Ernest Gundling - What Is Global Leadership?

Praise for What Is Global Leadership?

This wonderful book addresses the hottest talent issue facing global organizations a serious shortage of leaders who can work across the world. Youll have a deep grasp of the capabilities required to lead globally. Filled with concrete and insightful guidance, this is an invaluable resource.

Jay A. Conger, Author of Growing Your Companys Leaders and The Practice of Leadership

Well Done! What I like about this book is the emphasis on the importance of the soft side of global leadership.

Fons Trompenaars, Managing Director of Trompenaars Hampden-Turner Consulting, is Co-Author of Riding the Waves of Culture and a world authority on cross-cultural management

Understanding what a global leader is, and what they do, is becoming increasingly urgent. This book does a great job of answering these questions, combining hard science with organizational research and case studies. An excellent resource for anyone trying to select, develop, or work with global leaders in any way.

David Rock, CEO, NeuroLeadership Group

Recent financial, economic, and political turbulence has reconfirmed the importance of leadership in distinguishing global winners from global losers. Extreme diversity of outcomes among otherwise powerful playersbanks, companies, investors, and even countriesis hard to explain any other way. This volume provides an authoritative, engaging, and readable primer on global leadership to help explain the past and gain a sharper perspective on the future.

Ingo Walter, Vice Dean of Faculty and Seymour Milstein Professor of Finance, Corporate Governance, and Ethics, Stern School of Business, New York University

Engaging stories, interesting research findings, and worthwhile practical recommendations make this a valuable contribution for both scholars and practitioners. This book provides a comprehensive, insightful look at global leadership.

Joyce Osland, Executive Director, Global Leadership Advancement Center and Lucas Endowed Professor of Global Leadership, College of Business, San Jose State University

What Is Global Leadership? provides many, many fascinating vignettes and lessons learned from business leaders living and working in a cross-cultural milieu. Though the focus is business leadership, its insights and perspectives are equally valid to successful government, military, and non-profit leadership across cultural boundaries. What Is Global Leadership? is an essential read for anyone who leads cross-cultural teams or works in a cross-cultural environment.

Bob Schoultz, Director, Master of Science in Global Leadership, University of San Diego, Captain USN (retired) and former career Navy SEAL

10 KEY BEHAVIORS THAT DEFINE GREAT GLOBAL LEADERS

Ernest Gundling, Terry Hogan
and Karen Cvitkovich

This edition first published by Intercultural Press, an imprint of Nicholas Brealey Publishing, in 2011.

www.nicholasbrealey.com

2011 by Ernest Gundling

All rights reserved. No part of this publication may be reproduced in any manner whatsoever without written permission from the publisher, except in the case of brief quotations embodied in critical articles or reviews.

Printed in the United States of America

15 14 13 12 11 1 2 3 4 5

eISBN: 978-1-85788-469-2

Library of Congress Cataloging-in-Publication Data

What is global leadership? : 10 key behaviors of great global leaders / Ernest Gundling et al.].

p. cm.

ISBN-13: 978-1-904838-23-4 (pbk. : alk. paper)

ISBN-10: 1-904838-23-5 (pbk. : alk. paper)

1. LeadershipCross-cultural studies. 2. International business enterprisesManagementCross-cultural studies. 3. ManagementCross-cultural studies.

I. Gundling, Ernest. II. Title.

HD57.7.W45597 2011

658.4092dc22

2011004032

Ernest Gundling

To Christie Caldwell, for helping to make an idea real.

Terry Hogan

To Tom and Joan Hogan: lifelong learners, global explorers, and loving parents.

Karen Cvitkovich

To my father, Gary Baker, who inspires me with his deep love of learning and natural leadership ability and to my mother, Barbara Baker, whose focus and perseverance helps me strive to be a better leader and a better person every day.

This book represents a collective effort in many ways. We would first of all like to express our gratitude to colleagues at Aperian Global who supported our work on the project. In particular, Christie Caldwell participated in the project from start to finish over the last several yearsconducting many interviews, doing research for text examples and graphics, and contributing a rich combination of intelligence, hard work, and humor undeterred by seemingly impossible tasks. Lexi Rifaat gathered a number of images and figures and carried out much of the correspondence for gaining permissions. Lyrae Myxter and Sarah Wiktorek cheerfully and efficiently carried forward with the next steps in working with the publisher and getting the book out to a general audience even while the authors were mired in the details of the writing process. Jeneva Patterson and Theresa Kneebone introduced valuable client contacts in Europe and Asia Pacific. Bryan Donnery provided timely help with the graphics. Other employees at Aperian offered their ideas, feedback, technical support, and willingness to experiment with new materials, including Simone-Eva Redrupp, Pamela Leri, David Everhart, Jorge Iriso, and Michael Van Vleet.

We are also sincerely grateful to the individuals who consented to have their stories portrayed in the text: Fernando Lopez-Bris of John Deere, Diawary Bouare of CARE, Gary Ashmore of AMD, Khalid al-Faddagh of Saudi Aramco, Gina Qiao of Lenovo, and Birgit Masjost of Roche. We appreciate as well the participation of the executive coaches from Citi in our training and research, along with all the other interviewees who are either not mentioned individually by name or who asked to be depicted with a pseudonym. The hard-won knowledge that each of you shared has been a real inspiration to us. We have done our very best to listen carefully and to faithfully represent your comments, and hope that the experiences we depict here are as inspirational and thoughtprovoking to readers as they have been to us. It has truly been a privilege to speak with each of you.

We would like to thank clients and friends who took an interest in our research during its early stages and were responsible for recruiting interviewees: Matthew Barney, Patrick Carmichael, Laura Lea Clinton, Yolanda Conyers, Greg Cripple, Tracy Ann Curtis, Frank Edwards, Ryan Larsen, and Yi Min. Thank you very much for believing in this project and for introducing us to so many terrific global leaders! Joann Coakley wrote initial drafts for two of the mini-cases at the end of Chapter Eight during our work together on a global leadership development project; we enjoyed very much our collaboration with her. And thanks to Kevin Engholm for his patience and perseverance under pressure.

Additional companies that contributed to our research include Fujitsu, Infosys, Kohler, LOreal, Novartis, Novo Nordisk, Philips, and Wal-Mart. Clients in a number of companies, conferences, and other venues provided candid feedback to us in response to early versions of the research results that shaped the ultimate outcome. Special thanks are due to MBA students at the Haas School of Business at the University of California, Berkeley, and participants in a seminar conducted by two of the authors during the Summer Institute of Intercultural Communication.