Melina Palmer - What Your Employees Need and Cant Tell You: Adapting to Change with the Science of Behavioral Economics (Change Management Book)

Praise for
What Your Employees Need
and Cant Tell You

With vivid accounts and research-based advice, Palmer charts the clearest course Ive ever seen for managers seeking to navigate change. Its a tour de force.

Robert Cialdini, NY Times bestselling author of Influence and P re-Suasion

In this science-based playbook that is a must read for every manager of people, Melina Palmer lucidly reminds us that people management is a lot like raising children: "tune in, take turns, and talk more" are the 3 Ts that every great manager mu st follow.

John A. List, Wall Street Journal bestselling author of The Voltage Effect and Th e Why Axis

Change is not a one-off event. As Palmer so clearly showcases in What Your Employees Need and Cant Tell You , focusing on the micro-moments and making little tweaks can make all the difference in whether a change is easy, natural, and celebratedor a massive failure with demotivated employees left in the wake. Unlike other books or frameworks that may take a lofty, impractical approach to managing change in business, Palmers science-backed insights are immediately applicable by any manager in any industry.

Nir Eyal, bestselling author of Hooked and Indi stractable

Melina Palmer has re-entered the chat with a thoroughly researched and deeply engaging book which delivers the goods in her uniquely inquisitive, practical and supportive style. Melina has gifted a generation of leaders with not just a roadmap for effective and meaningful change, but also a car, the keys to that car, a full tank of gas, a roadmap-following playlist and a box of healthy snacks to make sure we reach our destination in good spirits and with great success. In other words, shes given us everything we need to set out and become champions for change in our organizations and our lives.

Jeff Kreisler, head of behavioral science at JP Morgan, co author of
Dollars and Sense , founding editor of PeopleS cience.com

Melina Palmer has done it again! What Your Employees Need and Can't Tell You is the leader's practical (and engaging!) guidebook to managing exceptional teams using evidence-based nudges from behavioral science. I found myself taking notes about techniques to put into immediate practice with my own team. If you want to take your leadership skills to the next level, let Melina Palmer be y our guide.

Amy Bucher, Ph.D., author of Engaged: Designing for Behavi or Change
and Chief Behavioral Office r at Lirio

In her book, Palmer makes a convincing case for why change is possible and how you should go about it. Using insights from behavioral science and many fun personal stories, she paints an engaging and optimistic picture of behavioral change. Such a fun and educati onal read!

Ayelet Fishbach, professor of behavioral science and marketing at the University of Chicago Booth School of Business and author of G et It Done

One of the hardest working and most prolific content generators in our field, Melina has once again presented us with a treasure-trove of insightful real-life use cases and practical advicea must-read on change m anagement!

Dr. Benny Cheung, director at Dectech

Thoughtful planning up front will always save time in the long run. As I read Melina Palmers words, it hit methis book is an investment. Any good investment should give you something greater in return. Spending time with this book will pay big dividends. And, the more time you invest in it, the more youll reap over the long run. I write that because, as someone who teaches influence for a living, I know following Melinas advice will help you when it comes to understanding and communicating with people. Lets face it, we cannot accomplish anything apart from people so the most successful individuals will spend an inordinate amount of time learning whatever they can about how people think and behave. Congratulations on your investment. Now ma ximize it.

Brian Ahearn, author of Influe nce PEOPLE

Change is everything. Knowing that, one can decide either to become a master of change or inevitably turning into its victim. This book is definitely helping to accelerate towards the form er. Enjoy!

Dr. Agnis Stibe, 4x TEDx speaker, artificial intelligence program director, professor of transformation, and creator of the STIBE method for hyper-p erformance

Half our life is spent at work, and despite the advances in behavioral economics in other areas, there was no comprehensive way to use it for ourselves and our teams. Not anymore! What Your Employees Need and Cant Tell You is the book meant for every manager to help make change easy for their employees. It provides an easy, accessible method to understanding and using the power of human motivation and behavior at work to build more engaged, motivated teams. Highly recomme nded read!

Anant Sood, cofounder of worxogo

This book is an amazing compendium of behavioral science presented in a practical way to improve management and business decisions through small, but impactful changes. What Your Employees Need and Cant Tell You opens possibilities for the butterfly effect that behavioral science can generate in your business. If you are ready to embrace change, look n o further.

Dr. Marco Palma, director of the Human Behavior Laboratory at Texas A&M University

Change is easier than you think, once you know how the brain works. In this accessible, actionable book, Melina Palmer reviews the most relevant behavioral science findings for making change management less painful and more effective. Youll learn how to be more thoughtful about change, how to calm the elephant, and why successful change management is not about the cookie. An eye-opening and practical guide to navigating one of the most perplexing challenges faced by lead ers today.

Vanessa Bohns, author of You Have More Influence Than You Think

Melina makes behavioral economics approachable, practical, and fun. By the end of the book, you have learned how to put things into practice to make an impact into your business and your life.

Matthew Confer, VP of strategy and business development a t Abilitie

This book takes you on a fascinating journey to your employees' subconscious. It's packed with actionable, science-based insights that you can immediately apply to manage change. A must-read for managers.

Matej Sucha, managing partner of MINDWORX and editor and chief a t InsideBE

A wonderfully researched and moreish journey into the workings of our brain and how we can lead others more effectively by better understanding it. Packed with insight, if you manage people (and want to do it well) this is a must-read.

Sam Tatam, global principal of behavioural science at Ogilvy and author of Evolutio nary Ideas

Were making some changes is one of the scariest phrases in business, but Melina Palmer proves organizational change doesnt have to be a war. What Your Employees Need and Cant Tell You is a change management cheat code. It reveals the words to say and things to do that will open your team to new poss ibilities.

James Forr, head of insights at Ols on Zaltman

A well-researched and highly-accessible account of common challenges facing employees. Valuable insight into how behavioral science can help organizations to finally add ress them.

Nuala Walsh, CEO of MINDEQUITY, and founding director of the Global Association of Applied Behavioural Scientists

Yet again, Melina has an ability to combine some of my most favorite topics in practical hands-on advice. What it takes to create employee buy-in and motivation through empathic conversation and the science behind human behavior are topics close to my heart and mandatory in a world fueled with constant change. Palmers mantra to be thoughtful is easily applied and powerfully showcased in her second book, What Your Employees Need and Cant Tell You .