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Susan Chandler - Casino Women: Courage in Unexpected Places

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Susan Chandler Casino Women: Courage in Unexpected Places
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Casino Women is a pioneering look at the female face of corporate gaming. Based on extended interviews with maids, cocktail waitresses, cooks, laundry workers, dealers, pit bosses, managers, and vice presidents, the book describes in compelling detail a world whose enormous profitability is dependent on the labor of women assigned stereotypically female occupationsmaking beds and serving food on the one hand and providing sexual allure on the other. But behind the neon lies another world, peopled by thousands of remarkable women who assert their humanity in the face of gaming empires relentless quest for profits.The casino women profiled here generally fall into two groups. Geoconda Arguello Kline, typical of the first, arrived in the United States in the 1980s fleeing the war in Nicaragua. Finding work as a Las Vegas hotel maid, she overcame her initial fear of organizing and joined with others to build the preeminent grassroots union in the nationthe 60,000-member Culinary Unionbecoming in time its president. In Las Vegas, the hottest union city in America, the collective actions of union activists have won economic and political power for tens of thousands of working Nevadans and their families. The story of these womens transformation and their success in creating a union able to face off against global gaming giants form the centerpiece of this book.Another group of women, dealers and middle managers among them, did not act. Fearful of losing their jobs, they remained silent, declining to speak out when others were abused, and in the case of middle managers, taking on the corporations goals as their own. Susan Chandler and Jill B. Jones appraise the cost of their silence and examine the factors that pushed some women into activism and led others to accept the status quo.Casino Women will appeal to all readers interested in women, gambling, and working-class life, and in how ordinary people stand up to corporate actors who appear to hold all the cards.

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CASINO
WOMEN
Courage in Unexpected Places
Susan Chandler
and Jill B. Jones
ILR PRESS, AN IMPRINT OF
CORNELL UNIVERSITY PRESS ITHACA AND LONDON
For Nevadas women casino workers
and their dreams of a better world
Slo le pido a Dios
Que el dolor no me sea indiferente,
Que la reseca muerte no me encuentre
Vaco y solo sin haber hecho lo suficiente.
I only ask of God
That he not let me be indifferent to the suffering,
And when death, that dusty time, comes
That I not be alone and empty, having not given my everything.
Len Gieco
Contents

Acknowledgments
You Have to Do It for the People Coming
Part I BACK OF THE HOUSE, FRONT OF THE HOUSE
Theyre Treating Us Like Donkeys, Really: Housekeeping and Other Back of the House Work
Kiss My Foot: Cocktail Waitressing
Part II UNION WOMEN
Ill Always Love the Union
Heres My Heart
Part III NONUNION WOMEN STAND UP
Darlene Jespersen v. Harrahs Entertainment, Inc.
Liberation Theology, Pit Boss Style
Part IV DEALERS: THE ILLUSION OF POWER
Dealing: The View from Dead Center
Stuck
Big Tobacco Rides the Strip
Part V WOMEN IN MANAGEMENT
Crossing Over to the Other Side
Conclusion: A Marvelous Victory
Notes
Bibliography
Acknowledgments

Casino Women has been a long time in the making and in consequence we have many thanks to extend. The first go out to the women casino workers themselves who with enormous grace let us into their worlds and in the process changed our lives. It is why we dedicated the book to them. We hope they are pleased with it. We want to mention in particular Tahis Castro and Ellie Hays, whose names do not appear anywhere in the book but whose examples of love and spirit stand at the very center of it. Thank you for believing in us and putting us in contact with so many casino women. (Because of Institutional Review Board constraints and sometimes a genuine threat to the womens livelihoods, we have not in most cases been able to use our informants real names. Some will be relieved that their names are not in print; but many others, justly proud of their work on behalf of casino workers, would be proud to have been named.)
At the Culinary Union and Culinary Training Academy thanks particularly to present and former members and staff: Courtney Alexander, Bobbette Bonds, Mary Burns, Hattie Canty, Tahis Castro, Nicolasa de la Puente, Margarita Farmer, Grace Gatti, Carmen Hamilton, Wanda Henry, Jeanette Hill, Steven Horsford, Geoconda Arguello Kline, Scott McKenzie, Peggy Pierce, Mirna Preciado, D Taylor, and Pilar Weiss. At the Alliance for Workers Rights, thanks to Tom Stoneburnermuch-loved and too-early-departedand Kricket Martinez. At the Progressive Leadership Alliance of Nevada, we thank Bob Fulkerson, Jan Gilbert, Joe Edson, and Rosa Molina for their work on behalf of Nevadas low-income families and for their support of Susans early work, Working Hard, Living Poor: A Living Wage Study for Nevada, which provided so much helpful context.
A long list of colleagues, scholars, activists, officials, students and others stepped in with valuable support during the years Casino Women was in the making. They include Rukaiyah Adams, Tony Badillo, Andrew Barbano, Dan Cook, Judy Cornelius, John Dobra, Ruby Duncan, Irene Fisher, Joanne Goodwin, Chuck Holt, Jim Kiernan, Cecilia Khan, Cassandra Little, Kit Miller, Marianne Miller, Maya Miller, Diane Nassir, Ruth Needleman, Cornelia Pillard, Richard Pillard, Tony Platt, Kate Price, Chris Pritsos, Paulina Raento, Katharine Robinson, Ann Stromquist, Shelton Stromquist, and Claytee White. Thanks, too, to Valerie Corson Rios for sharing a set of interviews she conducted with cocktail waitresses. A special thank you to Annelise Orleck, who models engaged narrative history in her wonderful book, Storming Caesars Palace, and provided helpful commentary in Casino Womens last stages. Forgive us if we have forgotten anyone. Of course, any errors are our own.
At the University of Nevada, Reno, thank you to colleagues who no doubt wondered if the book would ever appear, and in particular to Denise Montcalm, director of the School of Social Work; Charlie Bullock, former dean of the College of Human and Community Sciences; Candace Bortolin and Kim Truesdell; and our graduate assistants including Angela Bai, Elizabeth Dorway, Cecilia Khan, Heather Cabral, Matt Lauzon and Wendy Miley. To our many students, thanks for inspiring us. The university provided each of us with well-used sabbatical leaves and a Junior Faculty Development Grant. Thank you, too, to the Lois and Samuel J. Silberman Fund for early support of our research.
The idea for this book originated in a Nevada hot springs, and we especially want to thank the five faculty women who gathered there. Sustaining us over the years, they have been wonderful friends and capable desert campers. They include Catherine Smith and Alicia Smalley, who were so important at the beginning of Casino Women and sadly did not live to see its completion, Ellen Pillard, Valerie Cohen, and Deborah Achtenberg. Women friends have supported us throughout, no surprise given the nature of Casino Women, and in addition to the hot springs group, we thank Marie Boutte, Christiana Bratiotis, the early Thanksgiving crowd, Mary Hylton, Ann Stromquist, Stephanie Pace, and the Tecopah Obies (Susans classmates from Oberlins Class of 65).
A heartfelt thanks to Fran Benson, our editor at Cornell University Press, who took a chance on us and, with Kitty Liu, Candace Akins, and others, guided neophytes through the publication process.
Finally and most important, our families.
Jill B. Jones
Thanks to my parents, Grace and Ralph Backman. They would have liked Casino Women. Their own immigrant histories echo some of its stories: My fathers father left his family in Gothenburg, Sweden, and traveled alone to Utah when he was barely thirteen years old. My mothers Welsh grandmother was only twenty-one when she emigrated from St. Brides Major in Wales, a small coastal village I have had the pleasure of visiting. Thanks to Earl Jones, my artist husband. For more than fifty-one years he has been both ballast and source of inspiration. The depth and integrity of his own creative work have always served as a model. Thanks to my children, Nathan, Sarah, and Sam, all artistspainters, photographers, and poets. Their unending love, insight, and creativity have not only sustained and supported me but also have been a constant source of delight and amazement. Finally, I only have to look into the faces of my three beautiful granddaughtersChloe, Sophie, and Graceto be reminded of how important it is to work toward a more just and humane future. It is mainly to themand to the other young people in our increasingly fragile worldthat my hopes in the creation of this book have been directed. Finally to Stephanie, a friend through the ages and almost like family, thank you for believing in me and in the casino women.
Susan Chandler
My mother died during the writing of Casino Women, and while many of my interests remained a mystery to her, she loved me unconditionally and surely would have been pleased to see her daughters name in print. Thank you, Mom. Thanks, too, to Aunt Ruthie Pinkson, who stood up for women throughout her life. She claimed the first copy of Casino Women, but died before it could be delivered. My love to Kevin and Cindi Kerr and to the extended Pillard family who year after year provided Cedar Beach and its delights. Thanks, too, to all the Chandlers, especially Kelly, Dan, Kaitlyn, and TJ, and for memories of hundreds of labor songs sung. And at the center of it all, from the beginning and always, the next generation: Joey Chandler and Sue King; Katy and Kyle Chandler-Isacksen; and Gary Chandler and Liza Prado. My life! I doubt they knew how much a part of Casino Women they would become. A crowd of little ones joined us during the writing of the book and successfully put it and all other efforts in perspective: Liam Bun, Lucius King, Eva Quetzal, Wylie Bee, and Leo Isaiah. Welcome to the world, all. And finally, my beloved partner, Ellen Pillard, who was there for all of Casino Women s ups and downs, provided counsel again and again, and thankfully kept on with her own engaged life.
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