Charles M. Caldwell - Planning and Managing Change

Planning and Managing Change

Vivette Payne

2005 American Management Association International. All rights reserved. This material may not be reproduced, stored in a
retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without the prior written permission of the publisher.

ISBN: 0-7612-1450-X

Printed in the United States of America.

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Planning and Managing Change has been designed for managers and supervisors who are required to take a larger rolesometimes a leading rolein planning and managing change. The ability to manage change has become a key competency for those seeking to enhance either personal or corporate efficiency and effectiveness. This course provides a structured and practical approach to dealing with change. It teaches the importance of proactively managing change and avoiding the knee-jerk reactions that cannot adequately deal with the organizational and human issues that accompany every change.

By taking this course, managers and supervisors will learn what it means to manage the process, content, and human dynamics of change and what they can do to help others move successfully through the change process. Planning and Managing Change teaches a variety of change management skills, discusses the attitudes and behaviors of successful change managers, and offers techniques for diagnosing and dealing with resistance. Managers and supervisors will learn how to create a comprehensive change management plan that begins with diagnosing the impact of change and identifying how to engage the support of others. Importantly, anyone taking the course will learn how to determine the key success factors for evaluating change effectiveness, monitoring change implementation, and planning and managing organizational change in a way that enhances adaptability and ensures continuous learning. Assessments, activities, and case studies enable users to test and measure their progress as they work through the course.

Vivette Payne is a consultant and writer who specializes in organization, team, and personal development. Her expertise includes leadership coaching, team building, the custom design and delivery of leadership and other skill development programs, and facilitating planning and strategy development. Vivette also works with organizations to design human resource systems that enable greater competitiveness and organizational effectiveness. She partners with a network of associates to bring clients a depth and range of expertise in organization, team, and personal development.

Payne is the author of First-Level Leadership: Supervising in the New Workplace, which has become a top-selling Self-Study course. She is also the author of The Team Building Workbook, published by AMACOM. She serves as an advisory editor for the American Management Association and developed the AMAs training seminar, Planning and Managing Organizational Change. Payne was recently listed in the National Registers Whos Who in Executives and Professionals for achievement in her field. She holds a bachelors degree in psychology and a masters degree in organization development.

This course consists of text material for you to read and three types of activities (the pre- and post-test, in-text exercises, and end-of-chapter review questions) for you to complete. These activities are designed to reinforce the concepts introduced in the text portion of the course and to enable you to evaluate your progress.

Both a pre-test and post-test are included in this course. Take the pre-test before you study any of the course material to determine your existing knowledge of the subject matter. Submit one of the scannable answer forms enclosed with this course for grading. On return of the graded pre-test, complete the course material. Take the post-test after you have completed all the course material. By comparing results of the pre-test and the post-test, you can measure how effective the course has been for you.

To have your pre-test and post-test graded, please mail your answer forms to:

Educational Services

American Management Association

P.O. Box 133

Florida, NY 10921

All tests are reviewed thoroughly by our instructors and will be returned to you promptly.

The most important component of this course is the text, where the concepts and methods are presented. Reading each chapter twice will increase the likelihood of your understanding the text fully.

We recommend that you work on this course in a systematic way. Reading the text and working through the exercises at a regular and steady pace will help ensure that you get the most out of this course and retain what you have learned.

In your first reading, concentrate on getting an overview of the chapter content. Read the learning objectives at the beginning of the chapter first. They will act as guidelines to the major topics of the chapter and identify the skills you should master as you study the text. As you read the chapter, pay attention to the headings and subheadings. Find the general theme of each section and see how that theme relates to others. Dont let yourself get bogged down with details during the first reading; simply concentrate on understanding and remembering the major themes.

In your second reading, look for the details that underlie the themes. Read the entire chapter carefully and methodically, underlining key points, working out the details of examples, and making marginal notes as you go. Complete the activities.

Interspersed with the text of each chapter you will find a series of activities. These can take a variety of forms, including essays, short-answer quizzes, or charts and questionnaires. Completing the activities will enable you to try out new ideas, practice and improve new skills, and test your understanding of the course content.

After reading a chapter and before going on to the next chapter, work through the Review Questions. Answering the questions and comparing your answers to those given will help you to grasp the major ideas of that chapter. If you perform these self-check exercises consistently, you will develop a framework in which to place material presented in later chapters.

The American Management Association will continue to grade examinations and tests for one year after the courses out-of-print date.

If you have questions regarding the tests, the grading, or the course itself, call Educational Services at 1-800-225-3215 or send an e-mail to ed_svc@amanet.org.

INSTRUCTIONS: Record your answers on one of the scannable answer forms enclosed with this course. Please follow the directions on the form carefully . Be sure to keep a copy of the completed answer forms for your records. No photocopies will be graded . When completed, mail your answer form to: