is a software solution architect who has invested 20 years in the mastery of high performance computing technology. He has significant experience identifying and documenting technology best practices and has designed programs to mentor and realize client performance management teams. With a broad combination of software and systems architecture experience, as well as critical situation and traditional performance analysis, Michael is well positioned to influence and guide major initiatives within client IT organizations, for both distributed and mainframe architectures, and across Telco, Cable, Financial Trading, Media, Banking, Insurance, and Utilities industries.

Acknowledgments

This book is possible only through the efforts and interests of a large number of people who have supported the project, contributed to this body of experience, or helped in the refinement of the message. There are three teams:

Team AMy wife Jill and daughter Natasha, who had to endure my constant distraction and long hours devoted to this project over a very difficult year. Their support and patience helped keep it going.

Team BThe collaborators: Karen Sleeth (CA Press) and Jeff Cobb at CA. Jeffrey Pepper (editor) and Lauren Becker at Apress, along with the Apress production team. This is my first book. I needed a lot of help. These folks helped get it done right.

Team CThe extended team who bring APM to the marketplace: sales, technical and management.

A number of sales people directly contributed to this project by getting me in front of the real problems in the industry, primarily Ron Berkovits, who had (and maintains) a great enthusiasm for the best practices approach. Kristine Chamberline commissioned the first discussion paper introducing the best practice value proposition which lead to the vendor-neutral, Center of Excellence program. Kristine also committed Ron, Sam Terrell and Fran Rempusheski to the initial rollout of the sales-facing side of this story to further refine business propositions.

I am of course indebted to my direct and executive management who have kept me entertained, challenged and employed. This includes Mike Measel, Tom Bertrand, Kenton Siekman and Chris Cook. Chris has been guiding the APM business for many years, effectively commissioned this book, and made sure it survived the nuances of the business. It is exceptionally rare to be able to talk about what really leads to customer success and see it through.

In order to reach this current level of technical maturity I needed to draw from many other practitioners including Dave Martin, Ki Allam, Jason Collins, Mark Addleman, Mike Measel, Carl Seglum, Don Darwin, Haroon Ahmed, Andreas Reiss, Gil Rice, Paul Jasek, Sylvain Gilbassier, David Barnes, Omar Ocampo, Mike Risser, Ben Tan, Tom Krupta, Shubra Kar, Matt LeRay, Prabhjot Singh, and Hal German. All of these folks contributed experiences, often beyond my own skills, and frequent cross-fertilization of ideas as the best practices were established and refined.

These varied experiences would not have been possible without the seasoned guidance of Dick Williams, who shepherded Wily Technology from startup to acquired company. Dick was a great inspiration who helped deliver some of the earliest APM messages as we all helped the marketplace mature. None of which was possible without a solid, capable product by Lew Cerne, Jeff Cobb, John Bley and many others. Their innovations made it possible for the extended team to focus on how to employ the tool, rather than being distracted with how to get it functioning. It just worked.

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