John Cross - 25 July

As a professional coach that has been fortunate to have worked with some very successful teams at the highest levels, I have had the word leadership re-defined for me on numerous occasions. The Everyday Leader is an excellent read that hits the mark on so many levels; it paints a clear picture on the importrance of leadership in the 21st century, it provides real-world examples of ordinary people performing extraordinary tasks, and it is a commonsense example of how doing it right on a daily basis sets you up for success. I am in the leadership business and, at the end of the day, I believe people want to be led. The Everyday Leader is an authentic look at how living your life in accordance with a strong value system and having the courage to act can help you identify situations (however big or small) that provide leadership opportunities.

JAY WOODCROFT, Professional Hockey Coach,
Stanley Cup Winner 08, World Champion 15

If youre a leader looking to implement dynamic changes, this stimulating read will put you on the right track.

ANGUS THIRLWELL, CEO and Co-founder, Hotel Chocolat

An honest and powerful examination of the responsibilities of those who aspire to lead others.

RANULPH FIENNES, explorer and writer

An innovative, enjoyable, absorbing and original book that explores what leadership means and how it impacts others around you, both in the work and family arenas.

RICHARD KNIGHT OBE, Chief Operating Officer,
Newcastle International Airport

Highlights those moments in every day when we all have the power to affect outcomes more positively. Brilliantly accessible advice.

MARSHALL GOLDSMITH, New York Times #1 bestselling author of
Triggers, Mojo, and What Got You Here Wont Get You There

Brings leadership to life and certainly hits the mark with an array of positive guidance pointers to enhance your Everyday leadership.

NICK DEAN, Chief Constable of Cambridgeshire Constabulary

A modern-day Dale Carnegie, this book will help you lead fearlessly in life and in work. Unmissable!

VICKI PSARIAS, bestselling author of Mumboss and
founder of Honestmum.com

John, Rafael and Kevin have done a brilliant job in bringing together real life leadership stories with short academic explanations.

MALCOLM DIAMOND MBE, Chairman, Trifast Plc,
DiscoverIE Plc and Flowtech Fluidpower Plc

This book is full of practical examples that help me lead my business everyday.

SAM DREYER, CEO, Antidote Events

This book strikes the balance between rigour and relevance perfectly. It is packed with practical wisdom: great examples that are based on theories that dont get in the way of the practical insights.

DR IRENE GARNELO-GOMEZ, Lecturer in Reputation
and Sustainability at the University of Reading

John Cross, Rafael Gomez and Kevin Money co-wrote The Little Black Book for Managers published by John Wiley & Sons in 2013.

John Cross

Now semi-retired John has spent nearly twenty years as a leadership and management consultant to large organisations in both the public and private sectors. With his co-authors he has designed learning and development programmes for his clients middle managers and senior executives and delivered them around the world to audiences of mixed ethnicity in the Americas, the Far East, Middle East and Europe. Customers included HP and BT etc. John is an executive coach, and a guest speaker at Henley Business School, the London School of Economics, and on the Cunard cruise ship line. He lives with his wife Julia in Cambridge, England. They have three children and ten grandchildren. Both support Arsenal football club. John is a qualified fixed-wing and helicopter pilot, and during the writing this book, passed his driving test for articulated large goods vehicles.

Professor Rafael Gomez MA, MIR, PhD

Rafael has a BA and Masters in Economics and a Masters and PhD in Industrial Relations. Since receiving his PhD he has taught and/or conducted research at various international institutions such as the London School of Economics, the Central Bank of Spain, and Glendon College (York University). Since 2009 he has been Professor of Employment Relations at the University of Toronto and is currently the Director of the Centre for Industrial Relations and Human Resources. He is the author of several books and over 70 articles and chapters in edited volumes. Rafael also co-founded ThinkTankToronto in 2004 a social enterprise that brings together a wealth of academic, consulting, corporate communication and public policy experience and expertise and is the current Director. He is fluent in French and Spanish. Rafael lives with his wife Trish and their two children in Toronto, Canada.

Professor Kevin Money BSc, MSc, PhD, C.Psychol

Kevin Money is the Director of the John Madejski Centre for Reputation and Professor of Reputation and Responsible Leadership at Henley Business School. Kevin is a Chartered Psychologist and former Editor of the Journal of General Management and Manager Update. He is also a director of several organisations, including the Positive Psychology Forum. He is the author of numerous publications in outlets such as the Journal of Business Research, Group and Organisation Management, the Journal of Business Ethics, the British Journal of Management and the Harvard Business Manager. He is a frequent speaker at international conferences and a keen supervisor for doctoral research. Kevin is also recognised as a leading international consultant and has led projects with both public and private sector organisations including Shell, Unilever and Zurich Insurance as well as working with governments, the civil service and not-for-profit organisations. In 2014 he was appointed as a member of the Evaluation Council of the UK Cabinet and Prime Ministers Office and was a key contributor to the Evaluation Framework 2.0 that was published in 2018.

Kevin lives in Henley-on-Thames with Carola and their two children.

Youre happily driving along, when you notice in the rear view mirror a car coming up behind you. It gets so close that you feel the pressure to increase your speed. Or youre standing in line at the supermarket and the person behind you gradually invades your personal space until you feel the pressure to move forward. In both scenarios, people are trying deliberately to lead your physical reaction by applying emotional pressure; bullying or harassment, you could say. I pull up behind a van blocking the road ahead and wait for the oncoming car to pass. I wait for a signal of thanks from the passing driver, a raised hand or a flash of lights, but dont receive any acknowledgment of my consideration. That driver too has led my emotional reaction but maybe not as deliberately or consciously as the two previous examples.

I wonder how you would feel if you discovered that it was the same tailgater or queue presser that subsequently visited your house to help you with your investments and pension plans. I imagine youd consider going somewhere else for advice. Even if they were the best-rated financial adviser in the industry, your previous experience means that their reputation, for you, is a little tarnished.

Everyone has a reputation which they have earned over time through a combination of conscious conduct and more frequently by unconscious omission. People can be generally classified as mostly givers or mostly takers and entire industries have a reputation; some poor, such as politics, car sales and utility companies; others good, such as teaching and nursing.