Art Carapola - Lord of the Infrastructure: A Roadmap for IT Infrastructure Managers
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Lord of the Infrastructure
A Management Guide for IT Infrastructure Managers
By Art Carapola
Copyright 2016 by NewVista Advisors, llc and Art Carapola
All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed Attention: Permissions Coordinator, at the address below.
NewVista Advisors, llc
22 Indian Wells Road
Brewster, NY 10509
www.nvadvisors.com
Having managed IT organizations for over 30 years, with the majority of that time focused on large IT Infrastructures I have long since developed a deep understanding of whats important and what is not. Managing an IT Infrastructure is a thankless job. Most people dont even realize it exists until something goes wrong. When that happens, their views are usually not very kind.
I have found that most Infrastructure Managers are literally thrown into the job with little or no training. People that were exceptional technologists are often chosen to lead an Infrastructure team. Other times exceptional Infrastructure Engineers move on to new companies to become an Infrastructure Manager.
However you became the leader of an IT Infrastructure Organization, the odds are good that you are finding yourself in many situations that no one prepared you for. This book is designed to teach the reader how to manage an IT organization and to infuse in you the information you will need to be far more successful than most. Its for those lucky individuals that suddenly find themselves in charge of IT either a part of IT (such as the head of Infrastructure) or the entire organization (as in the CIO/CTO).
Whether you are a new Infrastructure Manager or you are hoping to move up into that role, this book provides a prescriptive description of what it takes to be successful in that role. It provides a roadmap to assist you in determining what needs to be your immediate areas of focus, how to navigate relationships, manage your staff, deal with company politics and the inevitable landmines they entail. The book describes how you will build both short and long-term plans and execute on those plans. It is about managing technology and technology teams, IT budgets, Risk, Assets, and large IT projects.
This book assumes that the reader has some exposure to managing tasks or projects and possibly even small teams. Understand that there is a chasm of difference between managing a task driven team and managing an entire organization. My goal is to make that transition less painful.
This book defines major activities that an Infrastructure Manager will undertake on a day by day basis. It helps you understand how to assess the organization and technology you are now managing, the policies and processes that must be in place to manage day to day activities, how to measure how well your organization and technology are performing, and what you need to do to make it better.
Most importantly, it is designed to alert you to the primary causes that managers get derailed from their job. If this is your first management position you will surely encounter many new situations you may not have ever thought about. New relationships, new expectations, and undefined goals all can spell doom.
This book is not designed to teach you about Networking, Information Security, Windows Networks, Servers or Desktops. In short, this is NOT about any specific technology.
This book is also not a comprehensive tutorial on Project Management. Although Project Management will be discussed in some depth, it will not make you into a great project manager if you have no previous background. There are more detailed books and courses focused on doing that. It will provide the basics for you to function, successfully managing projects, however.
There are several audiences for this book.
- New Infrastructure Managers , whether responsible for a portion of the overall Infrastructure (such as Network, Systems, Storage, End user Support or Information Security Manager) or responsible for Infrastructure Enterprise Wide, will find this book provides a prescriptive roadmap for how to approach the new job. It will expose you to areas of IT Management Im sure a new manager might not even know exists.
- Those that aspire to be an Infrastructure Manager will be exposed to the types of responsibilities that come with such a role. If youre currently interviewing for Infrastructure Management positions, this book can help you understand the types of questions you may be asked, and give you the ability to deliver a cogent answer.
- Those that aspire to be an Infrastructure Manager in the future will learn the responsibilities of such a role, as well as the challenges and landmines that such a role will include. The creative and financial benefits are great, but so are the stresses and landmines. This book can help you decide if Infrastructure Management is the right career direction for you.
Art Carapola is a highly-successful senior business technology solutions leader in both line management and consulting roles with demonstrated global experience formulating and delivering complex transformation initiatives for financial services firms. Art has managed global Infrastructures in as many as 26 countries supporting thousands of staff members. He has managed IT staffs as large as 400 people.
Art has extensive experience as a senior IT executive (in C-level roles) and partnering with Clevel executives and senior business partners to synthesize strategies, develop long range plans, and lead change.
He has demonstrated successes in organizational and complex technology transformations providing domestic and global enterprise companies with a sustainable competitive advantage and ability to restructure, innovate, be proactive with regulators, and navigate through distress.
Art has outstanding client centric focus on building technology organizations that foster exceptional relationships with key internal and external parties driven and rewarded by achieving shared business goals.
Arts career is built on the premise that technology is the change agent & transformational lever that allows organizations to lead.
Art is a creative thinker and catalyst for new ideas with a strong record of fostering technology innovation, pushing the limits for adoption, and understanding both the impact and opportunity of emerging and disruptive technologies.
Art is an outstanding organization and team leader with experience in leading cross cultural global teams in as many as 25 countries, in high-growth fast-paced environments.
CORE COMPETENCIES
- IT Tactical, Long Range & Strategic Planning
- Strategic Relationship Building and Influencing
- Complex Program & Project Management
- IT Governance, Portfolio Prioritization & Rationalization
- Risk Management, IT Audit, & Regulatory
- Organizational Consolidation, Improvement & Mentoring
- IT Infrastructure Engineering, Implementation & Operations
- Emerging Technology
- Application and Data Migration and Management
- IT Infrastructure Optimization, Consolidation
- IT Service Management
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