George Saunders - In Persuasion Nation

Mrs. Ruth Faniglia

210 Lester Way

Rochester, NY 14623

Dear Mrs. Faniglia,

We were very sorry to receive your letter of 23 Feb., which accompanied the I CAN SPEAK! you returned, much to our disappointment. We here at KidLuv believe that the I CAN SPEAK! is an innovative and essential educational tool that, used with proper parental guidance, offers a rare early-development opportunity for babies and toddlers alike. And so I thought I would take some of my personal time (I am on lunch) and try to address the questions you raised in your letter, which is here in front of me on my (cluttered!) desk.

First, may I be so bold as to suggest that some of your disappointment may stem from your own, perhaps unreasonable, expectations? Because in your letter, what you indicated, when I read it? Was that you think and/or thought that somehow the product can read your baby's mind? Our product cannot read your baby's mind, Mrs. Faniglia. No one can read a baby's mind. At least not yet. Although we are probably working on it! What the I CAN SPEAK!"' can do, however, is recognize familiar auralpatterns and respond to these patterns in a way that makes baby seem older. Say baby sees a peach. If you or Mr. Faniglia (I hope I do not presume) were to loudly say something like: "What a delicious peach!" the I CAN SPEAK! hearing this, through that hole, that little slotted hole near the neck, might respond by saying something like: "I LIKE PEACH." Or: "I WANT PEACH." Or, if you had chosen the

ICS2000 (which you did not, you chose the ICS1900, which is fine, perfectly good for most babies) the I CAN SPEAK! TM might even respond by saying something like: "FRUIT, ISN'T THAT ONE OF THE MAJOR FOOD GROUPS?"

Which would be pretty good for a six-month-old, don't you think, which my Warranty Response Card shows is the age of your son Derek, Derek Faniglia?

But here I must reiterate: That would not in reality be Derek speaking. Derek would not in reality know that a peach is fruit, or that fruit is a major food group. The I CAN SPEAK! knows it, however, and, from its position on Derek's face, gives the illusion that Derek knows it, by giving the illusion that Derek is speaking out of its twin moving SimuLips But that is it. That is all we claim.

Furthermore, in your letter, Mrs. Faniglia, you state that the I CAN SPEAK! "mask" (your terminology) takes on a "stressed-out look when talking that is not what a real baby's talking face appears like but is more like some nervous middleaged woman." Well, maybe that is so, but with all due respect (and I say this with affection), you try it! You try making a latex face look and talk and move like the real face of an actual live baby! Inside are over 5,000 separate circuits and 390 moving parts. And as far as looking like a middle-aged woman, we beg to differ. We do not feel that a middle-aged stressed-out woman has (1) no hair on head and (2) chubby cheeks and (3) fine downy facial hair. The ICS1900 unit is definitely the face of a baby, Mrs. Faniglia, we took over 2,500 photos of different babies and, using a computer, combined them to make this face on your unit, and on everybody else's unit, the face we call Male Composite 37 or, affectionately, "Little Roger." But what you possibly seem to be unhappy about is the fact that Little Roger's face is not Derek's face? To be frank, Mrs. Faniglia, many of you, our customers, have found it disconcerting that their baby looks different with the I CAN SPEAK! on, than with the I CAN SPEAK! off. Which we find so surprising. Did you not, we often wonder, look at the cover of the box? The ICS1900 is very plainly shown, situated on a sort of rack, looking facewise like Little Roger, albeit Little Roger is a bit crumpled and has a forehead furrow of sorts.

Which is why we came up with the ICS2100. With the ICS2100, your baby looks just like your baby. And because we do not want anyone to be unhappy with us, we would like to make you the gift of a complimentary ICS2100 upgrade! We would like to come to your house on Lester Way and make a personalized plaster cast of Derek's real, actual face! And soon, via FedEx, here will come Derek's face in a box, and when you slip that ICS2 100 over Derek's head and Velcro the Velcro, he will look nearly exactly like himself, plus we have another free surprise, which is that, while at your house, we will tape his actual voice and use it to make our phrases, the phrases Derek will subsequently say. So not only will he look like himself, he will sound like himself, as he crawls around your home, appearing to speak!

Plus we will throw in several personalizing options.

Say you call Derek "Lovemeister." (I am using this example from my own personal home, as my wife Ann and I call our son Billy "Lovemeister," because he is so sweet.) With the ICS2100, you might choose to have Derek say-or appear to

say-upon crawling into a room, "HERE COMES THE LOVEMEISTER!" Or "STOP TALKING DIRTY, THE LOVEMEISTER HAS ARRIVED!" How we do this is, laser beams coming out of the earlobes, which sense the doorframe! From its position on the head of Derek, the I CAN SPEAK! knows it has just entered a room! And also you will have over one hundred Discretionary Phrases to more highly personalize Derek. You might choose to have Derek say, on his birthday, for example, "MOMMY AND DADDY, REMEMBER THAT TIME YOU CONCEIVED ME IN ARUBA?" (Although probably you did not in fact conceive Derek in Aruba. That we do not know. Our research is not that extensive.) Or say your dog comes up and gives Derek a lick? You might make Derek say (if your dog's name is Queenie, which our dog's name is Queenie): "QUEENIE, GIVE IT A REST!" Which, you know what?