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Karl Erik Sveiby - The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets

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New strategies for business success based on shifting the focus from information to knowledge-- Fifty percent of the fastest-growing companies in the U.S. can be described as knowledge companies -- those that employ highly skilled, highly educated people who sell their knowledge rather than products-- Provides tools for measuring intangible assets such as competent and creative employees, patents, brand names, and company reputation-- Some archetypal knowledge companies are consultancy firms, advertising agencies, software companies, and architecture firmsFew of todays companies improve performance through knowledge or learning. This is because few managers understand how to make a business of knowledge. They focus on explicit knowledge -- information -- instead of implicit human knowledge. Investing in information technology instead of in people, they only know how to measure performance in money.This ground-breaking book offers practical advice and rules of thumb for designing a business strategy that focuses on knowledge as an intangible asset. It begins by outlining the differences between information-focused strategies (such as adding chips to a manufacturers product line) and knowledge-focused strategies (such as seeking returns in long term customer relationships, ideas and learning, and research and development). Measuring the knowledge-based assets of a company explains why, for example, Microsoft is valued at 40 times its worth on paper.In eight chapters, Sveiby assembles a veritable toolbox of knowledge-based management techniques to enable managers to meet the new business challenges of the coming century.

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title The New Organizational Wealth Managing Measuring Knowledge-based - photo 1

title:The New Organizational Wealth : Managing & Measuring Knowledge-based Assets
author:Sveiby, Karl Erik.
publisher:Berrett Koehler
isbn10 | asin:1576750140
print isbn13:9781576750148
ebook isbn13:9781583764060
language:English
subjectIntangible property--Management, Intangible property--Valuation, Organization, Information society.
publication date:1997
lcc:HD53.S893 1997eb
ddc:658
subject:Intangible property--Management, Intangible property--Valuation, Organization, Information society.
Page iii
The New Organizational Wealth
Managing & Measuring Knowledge - Based Assets
Karl Erik Sveiby
Page iv Copyright 1997 by Karl Erik Sveiby All rights reserved No part of - photo 2
Page iv
Copyright 1997 by Karl Erik Sveiby All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed "Attention: Permissions Coordinator" at the address below.
Berrett-Koehler Publishers, Inc. 450 Sansome Street, Suite 1200 San Francisco, CA 94111-3320 Tel: (415) 288-0260 Fax: (415) 362-2512
Ordering Information Individual sales. Berrett-Koehler publications are available through most bookstores. They can also be ordered direct from Berrett-Koehler at the address above.
Quantity sales. Special discounts are available on quantity purchases by corporations, associations, and others. For details, contact the Special Sales Department at the Berrett-Koehler address above.
Orders for college textbook/course adoption use. Please contact Berrett-Koehler Publishers at the address above.
Orders by U.S. trade bookstores and wholesalers. Please contact Publishers Group West, 4065 Hollis Street, Box 8843, Emeryville, CA 94662. Tel: (510) 658-3453; 1-800-788-3123. Fax: (510) 658-1834
Printed in the United States of America Printed on acid-free and recycled paper that is composed of 85% recovered fiber, including 15% postconsumer waste.
Library of Congress Cataloging-in-Publication Data
Sveiby, Karl Erik.
The new organizational wealth: managing and measuring
knowledge-based assets / Karl Erik Sveiby.
p. cm.
Includes bibliographical references (p. ) and index.
ISBN 1-57675-014-0 (alk. paper)
1. Intangible property-Management. 2. Intangible property
Valuation. 3. Organization. 4. Information society. I. Title.
HD53.S893 1997
658-dc21 97-1964
CIP
Printed in the United States of America First Edition 99 98 10 9 8 7 6 5 4 3 2
Copyediting: Susan Beris Indexing: Directions Unlimited Proofreading: PeopleSpeak Interior design and production: Joel Friedlander Publishing Services Cover: Richard Adelson
Page v
To Kati
Page vi
ACKNOWLEDGMENTS
One of those with an eye for emerging trends is Tom Lloyd, a like-minded author and thinker, who has been a source of inspiration for me ever since we collaborated on Managing Know-How (1987). Tom has improved the language and content of this book with his many contributions and suggestions.
I am also indebted to Brent Snow and Walter Johnston, who contributed American case material and insights. Both have supported my work with constructive dialogue and valuable, and much valued, advice.
I am grateful, too, to Charles Dorris, Libba Pinchot, Ron Cornman, and Tom Blanco, who reviewed the first drafts of the manuscript. Thank you! Thanks also to Alan Gilderson, who did the initial translation into English.
Last but not least I wish to thank my wife, Kati, doctor of ethnology. She has been an unfailing source of moral support and knowledgeable criticism from the earliest stages of my Ph.D. dissertation.
Page vii
CONTENTS
Preface
ix
Part One
The Era of the Knowledge Organization
1
Chapter 1
The New Wealth: Intangible Assets
3
Chapter 2
Tapping into the Limitless Resources of the Knowledge Era
19
Chapter 3
What is Knowledge? What is Competence?
29
Chapter 4
The Key Activity in Knowledge Organizations: Transferring Knowledge
40
Part Two
Managing Intangible Assets
51
Chapter 5
The Four Power Players in the Knowledge Organization
53
Chapter 6
Keys to Developing and Utilizing Professional Competence
65
Chapter 7
Building Internal Structure to Support Knowledge Transfer
78
Chapter 8
Improving Efficiency and Effectiveness through Internal Structure
95
Chapter 9
Managing External Structures to Maximize Knowledge Assets
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