George Vukotich - 10 Steps to Successful Change Management
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- Book:10 Steps to Successful Change Management
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- Year:2011
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Managing change is a vital skill in any forward-thinking organization. 10 Steps to Successful Change Management outlines a 10-step approach to handle any type of change. This book will help you understand why change happens, assess the different impact scenarios, assemble the right change management team, put a strategy in place, measure success, and more.
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2011 the American Society for Training & Development
All rights reserved. Printed in the United States of America.
No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to www.copyright.com, or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8400, fax: 978.646.8600).
ASTD Press is an internationally renowned source of insightful and practical information on workplace learning and performance topics, including training basics, evaluation and return-on-investment, instructional systems development, e-learning, leadership, and career development.
Ordering information for print edition: Books published by ASTD Press can be purchased by visiting ASTDs website at store.astd.org or by calling 800.628.2783 or 703.683.8100.
Library of Congress Control Number: 2010917211 (print edition only)
Print edition ISBN: 978-1-56286-753-9
PDF e-book edition ISBN: 978-1-60728-801-5
2011-1
ASTD Press Editorial Staff:
Director: Anthony Allen
Manager, ASTD Press: Larry Fox
Project Manager, Content Acquisition: Justin Brusino
Senior Associate Editor: Tora Estep
Associate Editor: Ashley McDonald
Editorial Assistant: Stephanie Castellano
Copyeditor: Melinda Masson
Indexer: Abella Publishing Services, LLC
Interior Design and Production: Abella Publishing Services, LLC Cover Design: Steve Fife
Lets face it, most people spend their days in chaotic, fast paced, time- and resource-strained organizations. Finding time for just one more project, assignment, or even learning opportunityno matter how career enhancing or usefulis difficult to imagine. The 10 Steps series is designed for todays busy professional who needs advice and guidance on a wide array of topics ranging from project management to people management, from business strategy to decision making and time management, from leading effective meetings to researching and creating a compelling presentation. Each book in this ASTD series promises to take its readers on a journey to solid understanding, with practical application the ultimate destination. This is truly a just-tell-me-what-to-do-now series. You will find action-driven language teamed with examples, worksheets, case studies, and tools to help you quickly implement the right steps and chart a path to your own success. The 10 Steps series will appeal to a broad business audience from middle managers to upper level management. Workplace learning and human resource professionals, along with other professionals seeking to improve their value proposition in their organizations, will find these books a great resource.
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Change will happen. Whether its personal, political, or economic, there is no stopping it. Individuals who fail to adapt become less valued, and organizations that fail to change are not around for very long. Just look at the stars of yesterday or the people you went to school with or worked with a few years back. Often the high school star stopped growing, and unfortunately, their fame ended in high school. Look at someone you have worked with in the past and ask yourself: Are they continuing to change and better themselves, or are they living off some accomplishment from years ago? Look at the Fortune 500 over a ten-year period of time and you can see that roughly half of the companies listed are gone, but also keep in mind that this means there are new ones that have taken their place. Why? It all has to do with the ability to successfully manage change.
Seeing opportunities and understanding threats, along with knowing strengths and weaknesses, are the starting points for change. Having the capability to react proactively rather than reactively gives us an upper hand as the world turns. Knowing why and asking what if allows us to be ready and prepared to take advantage of what is going on around us.
My hope is that the information here gives you some tools and insights you can use to successfully manage the change taking place around you.
A number of individuals have made this book possible. It started with my taking over as the department chair of the graduate program in training and development at Roosevelt University in Chicago and looking for ways to do something new and better to make a difference and help the school and program become a recognized leader in the field. Id like to think it was a proactive approach to change rather than the fear of losing my job, but it led to working with Dean Smith, a visionary at ASTD, who was also looking for a way to make a difference in what he was doing. Together we created the first university/ASTD partnership that led to what was, at that time, known as the Higher Education Affiliate Program, which has benefited thousands of individuals and moved the field ahead with a creative and innovative approach to having universities and professional associations work together. Dean, thank you.
Id also like to thank those who have followed Dean at ASTD, and my colleagues at Roosevelt University and in the field of training and development for their support in making this happen.
Finally, I thank my family for their support and for allowing me the quiet time needed to get this work done.
It all comes together as a great network brings support and helps to make things happen. Thank you.
George Vukotich, PhD
Successfully managing change will always be important. As the pace of change continues to increase, the skills needed to know how to change to be better, faster, and cheaper will increase in importance. Whether the change is based on new technological capability (just look at what the Internet has done), advances in healthcare and the quality of life, organizational changes (mergers and acquisitions, downsizing, outsourcing, off-shoring, start-up), or changes in geo political positions around the world, those that can adapt and be in front of the change curve will have the most success.
Managing, and in some cases, creating change offers opportunities and challenges. The key is to understand what is happening, minimize the risk that goes with it, and take advantage of the opportunities it can bring. Developing a skill set and building a network of the right individuals with the right skills can make a difference. In this book, we will give you some ideas that will help.
Throughout my time in working with organizations, I have had the opportunity to be involved in a number of organizational change efforts, many of which have had a major impact on the organizations and individuals in them. What I have seen is that those who plan and deal with changerather than complain about itend up moving on faster and being more successful in the long run. Others complain, are often miserable, and bring down the morale of those around them.
I have worked in consulting, corporate, and educational environments, and I spent time in the military. Regardless of the environment or organization, certain characteristics and skills stand out with individuals who are successful in making change happen. Those who take advantage of and make the most of the change around them do better, are more successful, and are happier about life in general. Our goal here is to help you learn about and develop some skills to allow you to make the most of and take advantage of the situations and change processes you become involved in.
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