Charles H. Bishop (Ph. D.) - Making change happen one person at a time: assessing change capacity within your organization

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title	:	Making Change Happen One Person At a Time : Assessing Change Capacity Within Your Organization
author	:	Bishop, Charles H.
publisher	:	AMACOM Books
isbn10 | asin	:	0814405282
print isbn13	:	9780814405284
ebook isbn13	:	9780814424582
language	:	English
subject	Organizational change--Handbooks, manuals, etc, Interpersonal relations--Handbooks, manuals, etc.
publication date	:	2001
lcc	:	HD58.8.B527 2000eb
ddc	:	658.4/06
subject	:	Organizational change--Handbooks, manuals, etc, Interpersonal relations--Handbooks, manuals, etc.

Page iii Making Change Happen One Person at a Time Assessing Change Capacity within Your Organization Charles H. Bishop, Jr.

Page iv Special discounts on bulk quantities of AMACOM books are available to corporations, professional associations, and other organizations. For details, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Tel.: 212-903-8316. Fax: 212-903-8083. Web site: www.amanet.org This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Bishop, Charles H., Ph.D. Making change happen one person at a time: assessing change capacity within your organization / Charles H. Bishop. p. cm. Includes index. ISBN 0-8144-0528-2 1. Organizational changeHandbooks, manuals, etc. 2. Interpersonal relationsHandbooks, manuals, etc. I. Title. HD58.8.B527 2000 658.4'06dc21 00-029965 2001 Charles H. Bishop, Jr. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a dicvision of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

Page v To my creative, supportive, and caring wife Paula and great children, Mike and Amy. All A-Players in their own right. Just... the best!

Page vii CONTENTS Preface: A Process for Making Change Happen ix Acknowledgments xxiii Introduction: Assessing the Personal Change Capacity of Your People 1 Part One: The Assessment Process 1 Evaluating Five Factors 21 2 Spotlighting the Two Key Measures of Change Response and Versatility 36 3 Creating Profiles 55 4 Identifying Group Change Capacity 73 5 Analyzing Weak Links 86 6 Drawing the Roadmap 103 Part Two: Creating a Development and Coaching Plan 7 Setting the Stage for Successful, Change-Focused Development 127

Page viii 8 Providing Feedback That Facilitates Change Agendas 141 9 Choosing the Development Options That Best Suit the Individual 157 10 Implementing Change-Focused Coaching Techniques 175 Part Three: Organizational Readiness, Individual Action 11 Assessing the Organization's Capacity to Support and Facilitate Change 193 12 How Leaders at All Levels Can Make Change Happen 216 Epilogue: Change Begins One Person at a Time... But It Adds Up 235 Notes 243 Further Readings 249 Index 251

Page ix PREFACE: A PROCESS FOR MAKING CHANGE HAPPEN If you're attempting to drive changein your team, your department, or your organizationyou can do so in many different ways. You can create a brilliant change strategy. You can throw money at the change program. You can inspire and motivate your people to make the required changes. You can use your organization's human resources (HR) programs and tools to develop people in change-friendly ways. But if you lack the right people, your change efforts will be fatally flawed.

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