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Gregory G. Dess - Beyond Productivity: How Leading Companies Achieve Superior Performance by Leveraging Their Human Capital

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If companies dont want to be devoured by the lions in todays knowledge-driven, competitive business arena, they must do two things--develop and retain the best and brightest people (their human capital), then use their other resources (financial, technological, physical, etc.) to create an organization where these people can excel. Based on extensive research, Beyond Productivity reveals how dozens of top firms, as well as up and coming ones, are doing just that--and leaping ahead of their competition. Readers will learn how organizations such as Microsoft, FedEx, Motorola, Southwest Airlines, Citibank: * recruit, select, develop, and retain the best available talent * design core business processes to most effectively utilize these employees, skills and talents * facilitate individual and organizational learning * foster an environment that values cooperation, but also encourages risk-taking and initiative * make optimum use of technology, and more.

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title Beyond Productivity How Leading Companies Achieve Superior - photo 1

title:Beyond Productivity : How Leading Companies Achieve Superior Performance By Leveraging Their Human Capital
author:Dess, Gregory G.; Picken, Joseph C.
publisher:AMACOM Books
isbn10 | asin:0814404359
print isbn13:9780814404355
ebook isbn13:9780585053981
language:English
subjectOrganizational effectiveness, Organizational learning, Leadership, Labor productivity, Human capital, Organizational effectiveness--Case studies.
publication date:1999
lcc:HD58.9.D47 1999eb
ddc:658.3
subject:Organizational effectiveness, Organizational learning, Leadership, Labor productivity, Human capital, Organizational effectiveness--Case studies.
Beyond Productivity
How Leading Companies Achieve Superior Performance by Leveraging Their Human Capital
Gregory G. Dess and Joseph C. Picken

American Management Association
New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C.
Brussels Mexico City Tokyo Toronto
This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.
Library of Congress Cataloging-in-Publication Data
Dess, Gregory G.
Beyond productivity: how leading companies achieve superior
performance by leveraging their human capital / Gregory G. Dess and
Joseph C. Picken
.
p. cm.
Includes bibliographical references and index
.
ISBN 0-8144-0435-9 (hc.)
1. Organizational effectiveness. 2. Organizational learning
.
3. Leadership. 4. Labor productivity. 5. Human capital.
6. Organizational effectivenessCase studies. I. Picken, Joseph C.
II. Title
.
HD58.9.D47 1999
658.3dc21Picture 2Picture 398-49319
Picture 4Picture 5Picture 6Picture 7CIP
1999 Gregory G. Dess and Joseph C. Picken
All rights reserved
.
Printed in the United States of America.
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, an imprint of AMA Publications, a division of American Management Association, 1601 Broadway, New York, NY 10019.
Printing number
10 9 8 7 6 5 4 3 2 1
Page v
Contents
Preface
vii
Acknowledgments
xi
1. Changing the Rules of the Game
1
Picture 8
A Changing Environment: The New Economy
2
Picture 9
Beyond Productivity: Competitive Advantage in the Knowledge Age
4
Picture 10
A Framework for Understanding
8
Picture 11
A New Perspective
8
Picture 12
Recipes for Success in a Changing Environment
27
2. Finding and Keeping the Best and the Brightest
31
Picture 13
More Effective Hiring Practices
34
Picture 14
Leveraging Human Capital Through Employee Development
42
Picture 15
Retaining Human Capital
53
Picture 16
Putting It All Together
59
3. Technology: Building Bridges and Leveraging Capabilities
67
Picture 17
The Changing Competitive Landscape
70
Picture 18
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