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Dee Hock - Birth of the chaordic age

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title Birth of the Chaordic Age author Hock Dee publisher - photo 1

title:Birth of the Chaordic Age
author:Hock, Dee.
publisher:Berrett Koehler
isbn10 | asin:1576750744
print isbn13:9781576750742
ebook isbn13:9781583764862
language:English
subjectHock, Dee,--1929- , VISA International--History, Businessmen--United States--Biography, Bank credit cards--History.
publication date:1999
lcc:HG1643.H63A3 1999eb
ddc:332.1/78
subject:Hock, Dee,--1929- , VISA International--History, Businessmen--United States--Biography, Bank credit cards--History.
Page iii
Birth of the Chaordic Age
Dee Hock
Founder, and CEO Emeritus
VISA
Page iv Copyright 1999 by Dee Hock All rights reserved No part of this - photo 2
Page iv
Copyright 1999 by Dee Hock
All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed "Attention: Permissions Coordinator," at the address below.
Berrett-Koehler Publishers, Inc.
450 Sansome Street, Suite 1200
San Francisco, CA 94111-3320
Tel: (415) 288-0260 Fax: (415)362-2512 www.bkconnection.com
ORDERING INFORMATION
Quantity sales. Special discounts are available on quantity purchases by corporations, associations, and others. For details, contact the "Special Sales Department" at the Berrett-Koehler address above.
Individual sales. Berrett-Koehler publications are available through most bookstores. They can also be ordered direct from Berrett-Koehler: Tel: (800) 929-2929; Fax: (802) 864-7626; www.bkconnection.com
Orders for college textbook/course adoption use. Please contact Berrett-Koehler: Tel: (800) 929-2929; Fax: (802) 864-7626.
Orders by U.S. trade bookstores and wholesalers. Please contact Publishers Group West, 1700 Fourth Street, Berkeley, CA 94710. Tel: (510) 528-1444; Fax (510) 528-3444.
Printed in the United States of America
Picture 3
Printed on acid-free and recycled paper that is composed of 50% recovered fiber, including 10% postconsumer waste.
Library of Congress Cataloging-in-Publication Data
Hock, Dee, 1929
Birth of the chaordic age / Dee Hock.1st ed.
p. cm.
Includes index.
ISBN 1-576-75074-4 (alk. paper)
1. Hock, Dee, 1929 2. BusinessmenUnited StatesBiography. 3. VISA
InternationalHistory. 4. Bank credit cardsHistory. I. VISA International.
II. Title.
HG1643.H63 A3 1999
332.1'78dc21
[B] 99-044779
CIP
First Edition
05 04 03 02 01 00 99 10 9 8 7 6 5 4 3 2 1
Picture 4Picture 5
CHAORD and CHAORDIC are registered trademarks of The Chaordic Alliance
Page v
This book is dedicated to all grandchildren, their
children, and the children's children. Would that I
could know and name them all.
Seven I shall:
Brian
Martin
Karan
Heather
Sarah
Andy
Katie
Page vii
Contents
Author's Note to the Reader
ix
Introduction: In Search of a More Liveable World
1
Prologue: On the Nature and Creation of Chaordic Organizations
5
1. Old Monkey Mind
15
2. A Lamb and the Lion of Life
31
3. The Bloodied Sheep
47
4. Retirement on the Job
63
5. Ordinary People, Extraordinary Things
81
6. The House of Cards
97
7. Nothing to Lose
113
8. The Impossible Imagined
127
9. The Next to the Last Word
145
10. The Corporation or the Cane?
165
11. And Then There Was One
179
12. Quite Ordinary People
195
13. The Victim of Success
215
14. The Golden Links
231
15. What's In a Name?
249
16. The Process Opens
269
17. The Jeweled Bearing
285
18. The Odyssey
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