Daniel R. Tobin - The Knowledge-Enabled Organization: Moving from Training to Learning to Meet Business Goals

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title	:	The Knowledge-enabled Organization : Moving From "Training" to "Learning" to Meet Business Goals
author	:	Tobin, Daniel R.
publisher	:	AMACOM Books
isbn10 | asin	:	0814403662
print isbn13	:	9780814403662
ebook isbn13	:	9780585036083
language	:	English
subject	Employees--Training of, Employer-supported education.
publication date	:	1998
lcc	:	HF5549.5.T7T596 1998eb
ddc	:	658.3/124
subject	:	Employees--Training of, Employer-supported education.

The Knowledge-Enabled Organization Moving From "Training" to "Learning" to Meet Business Goals Daniel R. Tobin, Ph.D. American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Tobin, Daniel R., 1946 The knowledge-enabled organization: moving from "training" to "learning" to meet business goals / Daniel R. Tobin. p. cm. Includes bibliographical references and index. ISBN 0-8144-0366-2 (hardcover) 1. EmployeesTraining of. 2. Employer-supported education. I. Title. HF5549.5.T7T596 1997 658.3'124DC2197-24846 CIP 1998 Daniel R. Tobin All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

For Susan and Molly

Page vii Contents Acknowledgments ix Introduction 1 1 The Great Training Robbery 5 2 Knowledge and Skills: The Keys to Company Success 21 3 The Knowledge-Enabled Organization 39 4 The Learning Contract: Tying Learning to Business Goals 57 5 Learning to Get the Job Done 77 6 The Knowledge Network: Building Support for Employee and Organizational Learning 97 7 Fostering a Positive Learning Environment 121 8 Throw Out the Training Catalog, Not the Training Group 149 9 The Learning Organization, the Corporate University, and the Knowledge-Enabled Organization 171 10 Moving Learning Beyond Company Boundaries 187 Afterword: The Knowledge-Enabled Organization and the Future 203 Appendix: Index of Companies 207 Index 209

Page ix Acknowledgments

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