Charles M. Caldwell - Leadership Skills for Managers

Leadership Skills
for Managers
Fourth Edition

Charles M. Cadwell

2004, 1995, 1988 American Management Association; 1977 by Education for Management, Inc.; 1972 American Management Association under the title Effective Managerial Leadership. All rights reserved. This material may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

Printed in the United States of America

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Todays leaders face many challenges in achieving their goals. Rapid changes in technology, a more diverse workforce, changes in government regulations, worldwide competition, and the growing complexity of things in general have increased our awareness of the need for more effective leaders. Developing leaders requires having an understanding of the knowledge and skills required for effective leaders.

Leadership Skills for Managers, 4th edition, focuses on five leadership skill sets necessary to ensure individual and organization performance: providing direction, leading by example, enabling others, sharing power, and seeking a better way. In addition to the leadership skill sets, the course examines the attitudes and mindsets of effective leaders. In the final analysis, the evidence of leadership is in the performance of the people and the organizations that follow the leader. When they perform well, the leader is a success. When they dont perform well, leadership changes are almost always forthcoming.

This course provides the background, real-world examples, practical applications, and numerous exercises to help prepare aspiring leaders. The lessons learned in this course can be applied to any leadership level in an organization and in any type of organization.

Charles M. Cadwell is the president of Training Systems +, based in Mul-vane, Kansas, which specializes in training system design and development. He has more than 25 years of experience in the training field. Prior to starting Training Systems + in 1986, he held positions as Director of Field Training for Pizza Hut, Inc. and Director of Training for Popingo Video, Inc.

Cadwells clients have included Fortune 500 companies as well as a number of small and medium-sized service, retail, and manufacturing businesses. In addition to developing training materials, he frequently facilitates classroom training sessions.

His first book, New Employee Orientation, was published by Crisp Publications in 1988. Since then he has written three audiocassette programs for the American Management Association on the subjects of recruiting and selection, orientation and training, and leadership skills. He has also written four issues of the Trainers Workshop for the American Management Association. His most recent books are Team Up for Success (American Media, Incorporated, 1997), First-Line Supervision, Fourth Edition (AMA, 1999), and Performance Management (AMA, 2000).

This course consists of text material for you to read and three types of activities (the pre- and post-test, in-text exercises, and end-of-chapter review questions) for you to complete. These activities are designed to reinforce the concepts introduced in the text portion of the course and to enable you to evaluate your progress.

Both a pre-test and post-test are included in this course. Take the pre-test before you study any of the course material to determine your existing knowledge of the subject matter. Submit one of the scannable answer forms enclosed with this course for grading. On return of the graded pre-test, complete the course material. Take the post-test after you have completed all the course material. By comparing results of the pre-test and the post-test, you can measure how effective the course has been for you.

To have your pre-test and post-test graded, please mail your answer forms to:

Educational Services
American Management Association
P.O. Box 133
Florida, NY 10921

All tests are reviewed thoroughly by our instructors and will be returned to you promptly.

*If you are viewing the course digitally, the scannable forms enclosed in the hard copy of AMA Self-Study titles are not available digitally. If you would like to take the course for credit, you will need to either purchase a hard copy of the course from www.amaselfstudy.org or you can purchase an online version of the course from www.flexstudy.com .

The most important component of this course is the text, where the concepts and methods are presented. Reading each chapter twice will increase the likelihood of your understanding the text fully.

We recommend that you work on this course in a systematic way. Reading the text and working through the exercises at a regular and steady pace will help ensure that you get the most out of this course and retain what you have learned.

In your first reading, concentrate on getting an overview of the chapter content. Read the learning objectives at the beginning of the chapter first. They will act as guidelines to the major topics of the chapter and identify the skills you should master as you study the text. As you read the chapter, pay attention to the headings and subheadings. Find the general theme of each section and see how that theme relates to others. Dont let yourself get bogged down with details during the first reading; simply concentrate on understanding and remembering the major themes.

In your second reading, look for the details that underlie the themes. Read the entire chapter carefully and methodically, underlining key points, working out the details of examples, and making marginal notes as you go. Complete the activities.

Interspersed with the text of each chapter you will find a series of activities. These can take a variety of forms, including essays, short-answer quizzes, or charts and questionnaires. Completing the activities will enable you to try out new ideas, practice and improve new skills, and test your understanding of the course content.

After reading a chapter and before going on to the next chapter, work through the Review Questions. Answering the questions and comparing your answers to those given will help you to grasp the major ideas of that chapter. If you perform these self-check exercises consistently, you will develop a framework in which to place material presented in later chapters.

The American Management Association will continue to grade examinations and tests for one year after the courses out-of-print date.

If you have questions regarding the tests, the grading, or the course itself, call Educational Services at 1-800-225-3215 or send an e-mail to ed_svc@amanet.org.

Leadership Skills for Managers,
Fourth Edition

Course Code 95007

I NSTRUCTIONS : Record your answers on one of the scannable forms enclosed. Please follow the directions on the form carefully . Be sure to keep a copy of the completed answer form for your records. No photocopies will be graded . When completed, mail your answer form to: